Helpdesk Technician Resume Profile ,SC - Hire IT People

Technical Skills

Windows XP,NT,98,7,8, Vista, Server 2003, Android, IOS and RIM operating systems, Subnetting, TCP/IP, UNIX, Active Directory, Microsoft Office Suite, Microsoft Exchange Server, Fiber Optic Cable, Category 5 cable, Cisco Routers and Bridges, Printers, Fax Machines, Copiers

Work experience

Confidential

Technial Support Coordinator

Provided Tier 2 technical support for wireless voice and data, products and services i a call center environment
Assisted management by training employees and taking escalations from customers
Provided and helped document troubleshooting steps for new products and services through group forums and focus groups
Coordinated with vendors and contractors to ensure timely and effective solutions for customers and subscribers
Responsible for driving sales for wireless products and services and eliminating as much company turnover as possible
Provided coworkers with ideas to increase productio and protect our subscriber base

Confidential

Helpdesk Technician

Troubleshot Bellsouth DSL Business and commercial customers' wireless and wired LA connections.
Assisted users with Microsoft and MAC operating systems
Maintained and implemented security measures to help combat and control spam, dos attacks and other network threats
Provided customer support to both local and mobile users via telephone and remote administratio software
Became proficient i Microsoft office suite which includes Microsoft Word, Access, Excel and Powerpoint applications
Introduced and familiarized users with various Microsoft Word features, such as templates and tables
Educated management o the various aspects of Microsoft Powerpoint and Word applications

Confidential

Computer Operator

Planned and designed computer networks designed to accommodate up to 500 users
Became proficient i the use and installatio of Linux, Unix and Windows operating systems
Troubleshot Cisco routers and bridges
Installed and repaired printer, fax machine, scanner and copier devices
Trained co-workers and users i the proper procedural directives to maintai and achieve maximum security o the network
Tested , built and distributed cat 5, fiber optic and cable based network
medium
Created and managed outlook and outlook express accounts through the use of Microsoft exchange server
Maintained network security and organizatio through the use of Microsoft Active Directory software

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Helpdesk Technician Resume Profile

SC

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