Summary

• Desktop Support Specialist with 9 years of experience providing direct support in client-facing role for corporate offices of CBS, BLACKROCK, ING US, Wolters' Kluwer Health, Citibank, Morgan Stanley and Heating Oil Partners. Comfortable operating in a wide range of platforms and environments.
• Effective communicator able to explain complex processes in easy-to-understand terms for end users.

Technical Skills

• Compaq ProLiant Servers, Dell Servers
• Windows Server Operating Systems 2K/03/08/10
• Desktops Compaq EVO/DESKPRO, HP DC 7100, 7600,HP Z420,Z620,HP Z220 small form factor
• E6400Dell E6500 Dell E6510 and Dell 6410, Dell OptiPlex small form factor Dell 910, Dell 9010.
• Windows Server 2K/03/08
• Windows 2K/XP Pro,Win7,
• VMware, Virtual Box.
• Novell 4.92, Lotus Notes 8.5 ,Citrix Desktop
• Outlook XP/2007,2010, Microsoft Office XP/2003,2007,2010,2013
• SCCM 2007, Active Directory 2008.
• Symantec Ghost, Power Quest, Symantec Norton Antivirus.
• Blackberry 7270, 7250, 8800, 8700,8300,IPhone, Tablets, Samsung 3 4 phones.

Professional Experience

Confidential

Desktop Support Windows Engineer

• Windows 7 migration and provided post-deployment desktops support for variety of issues.
• Post migration support for user's ticket assigned through BMC Remedy.
• Imaged Laptops and installed Bit locker Encryption software key.
• Supported users on Mac Computers.
• Provide technical support services to client and corporate technical staff, for the post migration support.
• Used MDT USMT to capture personal setting, customizations, profile etc.
• Did UAT Users Acceptance on all workstations and did necessary configurations, create, modify and delete user accounts, change or assign permission, reset user Passwords troubleshoot domain connectivity issues.
• Develop and deliver documentation to ensure appropriate end-user support.
• Assisted different dept like Air control, Air Traffic, Broadcast Center, CBS News, WCBS TV,
• News Path, CWD, CBS Worldwide. and supported there in house applications such as ,Xytec Enterprise, WinOpis, Schedule All and Volicon, News path Now, ENPS, Traffic Master and Volicon IBS.
• Worked with Lotus notes 8.5 client on email issues setting up ID, profiles and troubleshooting.
• Provided remote and on-site desktops and printers support, and generated workable solutions.
• Installation, configuration, and support of enterprise applications, such as Microsoft Office 2013 suite, Adobe Professional, Lotus Notes 8.5 and other in house software.
• Installed Citrix client on the Desktop and configured and also used VMware on different dept workstations.
• Performed server administrations support for Active Directory and Exchanged 2010 server
• Did UAT in each workstations installed on the floor along with the user.
• Administrator-level support for a corporate network print environment.
• Microsoft client operating system support in an Active Directory environment.
• Remote-assistance concepts and Cisco VPN.
• Develop and deliver documentation to ensure appropriate end-user support.

Confidential

Windows 7 Engineer

• Windows 7 migration project and provided post-deployment desktops support for variety of issues.
• Used USMT to capture personal setting, customizations, profile etc. Did a UAT Users Acceptance on all workstations and did necessary configurations, create, modify and delete user accounts, change or assign permission, reset user Passwords troubleshoot domain connectivity issues. Provide application support for Bloomberg, Aladdin, Fact set, Charles River, Reuters' and ILX.
• Post migration support for user's ticket assigned through BMC Remedy.
• Responsible for Level 2 support for all proprietary applications and 3rd party applications / software. Hands-on Trade Floor Support for Derivatives, Options, Institutional, and Hedge Fund traders on the floor.
• Provided remote and on-site desktops and printers support, and generated workable solutions.
• Installation, configuration, and support of enterprise applications, such as Microsoft Office 2010 suite, Adobe Professional, and other financial software..
• Performed server administrations support for Active Directory and Exchanged server
• Responsible for cabling engineering project to organize servers and switches closets.
• Updated websites ads by using Open X tool to post and keep tracking of number of visitors. Microsoft Office 2010 products and Microsoft Outlook.
• Installed Business Applications like Bloomberg, Charles River, Fact set and Reuters using HTA menu. Did UAT in each workstations installed on the floor along with the user.
• Administrator-level support for a corporate network print environment. Microsoft client operating system support in an Active Directory environment.
• Remote-assistance concepts.
• Develop and deliver documentation to ensure appropriate end-user support.
• Configured Bloomberg ID and transferred there serial number from old XP computer
• to the newly migrated Win 7 computer.

