Desktop Support Specialist Resume Profile

CAREER SUMMARY

Microsoft certified senior IT professional with 12 years of successful IT industry experience and expertise with Desktop engineering and support.
Proficient with resolution of network connectivity issues
Experienced with Administering and maintaining Print servers in a Windows 2000 and Linux environment
Proficient in all phases of end user desk side support and upgrades troubleshooting hardware and software issues relating to Servers, desktops, printers and laptops
Excellent customer service and communication skills

Functions well in a team environment while being self-motivated to work effectively without supervision Excellent organizational, interpersonal, skills with the flexibility to adjust to changing work priorities.

TECHNICAL SKILLS

Networking Protocols: RIP, RIPV2, EIGRP, IGRP, TCP/IP, IPX/SPX, WINS, DNS, DHCP, FTP, TFTP, TELNET, PPP, HDLC, Frame Relay, ICMP, IP, ARP
Operating Systems/Server: Windows 95/98/XP/ and Windows 7
Software: Symantec Ghost, Lotus Notes 6.5/7.0/8.0, Norton Antivirus, MS Office 2003, Office 2010

PERSONAL DEVELOPMENT

Lenovo Laptop Desktop, Comp TIA A , Comp TIA Server , MCSE WINNT 4.0 , Dell notebook desktop servers, HP notebook/desktop, HP/Compaq APS Servers

EXPERIENCE

Voice Engineer

Provide end user support for issues regarding voicemail, headset, and configuration issues of newly installed Cisco IP phones.

Desktop Support Specialist,

Stage, configure, set-up, and upgrade new desktops, laptops and peripherals, including imaging and deployment.
Install new computers and appropriate software applications per company standards.
Troubleshoot and resolve a wide variety and range of PC, printer, and software problems desk. side, and remotely via DameWare mini remote software.
Ensure desktop configuration best practices and standards are followed.
Perform routine weekly system backup and restores.
Responsible for computer account management, creation and user group membership on client side in Active Directory.
Provide technical expertise/training to end-users as needed to resolve equipment or operator problems.

Desktop Engineer/Technical Support Analyst,

Perform hardware installation, de-installation, moves, adds, and changes
Satisfactorily meet user specifications and requirements by provision and implementation of desktop solutions and solutions for products that include hardware standards for notebooks, desktops, and other peripherals, system builds and software.
Implement site standards for industry best practices for management and security e.g., the latest Norton anti-virus, Symantec Firewall, Winmagic data encryption for laptops and Robocopy/Altiris software for laptop/desktop data backup
Use diagnostic tools to troubleshoot problems associated with network connectivity to provide 3rd level support.
Working with workstation hardware/software and Dell, Compaq, and IBM Servers.
Use tools and methodologies to load, copy and customize operating system configurations
Familiarize end users on basic software, hardware and peripheral device operation.

Windows XP Rollout Manager,

Provided guidance and direction to installation team when necessary to complete installs.
Patching devices and troubleshooting issues were necessary for network connectivity
Laser printer configurations and setup
Memory upgrades
Reimaging pc's with provided bank images.
Managed technical installation team, performed hardware and software upgrades on all pc's bank wide. Services provided included:
Worked closely with branch managers to ensure all tasks that lead up to installation were complete.

Responsible for gathering and submitting all deployed and decommissioned asset information.

Desktop/Hardware Support Specialist,

Desktop Support Specialist

Confidential

Meet user specifications by providing support for desktop solutions and infrastructure solutions in support of the desktop environment.

Ghost images to pc's and laptops
Performed break/fix repairs and hardware/software upgrades of laptop and desktop pc's

Desktop Support Technician,