Junior Help Desk Specialist Resume Fargo, ND - Hire IT People

OBJECTIVE:

Seeking a remote work position where my leadership, time - management, communication, flexibility, administration and operations skills can be utilized and be able to assist in the daily functioning of a department’s overall success.

PROFESSIONAL EXPERIENCE:

Junior Help Desk Specialist

Confidential, Fargo, ND

Responsibilities:

Providing support to customers requesting assistance with any access management supported applications and systems. Work with customers via phone, to conduct password resets, unlock accounts, and provide troubleshooting steps to help the customer as outlined in the system support articles, procedures and work instructions. Identifying where sysy issues may be, and if not resolvable. Transfer calls to applicable queues for further processing of the call. Provide initial point of contact for applications and systems supported. Research and resolve inquiries.

Fraud Specialist II

Confidential, Fargo, ND

Responsibilities:

Reviewing account transaction information for potential fraudulent activity.
Placing outbound calls and providing high quality support to customers over the phone.
Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and creditaccounts and forwarding fraud and dispute information to the appropriate parties.
Initiating fraud claims andproviding information on existing fraud and dispute claims.
Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate group.

Deputy Sheriff

Confidential, Williston, ND

Responsibilities:

Maintains the safety and security of the staff, inmates and corrections facilities.
Maintains custody of inmates according to policies, procedures and regulations.
Interviews and classifies new inmates; assesses criminal history and capabilities.
Maintains a variety of files, records, event logs, charts and other documents; distributes appropriate records and prepares reports as required.
Answers phones and relays messages.
Assists other Sheriff’s Office staff, County departments, and Federal, state and local law enforcement agencies as needed.

Motor Vehicle Examiner

Confidential, Williston, ND

Responsibilities:

Conducting driving performance evaluations, administering and scoring vision tests, oral tests and general knowledge examinations.

Correctional Officer

Confidential, Bismarck, ND

Responsibilities:

Performed a variety of roles within corrections; observing and supervising inmates, maintaining an ongoing and accurate count of inmates, maintain a log book of critical activities and preparing incident reports, transportation of inmates as needed, conducting inspections, searches and monitor infractions.

Security Officer

Confidential, Moorhead, MN

Responsibilities:

Monitor gates, checking in/out visitors, contractors, employees ID's, monitor truck deliveries.

Life Skill Trainer

Confidential, Grafton, ND

Responsibilities:

Provide support and work with clients in sex offender programs, youth transitional services, and adolescents, with daily personal care. Provide support with therapeutic, habilitation and behavioral plans in partnership with clinical staff.

Office Administrative Support

Confidential, St. Paul, MN

Responsibilities:

Assisted in maintaining the filing systems of the Agency and provide support for the staff.
Retrieved files from the off-site storage vendor.
Prepared files for long-term off-site storage in accordance with the State contract.
Maintained and updated division databases containing information on documents in storage.
Prepared records for scanning and indexing.
Coordinated file reviews for the Agency.

Enrolment & Eligibility Representative

Confidential, Golden Valley, MN

Responsibilities:

Loaded and Maintained eligibility Data.
Researched and Facilitated resolution of eligibility related errors as identified by Account Management, Claims, Customer Service.

E-Commerce Associate

Confidential, New Albany, OH

Responsibilities:

Processed online orders.
Perform visual inspections.
Performed Inventory control, Receiving, Order Sorting, Picking, Bagging, and Packing.
Performed International and Regional Shipping; Confidential, Confidential, Confidential .
Reported discrepant material to Quality Team.

Customer Service Representative

Confidential

Responsibilities:

Handled multiple telephone switchboards to receive, record, and relay incoming, outgoing, and inter-office business calls/messages/pages.Exercised tact, Confidential ce and professionalism in responding to consumers.
Effectively communicated with consumers by phone, letter and e-mail with accurate, prompt and effective replies to customer letters, e-mail, and phone calls.
Recognized and implemented changes to improve departmental procedures relating to customer service. Screened consumer contacts for potential fraudulent complaints; tracking, documenting.

Library Shelver

Confidential

Responsibilities:

Perform Book Sorting, Book Shelving, Perform Inventory Control, and Visual Inspection.

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Junior Help Desk Specialist Resume

Fargo, ND

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