Helpdesk Support Resume Profile ,SC - Hire IT People

Work History:

Confidential

Helpdesk Manager

Confidential

Network Analyst

Confidential

IT Trainer and Helpdesk Support

Confidential

Deskside Support for Office and Manufacturing Environment.

Set up computers and users on domain.
Install computer software and hardware.
Assisted in planning for network needs.
Assisted in rollout of Windows 7 from XP, Office 2010 and new Internet browser site wide and troubleshoot issues as they arose.
Develop documentation for future reference.
Troubleshoot variety of issues concerning hardware, software and network, printer scanner issues and some phone support such as blackberry.
Set up workstations, phones, and dual monitors for new employees.
Transfer data from old to new end user computers and reimage using Ghost.
Log calls in Remedy software.
Train employees one on one in various areas.
Coordinated communication and solutions between departments when outages or repairs are expected.
Proactively search for solutions to improve productivity.

Freelance IT Support

Confidential

Technology Instructor teaching both on campus and online.

Teach Associates level students courses in:
Introduction to Networking including LAN/WAN/MAN troubleshooting, Client/Server relationship, cabling, protocols, IP addressing, and real life scenarios.
Computer Information Systems including MS Office 2007 package.
Internet Basics
Operating Systems including MS Win7, XP Pro, and Vista. Both client/server or P2P networkin

Confidential

Tier 2 Technician.

Supported nationwide dental practices using in-house Dentrix software, assist with installations, and the networks they reside on.
Most calls handled remotely.
Trained and mentored new employees until they were capable of handling the position on their own.
1305 Perimeter Road, Greenville, South Carolina 29605
Level II Helpdesk Coordinator supporting 20,000 users at the corporate helpdesk.
Occasionally assisted deskside support at the Sandy Springs US2 , Starr US8 and Corporate Headquarters HNA .
Supported various operating systems including: Windows NT, Windows XP, VAX, Mainframe, UNIX and the applications within these systems. Administrator for user accounts and printers using Novell Netware and restored files from server backups when needed.
Worked at home as a telecommuter for 2 of the 5 years responsible for these same tasks.
Mentored and trained new employees until they could handle calls on their own and also trained management and visitors on use of video conference equipment.
Manager over video conferencing area at our site.
Coordinated communication and solutions between departments when outages or repairs are expected.
Log, escalate or resolve calls in Seibel Software. Also add updates to knowledge base.
Created documentation and assisted with computer inventory and leases.
Dell Hardware Certified