Technicians Resume

SUMMARY:

Honest, trustworthy, and dependable
Responsible and punctual
Willing to try new things
Ability to multitask without compromising quality
Polite and respectful of others
Good team player and able to work independently
Languages: Arabic (Spoken, Written, Read), English (Spoken, Written, Read)

TECHNICAL SKILLS:

Tools: Cherwell SM, SCCM, CCU (Central Configuration Utility), Oracle ERP

Courses: A+, Network+, Cisco CCNA, Installing and Configuring Advanced Windows Server, Technology Management for IT Professionals, Microsoft Exchange Server, Windows PowerShell Scripting, Administering Microsoft SQL Server 2012 Databases, SharePoint, SQL Server 2012, 2014, Windows Server Administration.

Operating system: Windows XP, Windows Vista, Windows 8,8.1,10

Graphic Editors/Software: Adobe Photoshop, HTML - CCS, WordPress.

Mobile Device Support: IOS, Android, Blackberry, Windows.

Microsoft product: Microsoft Office, Skype for Business.

WORK EXPERIENCE:

Technicians

Confidential

Responsibilities:

Worked on RBC bank (RBC Win 10 Project), Covered most RBC branch in New Brunswick.
Set-up new Asset (PC, monitors, Laptop, Printer, Signature pad, Scanner, Card reader, Pin pad).
Used CCU (Central Configuration Utility) to update the record.
Migration (windows 7 to windows 10).
Installed application through Windows center, Mapping drive, add printer.
Tested all Asset and made sure all devices are connected.
Wipe and scrub the old pc and laptop before shipped back to the main office
Unboxing equipment, Cable management.

Computer Technicians & IMAC

Confidential

Responsibilities:

Worked on Confidential Project (Installations and set up of a brand-new call center in Moncton).
Set-up workstations (PC, monitors, Laptop, Phone - VoIP). reimaged windows 10 and windows 7
Made sure all devices are connected to the central server using specific tools.
Unboxing equipment, Cable management.

IT Technician

Confidential

Responsibilities:

Installed the Surface Hub
Tested the logon and connectivity for the resource account on the Surface Hub
Guided clients on how to manipulate the system
Migration windows 7 to windows 10
Installed Printer/PC

Deskside Support Analyst

Confidential

Responsibilities:

Provided superior service to clients via the most appropriate means (phone, deskside, email)
Supported desktop and meeting room equipment
Worked on ALC project (Migration windows 7 to windows 10)
Ensured incident ticket standards are met within the ITSM application
Ensured optimum performance and resource utilization of all ALC systems
Worked with ITSM team to ensure proper release management of enhancements and change request.
Performed support functions such as peripheral equipment install/support, software installs, configurations, access issue resolution, and other issues as required

Procurement Analyst

Confidential

Responsibilities:

Worked with Supply Chain Management on the Contract Repository Contract project
Used Oracle ERP system to upload content to Confidential system

Desktop Technician

Confidential

Responsibilities:

Provided desk support
Ensured the functionality of all of the PC desktops
Directed and resolved local server issues when they arise
Managed local tape backups/restores

System Support Analyst

Confidential

Responsibilities:

Managed several duties during the project implementation of the Registration Student Information System (SIS)
Test and troubleshoot SIS system to report errors and bugs
Analyzed SIS system to test the system integrity
Migrated data between the previous course registration systems (oracle) to the SIS
Supported the staff and students technically during the registration period
Report technical problems to the SIS System Development team

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