IT Support Technician Resume Profile Ephrata, PA - Hire IT People

Professional Profile
I have been providing IT support for over 20 years. I excel in analyzing systems and seeing ways to make them more efficient. I like the challenge of helping folks be more productive in their jobs. My broad range of experience with different software, operating systems, hardware and work environments contributes much to my ability to provide innovative solutions. As a Domain Admin on a 2000 node MS network, I provide Active Directory support, printer management, software installation and configuration, PC hardware diagnoses, Exchange / Outlook support and systems improvement. In this environment, I make it possible for Hospital employees to stay focused on their patients instead of computer problems. Previously, for 11 years I worked as a CAD Manager in a 250 seat multi-office Civil Engineering firm. I managed up to 120 AutoCAD users so they could be productive. As a part of the IT staff, I was first a Netware administrator and then migrated to a Microsoft Domain Admin. Before that I was a land development project manager for 9 years in a Civil Engineering / Survey firm where I also managed their 15 node peer-to-peer network. Following is a partial list of my areas of expertise:
Microsoft Active Directory management Print Server management DOS / Windows XP / Windows 7 / Windows 8 Software installation / troubleshooting CAD / IT Teaching skills	Microsoft Group Policy maintenance Microsoft Exchange / Office 2013, 365 Desktop / Server Hardware maintenance Personal Database management AutoCAD Civil Software Expert
Professional Experience
Confidential IT Support Technician Responsibilities: Part of a team that supports 2,000 hospital employees in all aspects of their hardware/software/networking /printing needs. Perform Microsoft Active Directory maintenance. Create new users, Groups and group policies. Manage network printers to deploy by group policy to specific computer groups. DHCP and DNS maintenance on Domain controllers. Software update deployments, either manually or by group policy. Support workstation hardware and software as needed. New PC installs. Software troubleshooting. Virus removal. Network level 1 hardware support. Microsoft Office 2013/365 configuration and support.

Confidential

CAD Manager / IS Manager / Helpdesk Manager

Responsibilities:

Responsible for all aspects of RETTEW's CAD System from troubleshooting and maintenance of AutoCAD and CAD related software and hardware to overseeing production of CAD drafting and design. I had the responsibility of software research and upgrades and CAD efficiency procedures. I established and enforced CAD standards. I scheduled and administered training and provided technical support, as well as assisting Information Services with maintenance and upgrades as a Domain Admin. I have more than 21 years of experience in maintaining and operating desktop systems that incorporate AutoCAD, Land Desktop and Civil 3D.

Confidential

Project Manager / IT Manager

Responsibilities:

Responsible for managing subdivision and land development plans, involving input of field data to computer, property boundary determination, hand drafting and computer aided drafting AutoCAD , sewer planning module preparation and submission to Department of Environmental Protection, storm water management calculations and erosion control design, topographic map and aerial photo interpretation, and plan submission to township, county, and state government agencies. Attended and participated in township and county planning commission and supervisor meetings. Responsible for maintaining and updating computer software and hardware for 10 station networked office. Trained existing and new personnel on software operation. Four months Survey field experience.

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It Support Technician Resume Profile

Ephrata, PA

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