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Help Desk Support Resume Profile

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SUMMARY

Experienced in:

  • Windows 7 Configuration
  • Symantec Ghost Cast
  • Laptop Configuration
  • Desktop Configuration
  • Phone Help Support
  • A skilled problem solver possessing a natural ability to adapt to change required for a business to stay up to date on the latest technology trends.

CONFIDENTAIL

Core Competencies

  • 6 Windows 76 Symantec Ghost Cast6 Laptop Configuration
  • 6 Desktop Configuration6 Help Desk Support

Work Experience

NYS Office of Court Administration Division of Technology

Independent Consultant

  • Job Duties:
  • Providing help desk support through phone and e-mail
  • Configuring Laptops/Desktops for end-users
  • Creating and editing images using Symantec Ghost Cast
  • Windows 7 configuration and deployment

Core Competencies

6 Windows 76 Symantec Ghost Cast6 Laptop Configuration

6 Desktop Configuration6 Help Desk Support

Learning Experience

CONFIDENTAIL

Networking Student

  • Study of the following programming languages:
  • Visual Basic, C, C , and C , Java, HTML
  • Study of PC setup and maintenance:
  • Configuration of Laptops and Desktops
  • Windows 7 configuration and deployment
  • Troubleshooting skills
  • User interaction and assistance skills
  • Study of LAN/WAN Networking:
  • Creation and revision of LAN/WAN topologies
  • Creation of subnets and IP addressing configuration
  • Physical setup of Cisco Routers/Switches
  • Command line configuration of Cisco Routers/Switches
  • Computer forensics and cyber security

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