Level II Technical Analyst Resume Wilmington DE - Hire IT People

OBJECTIVE:

I have provided application support in a wide range of industries and environments and always provide excellent customer service to all clients. I am looking obtain a position in the following fields; Customer Service/Help Desk, Corporate Deployment, Service Desk Lead, PC Support Installation Service.

SUMMARY:

Certified in HP, Dell, IBM PC’s and Xerox, Lexmark, HP and Dell B/W, Color Laser, Ink Jet and High Speed line printers
Manage Service and Help Desk teams in an active corporate environment
Experience supporting Citrix, MS Outlook, MS Office, OpenDocs, Lotus and WordPerfect
Extensive migration experience. Team Lead, Helpdesk Level II and III
Support and Administer Windows 8, Windows 7, Vista, XP MS Office, Windows Server 2003, 2008r2, Exchange and Outlook
Installation and maintenance of Wyse Terminals, PC based computer, server and network systems
Experienced in Remedy, Seibel, Helpstar, ServiceDesk Plus and various other helpdesk ticketing software packages
Experienced in application support in health care, banking, gaming industries
Disk Imaging using Norton Ghost, Acronis, Farstone and Paragon Software
Provide all level Customer Service Help Desk Support
Primary support specialist for SAP/ERP rollout for Honeywell Corporation
Provide support, planning and design during implementations and migrations
Provide end user desktop support and Kronos time keeping systems administration
Section Coordinator at Virginia Department of Transportation IMMP Biotech forInformation Technology requirements statewide
Determine user needs and resolve hardware and software issues
Conducted software and repaired personal computer systems and peripheral devices
Determined equipment needs, prepared purchase orders and developed project plans

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington DE

Level II Technical Analyst

Responsibilities:

Level II Help Desk, System Builds, Technical configurations, Disk Imaging
Proficient in Active Directory and SCCM administration
Provided desk side and remote application support to address client requirements

Confidential

Cigna InsuranceTechnical Analyst

Responsibilities:

Team Lead - Win7 migrations, disk imaging, PC/Server system builds, technical configurations, installation of hardware and coordination of application projects
Proficient in Active Directory and SCCM administration
Provided desk side and remote application support to address client requirements

Confidential

Senior Integration Specialist

Responsibilities:

Team Lead-Win7 migrations, disk imaging, PC/Server system builds, technical configurations, installation of hardware and coordination of application projects, strong Excel proficiency, help desk/network administration
Provide front-line IT Technical support and problem resolution by actively resolving customer requests, technical evaluations, maintenance and monitoring of infrastructure

Confidential

Customer Engineer/ Network

Responsibilities:

Responsibilities included Exchange Administration, setting up hardware, installing software, migrating OS upgrades for various corporations including Confidential, Confidential, Confidential, Confidential, Confidential, Confidential