SUMMARY

A highly respected, innovative, dependable coordinator who harnesses technical expertise and soft skills sets to successfully support the operation of a Windows based network. A team member who is an agile outside-the-box crafter of technology solutions targeted to meet the changing needs and challenges of any organization.

Key Strengths

PROFESSIONAL EXPERIENCE

Senior Infrastructure Support Specialist CONFIDENTAIL

• Tier II/ III Help desk Help Desk and desktop support, with specialties in Windows, VMWare, and SCCM administration proven talent for delivering cost-efficient technical solutions that increase performance and maximize system uptime. Tenacious problem solver and proactive change agent noted for versatility and innovation adept at identifying IT improvement needs, meeting service level agreements, and delivering world-class customer service and support.
• Install and configure Virtual systems and software such as ESX Vsphere 4.1, 5, 5.1 Implement policies, procedures, and technologies to ensure Secunia system security through secure system access, monitoring, control, and routine security evaluations.
• Review and deploy VMware system releases and vendor-supplied patches according to best practices.
• Create, configure and deploy Virtual Machine's to support the organization's infrastructure. Execute modifications to Vsphere systems in order to improve efficiency, reliability, and performance.
• Provide SCCM deployment, administration, access, and configuration functions to maintain compliance with core software deployment/management policies and procedures. Develop schedules to support software deployment, release upgrades, deploy patches, and other desktop projects. Create an out of box dashboard available from the SCCM console to create various reports measuring desktop device compliance for software distributions, patches, and antivirus updates.

Team Lead Specialist CONFIDENTAIL

• Provided 24x7 Tier 2 Helpdesk and Desktop support in a federal multiple agency environment. Supported various legacy systems, Perform Novell, Windows NT, Active Directory, Exchange 2003, and Network administration. Supported Federal analysts and other financial applications, including Bloomberg, Reuters, CQG and ICE.
• Perform server and workstation maintenance and file backups. Coordinate the relocation and reassignment of staff within the Washington DC Metro area, including updating Active Directory profiles and other administrative activities. Facilitated ITSM processes such as incident, change, and availability management.
• Managed the planning, deployment, and implementation of desktop operating systems Ex. Windows 7, Vista, and OSX 10.6 and applications including version control, software updates, patches, and service releases. Coordinates testing of all system changes with LAN Administration and Federal Support Unit staff to ensure that all system changes are thoroughly tested before deployment to the field. Ensures that software-licensing agreements are adhered to for all applications and operating systems.
• Managed patches and updates of Windows XP, and Windows Server 2003 nodes with SCCM Microsoft System Center Configuration Manager utilizing WUS Windows Update Services.
• LAN WAN administration technical support and remote maintenance for approximately 500 users distributed over 150 remote and local Windows NT/2K/2K3 domains. Administrative functions include but are not limited to the specification and installation and maintenance of NT/2K/2K3 servers remote site monitoring server and desktop configuration management analysis and implementation of enhancements to services and technologies and level three-network support and troubleshooting. Monitor, troubleshoot, and optimize server and network performance using Microsoft Network Monitor Netmon and Server Monitor Whats Up Gold .
• Lead Engineer of test project to install 42 virtual desktops Windows 7 and Vista environment using VMware 5.1 for NITC field offices. Project allowed for virtual machines to be deployed into data center environment and saved the agency over 50K in hardware costs.

Network Consultant CONFIDENTAIL

• Provide Tier 2 Helpdesk, Desktop Support and Enterprise Network Administration to clients during a migration from Windows NT to Windows 2000. Imaged and deployed client workstations and installed proprietary solutions.
• Designed and implemented the upgrade form Compaq WinNT Server and NT Workstation environment to Dell Win2k Server and Windows XP workstation network environment. Responsible for rollout of Dell workstation images, software application upgrades, OS Service Packs, and hot fixes/system bios updates. Procured HP networked printers and fax machines for multi-user printing. Installed and supported office applications Elite Billing, Corel Word Perfect Office, Jis, Best Case Bankruptcy, and PC Docs .
• Supported Win2K Servers and numerous Client Windows XP workstations. Maintained client case and billing database located Win2k Servers. Administrator for Active Directory client account/profiles and resources located on the network.
• Installed RAS Services with PC Anywhere 10.5 for remote access to the network. This application allowed end-users to access the network from home. In addition it allowed the administrators to connect to Servers and work stations to support applications or transfer files.
• Installed Blackberry Enterprise servers for email access for portable end-user Blackberry handhelds. Handled new Blackberry user orientation for device use, wireless email and calendar configurations, and downloads. Supported Palm handhelds Desktop ToGo hot sync application to download from MS Outlook.

Tier II CONFIDENTAIL

• Tier 2 onsite and remote systems support provider to more than 600 commodity and energy traders. Users consisted of mobile and work at home clients , using Windows NT, 98 and 95. Maintain servers and perform datacenter facilities management.
• Supported energy traders, marketing data application developers, and the legal department. Maintained and upgraded trading and marketing applications Bloomberg, Routers, Isis, and internal applications . Supported end-user hardware configurations which included multiple LCD monitors 4-8 monitors and workstations 2 or more outfitted with KLM monitor switch boxes. NT workstation with Novell client environment with Win2k and Novell 5.1 Servers providing file and printing service management and implementation.
• Administrator for Win Active Directory and Novell Directory Services GroupWise Messaging . Responsible for new user account/profiles permissions and mail services.
• Monitored Server disc space HP Open view , and client disc quotas. Installed HP printers to the network and prioritized print jobs according to department. Created, deleted, and unlocked Remote Access Server and Terminal Service accounts with smart card security access.
• Created clone pc images for Dell and Compaq workstation using Symantec Ghost 7.5 with multiple hardware configurations consisting of dual processors and Matrox dual and quad VGA cards.
• Maintained and updated downloadable phone directories, which were integrated in the phone hardware. Installed and replaced head sets for end-users and phone cords for multi-lined phones.

Senior PC Technician

CONFIDENTAIL

• Provide Tier 2 Helpdesk, Desktop Support and Enterprise Network Administration to clients during a migration from Windows NT to Windows 2000. Imaged and deployed client workstations and installed proprietary solutions.
• Reorganized and reengineered the network architecture for an elaborate software testing laboratory. Test installation comprised of 5 Windows NT/ 2000 Servers with more than 40 workstations running multiple OS' on each including various Windows or MacOS products. The lab is a mission-critical element of a 20 million e-learning business that caters to the K-12 market. This reengineering resulted in over 50 percent improvement in turnaround time for customer service requests in addition to boosted product quality and consumer confidence.
• Worked with to Win runner 6, and Bug track.
• Used Win runner to ensure students accessing curriculums on the site, received the correct set of pre-tests, assignments, and tests that accompanied the specified curriculum.
• Used Bug track for record management of all defects in product found in numerous web browser and operating system combinations tested.