Desktop Support Technician Resume Profile, NY - Hire IT People

Summary

As a Healthcare Analyst I provided support for clinical applications, implementations, and the development of ongoing system support strategies. Prepared requirements documents for systems development that included product function, use classes, operating environment, functional and nonfunctional requirements, additionally, presented supporting system information including operating environment, system interfaces, and design and implementation constraints. Monitor and troubleshoot hardware, software system components, and networking problems as they occur. Provided specific technical subject matter expertise in regards to analysis of Electronic Medical Records system using ATAM, and SAAM. Preparation of Risk Management, Quality Assurance and Business Case document. Working knowledge of HL7 messaging and CDA document creation. Hands on experience with Cerner EMR platform for healthcare network. Clinical experience includes clinic management, admitting, registration, and ambulatory billing.

Key Skills

Project Management
LAN and WAN support
EMR Platform Support
Enterprise System Architecture Analysis
Enterprise System Use Case Design

Health Information Systems Analysis
Health Information Systems Docmentation
HIS Development of Functional Requirements
HIS Implementation
HIS Request for Proposals

HL 7 Messaging and RIM
HL7 CDA
Initiate MDM use with HL7
MS Data Warehousing
MS Data Migration Tool

Professional Experience

Confidential

Desktop Support-Migration Project

Additional migration of applications including Citrix products and SAP applications
The process of the upgrade includes utilizing Microsoft SCCM and USMT
Desktop technician responsible for upgrading over 1,000 desktops to Windows 7 and Office 2010.
Onsite Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues.
Resolves and closes incidents/service requests as per help desk procedures allocated timelines
Escalates unresolved incidents/service requests within agreed timescales.
Logs relevant incident/service request details using ticketing system.
Performs staging of PCs. Performs IMAC Install, Move, Add and Change
Conducts hardware and software maintenance and support

Coordinates with contact vendors for hardware equipment service.

Confidential

Desktop Support Technician

System Migration from Windows XP to Windows 7
Use of Lenovo Data Migration Assistant tool for data backup for user image on server
Migrate data to new user machine confirm user and workstation in Windows 7 Active Directory
Deploy IBM Desktops PC and Laptops with docking stations
Assist in the setup of Work stations
Install all hardware mouse, monitor, keyboard, docking stations
Configure Image new systems: make sure that system is built and ready for use

Confidential

Application Support Analyst/ EMR Data Remediation Project -

For Initiate Application - Project goal was to consolidate
medical records from 3 different databases into one individual files and link them to web based Health Information Exchange.
Document business requirements according to established department standards using requirements
documents and impact scenarios
Coordinate interactions between IT, the business users, and customers
Interact with IT management regarding work assignments and status
Participate in the automated system testing
Promoted to data Stewart for project
Prepare QA analysis of medical records processing

Confidential

Application Analyst EMR Platform

Managed the hospitals' clinical information system: which includes orders and results for nursing, physician and ancillary departments. Also assists in the support and education of physicians and their office staff in the use of information systems. Technical support to maintain the satellite facilities' Local Area Network LAN ad connections to the BH Wide Area Network WAN . Provided support for system change management process for clinicians and administrative staff. This required working with all levels of hospital employees gathering necessary information to develop system requirements to build components of the clinical information systems. Able to work independently or with staff and system vendors. Also provided end user training and system support.
Collaborate with Information Services, End Users and Vendors
Analyze, develop, implement, train, monitor and support all interfaces between physicians systems, specialty systems
Understands ambulatory EMR, hospital applications, vendors, strategies
Maintain Support Cerner EMR PM system
Manages upgrades, patches, installs by working with hospital IS department and Cerner
1st line of support for end users: physicians, nurses, administrators
Help in setup and maintenance of EMR system
HL7 Application Support

Confidential

Healthcare Coordinator

Processed eligibility applications for Medicaid program SCHIPS . Provided member coordination with DYFUS and other state agencies. Counseled applications on eligibility status and collection of premium payments due for eligibility coverage.

Confidential

Healthcare Coordinator

for Medicaid medical services department: Supervised call center staff of LPN's and six medical coders who preformed authorizations of inpatients hospital stays, surgery, outpatient services, out of network request, follow up care, home care, physical therapy and pharmaceutical treatments.
Managed staff and met performance goals of average talk time per call and wait time for callers less than 2 minutes. Maintain 98 accuracy for coding of medical procedures and diagnosis. Supervised the data transfer of authorizations to claims payment systems.

Confidential

TPR Analyst:

Preformed retrospective audits of Medicaid/Medicare claim payments for duplicate payments, third party recovery, and coordination of benefits with other plan coverage's. Identified issues with validation procedures during audits and communicated findings to management team and corrected the problem.
Investigated discrepancies related to patient demographics, patient visits, and/or patient samples. Prepared physician claim audits reports to review provider performance according to their contract guidelines. Review of claims payments exceeded 10 million annually.

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Desktop Support Technician Resume Profile

NY

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