Summary of Experiences

Windows XP, 7, 8 and 2008 Server Exchange, tablets, MS Access, Office 2010, Training Payroll Processing Human Resources, Sage HRMS/HRIS, Desktop / Technical Support ADP, Paychex, Kronos, E-Time, Time Pro, TCP/IP, IIS, small LAN and WAN network environments, Sonic Wall fire wall, Bomgar, Logmein, PC Anywhere, WebEx, POS software / hardware, HTML and MS Office. Experienced with management of teams and projects in the areas of Technical Support, Help Desk, Customer Service and Training.Ready for travel.

Experience

Confidential HRIS Analysis Independent Contractor

• Technical Report Writing Sage HR Actions, Sage HRMS, build create and update forms/reports
• Human Resources application interface and updates
• Troubleshoot any Human Resource technical issue
• Report directly to SVP of Human Resources and accept assignments on demand.

Confidential

Senior POS Help Desk Support

• Applications supported via phone and onsite, Retail, Restaurant, A/R, A/P, Inventory, Sales Reporting, Events Management, G/L, Golf Tee Times, Time Clock, Club Management
• Perform remote and onsite software / hardware installs including remote and receipt printers, inventory and SKU scanners.
• In office functions: Maintain daily Win 2008 r2 SBS servers with backups, adding new exchange users, active directory, IIS, imaging, install SQL, database management, etc.
• Troubleshoot Avaya voice mail and phone issues and configure new phone users
• Troubleshoot LAN and Sonic Wall firewall issues, crimping new CAT5e cables, router, switch, networking, etc.
• Troubleshoot any windows desktop/laptop/tablet issues, add / replace PC's Software and Hardware Win XP, 7, 8.1 O/S and imaging
• Perform new product software testing in a SQL and .NET environment.
• Sugar CRM, SalesForce CRM and others.
• Assist any department with any project need and afterhours pager rotation.

Confidential

POS Help Desk

• Provide phone support for all POS users for Hardware / Software
• Troubleshoot Win XP, 2000, and registers via phone
• Program / Re-program POS registers on models of 5500, 7750,7900
• Troubleshoot Payroll, Reporting and Accounting issues
• Troubleshoot Routers, POS / Internet LAN, Hubs, Printers
• Troubleshoot / Install database types of DBF, MDB
• Remote applications used PC Anywhere, Logmein, Gotomypc

Software Support

Confidential

• Install, troubleshoot and configure payroll software.
• Write simple queries using SQL for MS Access 97.
• Create new basic reports in Crystal Report Writer 8.0
• Provide technical support / Help Desk via WebEx and phone.
• Provide Customer Service duties

Confidential

• Conduct Payroll, Human Resources and Reports trainings for new and existing client's onsite and in the classroom.
• Install, troubleshoot and configure payroll and human resources software.
• Write simple queries using SQL for MS Access 97.
• Create new basic reports in Crystal Report Writer 8.0
• Provide technical support / Help Desk via WebEx and phone.
• Process Payroll, Human Resource and Reports functions for clients as needed.

Help Desk / Trainer

• Supported Hardware / Software for POS, Accounting and Payroll via phone, e-mail and on-site.
• Performed A/P A/R duties for accounting projects.
• Performed I.T. projects with PC installs of hardware software, upgrades, desktop support and technical support with MS Office, etc.
• Conducted software trainings with M.I.P accounting, Microsoft POS sales software and Millennium payroll software.
• Managed technical support, technical report writing and software training departments with daily tasks of new hires, projects, reviews and reports.
• Conduct trainings on 32 bit Millennium Payroll software for Human Resources and Report-Writer, on-site one-on-one and classroom environments.
• Lead support for Employee Self Service ESS internet product configured with HTML.
• Perform daily management tasks of reporting, procedures, reviews, cost labor control, new employee training, operation analysis, product efficiency, time-off, quality control, client response / feedback, etc.
• Provide technical payroll software support for end users and I.T configurations via on-site and remotely.
• Perform payroll software installation for modem and internet users on Win. 95, 98, 2000, Citrix and XP machines and servers.
• Process on-site payroll, phone fax-in payrolls.
• Extract payroll data from ADP, Ceridian, Paychex, Kronos, E-Time, Payroll 1, Time-Pro, Excel and Quick Books convert into a MDB format.
• Create new users in NT 4.0, and MS Exchange environment.
• Create new basic reports in Crystal Report Writer 8.0
• Write simple queries using SQL for MS Access 97.

Confidential

• Conduct payroll trainings for new clients onsite
• Install payroll software
• Performed new product payroll software testing

Client Technical Analyst

Provide technical support to users of Accounting, Service, Payroll, Parts, Systems, Dealer Communication Systems, Finance and Insurance software applications.

• Troubleshoot hardware for printers, P/C's, IBM and Digital servers.
• Troubleshoot NT severs IBM and Digital, Hubs XRH , Routers XBR3 , TCP/IP, Exchange, LAN and WAN, Windows 95, and 98 networks.
• Application lead for the Jaguar APC product including software testing and training.
• Served on the Team Advisory board to evaluate and escalate team issues to management.
• Perform troubleshooting in UNIX and Pick environment.