| Confidential Computer Operations/Desktop Support Specialist - Provide desktop support for over 2000 users of Stamford Hospital in Windows 7 environment.
- Setup new and replace existing machines including installation and configuration of standard PC images using Symantec Altiris Deployment Solution and Ghost
- DameWare Remote Control and Windows Remote Desktop Connection.
- Troubleshooting the hardware / networking configuration and break-fix issues.
- Hardware deployment projects including moves, adds, changes MACs for desktops, laptops, mobile devices, PDA, printers and monitors.
- Meditech Med Assets Reports backup.
- SHS Infrastructure backup.
- Veritas NetBackup Off-Site Vaulting Reports backup.
- Lawson backup and validation procedure.
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| Confidential Client Side Microsoft Office/Windows Migration Support Specialist - Installation, configuration and support of Microsoft Office 2010.
- Migration from Windows XP to Windows 7 and to Microsoft Office 2003/2007 to Microsoft Office 2010.
- Provide technical support regarding system configuration, program usage, and desktop problems to users.
- Resolve more complex problems that are escalated to next level support.
- Record problem and resolution details in the Remedy ticketing system.
- Analyze issues and use judgment to make decisions.
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| Confidential Support Specialist II, IT Operations - Provide desktop support for over 2000 users in Windows XP environment.
- Install, configure, and maintain all desktop, laptop, workstation and software systems for all company users.
- Provide technical support regarding system configuration, program usage, and desktop problems to users.
- Support and troubleshoot Operation Systems including Windows 7, XP, and Mac OS X in a domain environment.
- Support and troubleshoot MS Office 2003 and Mac Office 2008.
- Responsible for assigning and resetting passwords and testing systems security.
- Resolve more complex problems that are escalated to next level support.
- Record problem and resolution details in the Remedy ticketing system.
- Applies knowledge of company policies and standard practices to resolve problems.
- Works with all levels of Management, including direct support to the executive committee Operating Mac's .
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| Confidential Desktop Support Consultant - Provide remote and on-site support of Morgan Stanley's corporate offices.
- Create, modify and delete user accounts, change or assign permissions, reset user passwords, troubleshoot domain connectivity issues.
- Installation, configuration and support of enterprise applications such as Microsoft Office 2003 Access, Excel, Word, PowerPoint, Project , Adobe Professional, OpenAFS, WinAurora, etc, in addition to various in-house Morgan Stanley proprietary applications.
- Perform basic Bes Server administration support for Blackberries devices, activation and maintenance of mobile devices cell phones, wireless and air cards and Cisco VPN.
- Installing, configuring and troubleshooting MS Outlook in an Exchange Server environment.
- Upgrade / update software on workstations and laptops including reinstallation corrupted or non functioning software.
- Image, configure, and deploy new or replacement computers and associated hardware.
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| Confidential Desktop-Hardware Technician - Provide desktop support for over 2000 users of trading floor and corporate offices in Windows XP environment.
- The main responsibilities included troubleshooting the hardware / networking configuration and break-fix issues, upgrades, moves, and changes.
- Perform basic Bes Server administration support for Blackberries devices, activation and maintenance of mobile devices cell phones, wireless and air cards and Cisco VPN.
- Installing, configuring and troubleshooting MS Outlook in an Exchange Server environment.
- Setup new and replace existing machines.
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| TECHNICAL SKILLS |
| Windows 7, XP, Apple OS X, MS Office, Entourage, Check Point Secure Client VPN, Juniper Network Connect, Adobe Acrobat Pro, Internet Explorer, Safari, Firefox, Camino, File Maker Pro, McAfee/Norton Antivirus, Ghost, Remedy, Symantec Altiris Deployment Solution. Basic installation and configuration of Active Directory in Windows and Server Network. Configuring TCP/IP, DHCP, DNS, and connectivity issues, Dameware Remote Control and Timbuktu Remote Access for Windows and Macintosh, Windows Remote Desktop Connection and HP Web Jet Admin. |
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