Key Skills

• 3 years SharePoint 2007/2010 Administration 7 years Instructor Led Training
• 3 years Microsoft Operating Systems 7 years Curriculum Development and Design
• 3 years Active Directory Group Policy and Mgmt 7 years Leadership
• Cisco Routers/Switches 7 years Classroom Instruction
• Windows Server 2003/2008
• LAN/WAN Networking Technologies

CISCO Network Associate Microsoft Desktop Support Technician- IT Instructor/Teacher/Trainer

Attention to Detail Excellent Customer Service Detailed Communication Skills- Creative Problem Solver

Professional Experience

Department of Defense Contractor

IT Instructor/Documentation Specialist

Confidential

Training and Development

• Instruct, motivate and direct individuals with various learning styles in a face to face classroom environment
• Coordinate with all levels of management applying analytical skills to identify and determine the necessary technical training programs to meet the client's operational needs.
• Through use of blended learning, I incorporate innovative ways to deliver instruction to students with diverse backgrounds.
• Using ADDIE Methodology, I assess, design, develop, edit, implement and evaluate relevant and targeted competency-based learning programs
• Experience creating tests, surveys, and lessons learned reports based on course objectives.
• Knowledge of adult learning processes

Documentation Specialist

• Responsible for in processing and on-boarding new employees
• Responsible for coordinating with all Contractors, sub-contractors and Government employees to ensure incoming personnel documents are submitted with quality and punctually.
• Ensure that all documents have no errors in filenames, submissions, etc before submitting it to the Contracting Officer Representative COR to avoid confusion.
• Responsible for uploading completed documents into SharePoint workflow, in addition making sure the documents proceed through the workflow and get signed by the appropriate personnel in a timely fashion
• Ensure all 73 contractors complete all required annual training and upload documents into SharePoint database.
• Adapted workflow to company needs

Confidential

Soldier - Information Systems Operator-Analyst

Confidential

IT Help Desk

• Provided excellent desktop instructional support as part of a 24/7/365 team in for over 400 users over the phone or in person as needed to minimize downtime.
• Supported users in the design and development of products and technologies to support the given mission
• Managed and trained over 500 users on policies and procedures of using a secure network.
• Supported implementation of network security measures to protect data, software and hardware
• Ensured the availability, performance, and security of the systems software including operating and network systems and utilities, servers and other hardware, related applications system
• Identified, isolated and repaired computer equipment showing normal wear and tear as well as updating software and equipment during preventative maintenance routines.
• Installed, maintained, and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Installed and configured peripherals, components and drivers
• Able to Install, configure and maintain computers, laptops, printers/copiers/scanners, network storage devices, etc.
• Installed, configured and maintained network equipment: Routers/Switches
• Basic configuration, monitoring and VLAN set up on Cisco Switches/Routers
• LAN/WAN design and implementation using Cisco Routers, Hubs and Switches
• Able to Install, configure, maintain, and troubleshoot a wide range of software and hardware issues to user standards
• Active Directory Administration and Management with understanding of DNS, DHCP, and Group Policy Administration
• Knowledge of reimaging using GHOST console
• Fundamental understanding of an operating system for understands disk storage
• and partitioning, scheduling tasks, command line, installation and configuration
• Knowledge of VOIP, and video conferencing systems
• Knowledge of Windows Server 2003, 2008 Administration and Management
• Server hardware, cabling, routing, LAN environments, PC Desktop/Laptop components
• Comfortable with most aspects of operating system administration,
• for example, configuration of mail systems, system installation and configuration, printer systems, fundamentals of security, installation of third-party software
• Knowledge of Remote Desktop and Remedy

Barracks/Housing Manager - 200 rooms

• Conducted regular inspections of facilities concentrating on safety, security, health and welfare conditions for soldiers, in conjunction with facility and furnishing accountability and conditions.
• Maintained detailed and accurate Real Property Data in the Integrated Facilities System to ensure that all inventory assets and personnel were correctly identified.
• Houston Independent School District

Special Education Teacher /Director of Special Education Department

Confidential

Curriculum Development/Instruction

• Led students from a low socioeconomic background with various special needs to a 95 increase on end of the year basic skills testing.
• Collaborated with general education teachers, physical therapist, speech therapist and other paraprofessionals to ensure student success
• Developed and prepared curriculum in accordance with Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973 and related standards.
• Accommodated students' learning style using appropriate accommodations to meet statewide standards while incorporating the Token Economy classroom management system and assistive adaptive technology to motivate students towards success