Confidential

Windows 7 Deployment Engineer

• Acted as one of the day-to-day members for Win 7 migration problems/requests/scheduling and execution.
• This includes acting as the day-to-day central point of contact for migration problems/requests/scheduling/execution directed to the Windows 7 Migration Team.
• Imaged Laptops and installed Bit locker Encryption software key.
• Worked closely with the other Migration Team members, and also with the Deployment Team members. Clients and various other Network groups.
• Responsible for Level 2 support for all proprietary applications and prepare the Technology Support Center to properly handle Level 1 support.
• Hands-on Trade Floor support for Credit Derivatives, Futures, Options, Institutional, Retail, Hedge Fund traders on the floor.
• Used MDT USMT to capture personal settings, Customizations, profiles etc
• Deleted workstation in Active Directory and SCCM and then scanned profile using the USMT scan to Scan user profile. Cisco VPN Version Cisco IP communicator 8.6.1.0 and VPN client Win X 64 5.0.0.7.0290.
• Extensive working knowledge and experience with USMT.
• Understanding of SCCM technology. Used Citrix and remote Desktop Tools.
• Experience troubleshooting of Outlook 2007 Office 2007/2010 in Exchange 2010.
• Booted the Workstation with SCCM Boot Media CD and then loaded the Win PE files and did a Disk format. Strong troubleshooting and documentation skills.
• Post migration support for user's tickets assigned through BMC Remedy and Infra.
• Installed Business Applications like Bloomberg, Charles River, Factset and Reuters using HTA menu. Did UAT in each workstations installed on the floor along with the user.
• Proficient in end-user support and administration in Win 7 and Win XP environments inclusive of Active Directory user and workstation administration.
• Document Workstation and Network Procedures for the Migration Project.
• Ability to research technical issues to solve problems.

Confidential

Desktop Support Engineer

• Perform day to day desk side support for in house users and also remote users through tickets assigned by Remedy Ver 7.5.00
• Worked with Citrix Xenapp/ Xendesktop as part of the migration.
• Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
• Installing, configuring and troubleshooting MS Outlook in an Exchange Server environment.
• Perform IMAC/MAC Duties as needed
• Install, configure, manage and troubleshoot network settings, NIC Cards, TCP/IP technologies, WINS, DHCP, DNS, proxy settings, perform client's software installations
• Troubleshoot resolve issues related to Windows 7/XP, operating systems, network connectivity issues passwords logins in an Active Directory environment2000, proprietary software for in house and remote users. Helped remote users through logmein remote tool.
• Deployed workstation images using Microsoft Deployment tool kit for Win7 and installed software through Marimba Tuner.
• Supported users on Mac Computers.
• Perform Software/Hardware Break-Fix Configured Wireless, Blackberry's, Air Cards from different vendors like Verizon, AT T and T-Mobile
• Enterprise activation hand held wipes and also installed software for Air cards.
• Assisted users with RSA VPN tokens and installed the software for them to access the VPN.
• Video conferencing setup. Setup Panasonic F300XGA AV equipment.
• Supported MS Office2003/ 2007/2010.
• Keep track of inventory of laptops, PCs, printers, and mobile devices.
• Windows AD administration in Windows 2003 Server Environment Adding users, password resets, and unlocking accounts using Active Directory and adding computers to the domain.