Skills

Employment History:

Confidential

Desktop Support Technician

Responsibilities:

• Translate patient Information and into alphanumeric medical code
• Collect, post, and manage patient account payments.
• Submit claims to Insurance.
• Prepare and review patient statements.
• Maintain strict confidentiality
• Follow up to see if a claim is accepted or denied.
• Investigate rejected claim to see why denial was issued
• Code patient services and enter into computer
• Support all Microsoft Servers: Installation, maintenance, upgrades all associate hardware, software, and networking equipment at all locations
• Manage LAN components include routers, firewalls, switches, wiring plant.
• Used help desk ticket tracking systems like Remedy, HEAT for creating trouble tickets in solving end-user's issues.
• Provided high quality customer service in a team environment.
• Oversee all computer hardware, PC software, operating systems, data communications, and networking applications.
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
• Monitor system utilization and develop models for sizing and workload distribution within the backup infrastructure.
• Had excellent knowledge in computer software's.
• Troubleshoot and repair issues with email related hardware, including servers, networking equipment, and software, including, Active Directory, Exchange 200/ 2003, DHCP Provide in-services and other forms of continuing education of software and hardware to users.
• Maintain all wiring plants to include: CAT5, Punch downs Blocks and data/ phone jacks.
• Perform other duties as assigned. Should such duties become routine, the description may be revised.

Confidential

Senior Systems Analyst Contractor / Help Desk Support

Responsibilities:

• Led a team to configured IP Telephony in the Office
• Maintained standard software configurations such as Windows Server 2003, 2008 and 2012 which includes troubleshooting, loading and configuring software images, supported applications and drivers
• Succeeded in ensuring efficient running of computer systems and Network service at the Company
• Provided support services to employees with technical problems and information technologies issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access VPN .
• Performed contact Management Enterprise to segment customers and monitors Company's operation by using Cisco unified Intelligent.
• Attained proper documentation on systems, procedures and operation methods and Succeeded in ensuring the efficient running of the Computer Systems and Network Service at the Company.
• Used help desk ticket tracking systems like Remedy, HEAT for creating trouble tickets in solving end-user's issues.
• Provided high quality customer service in a team environment.
• Troubleshot Servers and workstations for clients
• Recover vital data from crashed hard drives for corporate clients
• Install, configure and support of Sophos antivirus for corporate clients.
• Had excellent knowledge in computer software's.
• In charge of response team that provided support for clients on and off site
• Implemented and Administered Desktop and Network Operating Systems for clients
• Deployed and Managed new and existing Network Infrastructure for clients
• Maintain Internal network and servers

Confidential

Night Student Technical Assistant/ Trainer

Responsibilities:

• Sets up Windows Application and Operating Systems on desktop and laptop computers, peripherals and accounts assigning security Levels.
• Installs Windows Software and repairs hardware and peripherals.
• Solved Windows problems by implementing corrective actions and procedures within prescribed guidelines and escalates to other technical resources as appropriate.
• Transfer's computer files through platforms.
• Managed and trained junior support personnel and developed training materials for clients.
• Worked ASPEN SIS student information system customer service call center support and help desk functions resolving student UNIX shell account and Windows software issues.
• Supported Student in the uses of personal computer hardware and software

Confidential

Head of Information and Technologies

Responsibilities:

• Facilitated and Implement IT Strategic Plan for the Equity Assurance
• Performed annual IT needs and assessment as well as provides inputs for the preparation of the IT Budget in collaboration with the accounts manager
• Succeeded in using Verint at our call center to optimized our workforce
• Streamlined IT systems and procedures for implementation by departments
• Liaise with the various department to ascertain management information requirements for definition and technical specification
• Evaluate software requirements and analyze available hardware capability
• Succeeded in maintaining proper documentation on systems, procedures and operation methods
• Used help desk ticket tracking systems like Remedy, HEAT for creating trouble tickets in solving end-user's issues.
• Provided high quality customer service in a team environment.
• Collaborated with my team to ensure efficient running of the Network Infrastructure
• Led a team to configured IP Telephony at the Head Office
• Extend video to our Employee through a Unified Communication Infrastructure
• Sets up Windows Application and Operating Systems on desktop and laptop computers, peripherals and accounts assigning security Levels.
• Provided direction for the design and implementation of backup procedures and disaster recovery plans for the Company
• Provided direction in ensuring the security, protection and preservation of all data files of the Company
• Managed the enrolment of users and access privileges to the Company's computer systems and network services
• Design and Implemented cost effective preventative maintenance program for the IT equipment of the Company
• Performed IT user support and training or software applications, internet and basic computing.
• Coordinated the purchasing of IT hardware, software and IT services.
• Had excellent knowledge in computer software's.
• Mastered in providing supporting services to employees with technical problems and information technologies issues involving desktop, laptops, and PDA or network services from local personnel or from employees using network remote access VPN .

Confidential

Computer System Analyst / Business Attendance

Responsibilities:

• Performed a routine maintenance on the Computers
• Established a regular backup of data
• Implemented quarterly computer seminar for workers
• Participated in the training of staff on the use of hotel software
• Dealt with clients and entering of guest names into the Company's database
• Succeeded in fixing of hardware problems
• Used help desk ticket tracking systems like Remedy, HEAT for creating trouble tickets in solving end-user's issues.
• Provided high quality customer service in a team environment.
• Implemented detecting faults log book, troubleshooting, and update management where necessary.
• Implemented Mdaemon Email Server for corporate use
• Deployed managed workstations centrally assigned and deployed office packages to client workstations
• Performed data backups as well as assessed integrity of the backups
• Troubleshot client installation and connectivity problems
• Deployed as well as maintained Antivirus Software Bit defender Antivirus
• Assisted staff in the use of computers, software applications, the Internet other information Systems
• Made recommendations to management on changes necessary to improve the infrastructure of the company.
• Had excellent knowledge in computer software's.
• Deployed and Maintained Active Directory Services on Server
• Implemented and Administered Desktop and Network Operating Systems
• Deployed and Managed new and existing Network Infrastructure for Company Head Office and branch offices

KNOWLEDGE, SKILLS TRAINING

• In Networking, Hardware and Software, Human-Computer Interaction, Customer Facing, Cisco Unified Communications, Cisco Call Manager, Cisco CVP - Customer Voice Portal, Cisco IP Telephony experience, Cisco Unified Customer Voice Portal CVP , Cisco Unified Intelligent Contact Management Enterprise ICM , Cisco Unity Connection, Cisco Voice Portal experience, Call Studio, J2EE Java 2 Enterprise Edition , JAVA, SQL, Verint Ultra Call recording tool 10.0 and 11.0 ,Telecom Industry, IT project management, Information and Data Security as well as Telecommunications.