TECHNICAL SKILLS:

SKILLS: Windows Server 2008, 2012 Windows XP, Vista, 7, 8, 10, 11 MAC OSX, MS DOS MacOSX Novell Netware LAN / WAN Unix / Linux Adobe Creative Suite Hardware & Software MS Office 2010, 2016, 365 MS Access VBA, SQL Servers MS Terminal, DNS, DHCP, AD Servers VB Script DOS Batch Scripting

PROFESSIONAL EXPERIENCE:

Confidential

Application Support Tech

Responsibilities:

• Providing Application Support for POS and security software. Writing batch and powershell scripts to automate application installations. Providing input to team for better support and resolutions.

Confidential, Hunting Beach, Ca

Desktop Support

Responsibilities:

• Providing technical support to TM employees with PC and Mac platform computers. Supporting MS Office 365, Adobe Creative Cloud Suite, Mitel, SAP, Retail POS, writing PowerShell, and Batch scripts. Using Jira to report all incidents and retrieve tickets.

Confidential, Torrance, Ca

Lead Technical Support Specialist

Responsibilities:

• Providing Technical Support to all Lisi - Aerospace employees. Supporting software, hardware, network, and all other computer related issues, request, and requirements. Software install and OS upgrades to Windows 10. Writing backup-restore batch scripts for PC OS upgrades. Creating documentation for processes and procedures, and documenting all support issues to ticketing systems.

Confidential, Ca

Technical Support Engineer

Responsibilities:

• Providing Technical Support to the ABC Disney employees. Supporting a muti-platform environment of Operating Systems (Windows, Mac, Linux), Office 365, Adobe Creative Suite, Security rights, Administration, Imaging, Application Support, Monitor and Display Calibration, Adobe Photoshop support, and writing light-weight scripting to automate processes. Deploying software to systems via SCCM, and JAMF. Process documentation, and user support documentation to ticketing systems.

Confidential, Hollywood, Ca

Field Support Engineer

Responsibilities:

• Responsible for troubleshooting and resolving technical issues across PC and Mac Platform computers in the Confidential Brands. Accurately testing, identifying, repairing, resolving all end user technical issues with Adobe Creative Suite, Network, Desktop, Laptop, iPad, iPhone, Server, printers etc. Imaging, and configuring Mac computers to company standards, and added all devices to AD. Performing some network duties, and remote connections with Citrix. Creating support documentation for cross- of other support technicians. Documenting all support resolution to Service-Now ticketing system, and adhering to SLA as required.

Confidential, Long Beach, Ca

Desktop Analyst

Responsibilities:

• Responsible for troubleshooting and resolving technical issue with user computers for the UP employees. Responsible for creating standard company images, and updating these images as needed, installing and configuring VPN on client devices. Documenting all support issues to Service-Now ticketing system.

Confidential, Los Angeles, Ca

Sr. IT Analyst II

Responsibilities:

• Responsible for troubleshooting PC and Mac computers for the Fox Sports employees. Support includes imaging computers, account creation for new employees, password resets, printer connections, software installs, setting up IOS devices, and addressing network connectivity issues. Reporting all issues to Service-Now ticketing system.

Confidential, Culver City, Ca

Systems Analyst

Responsibilities:

• Installing, Configuring, and supporting application servers. Responsible for the recovery, maintenance, and performance of supported application servers and clients. Using Citrix, and AWS connections to servers. Documenting all upgrades, updates, and installation processes. Also responsible for client installation and support.

Confidential, Los Angeles, Ca

VOIP Telco Technician

Responsibilities:

• Deploying and updating VOIP Phone for CHLA employees. Configuring phone as needed for users and customer needs. Documenting details of all updates and changes to ticketing system.

Confidential, Burbank, Ca

Sr. Desktop Support Analyst

Responsibilities:

• Providing Desktop support to Agensys employees be providing technical support for software, and hardware related issues. Support includes but not limited to imaging computers, Bio-tech equipment, and its connectivity to the computer, and network. Documenting all issues to Sysaid ticketing system.

Confidential, Hollywood, Ca

Sr. Desktop Support Analyst

Responsibilities:

• Providing Level 1, and 2 technical support to PC and MAC computer for Confidential employees for related software, hardware, and network desktop/laptop computer, and IPhone issues. Writing Batch scripts to enhance data transfers, and configurations between computers for upgrades, and deployments.

Confidential, Burbank, Ca

Lead Desktop Support Analyst

Responsibilities:

• Leading deployment team in providing first-class computer deployment project, and services. Providing desktop support to deployment recipients, and insuring all software applications, and files are restored, and functioning properly. Maintaining inventory, and asset information of all newly deployed systems, and providing progress reports as requested.

Confidential, Los Angeles, Ca

Sr. Desktop Support Analyst

Responsibilities:

• Duties: Providing Level 1, 2, and 3 technical support to Confidential employees for all software, hardware, and network related desktop/laptop computer, and Blackberry issues. Working with Microsoft AD for account management, password reset, creating OU’s, users accounts, computer images and accounts. Responsible for reporting all issues to Remedy ticketing system.

Confidential, Culver City, Ca

Sr. Desktop Support Engineer / System Admin

Responsibilities:

• Providing Level 1, 2 and 3 technical support to SDI end users for all software, hardware, and network related desktop/laptop problems, Provide on software and hardware usage, creating and disabling end user network and email accounts. Responsible for check all server stability, and data room temperature, and reporting status changes if any to IT Director.

Confidential, Universal City, Ca

Technical Support Lead

Responsibilities:

• Providing Level 1, and 2 Technical Support services to all UMG employees by troubleshooting, determining point of problem, troubleshoot, determine point of escalation, to resolving end user computer problems. Documenting all technical problems and resolution to Remedy ticketing system. Supported products, and application includes mac os x, ms outlook connection to exchange, ms office, Network connectivity, and various computer software related issues. Responding to phone calls, email, and voicemails, and adhering to company SLA’s on all support issues.

Confidential, Culver City, Ca

Sr. Desktop Analyst

Responsibilities:

• Providing Desktop Support services to all SPE employees by troubleshooting, determining point of problem, and resolving end user computer problems. Documenting all resolutions to Remedy ticketing system. Supported products, and proprietary, and vendor application, MS Outlook connection to exchange, Lotus Notes Applications, MS Office, Network connectivity, and various computer software related issues. Documenting all problem, and resolutions to Remedy System, and adhering to company SLA’s on all support issues.

Confidential, Los Angeles, Ca

Desktop Support Lead

Responsibilities:

• Providing first and second level Desktop Technical support to the Decurion & Pacific Theatres employees, at the register, desktop, and server levels. Creating user Network / Exchange email accounts, performing Active Directory operations, VPN, Terminal Server, Print Servers, setup of IP Phones, and PBX, (Line Tone, and Configuration), resolving Audix, and Voicemail issues, supporting Windows Server 2003, XP, 2000, MS Office 2003, Webmail, Blackberry Devices, Hardware, and software support, WSUS, Creating, and applying standard images to company PC’s. Documenting all relative issues to Heat Ticketing system, and adhering to company SLA’s on all support related issues.

Confidential, Lakewood, Ca

Technical Support Analyst

Responsibilities:

• Providing Technical Support to all Northrop Grumman Employees local, and remote. Support of all company software Windows2000, XP, MS Office, VPN for Remote user support, Blackberry devices, Outlook Exchange Clients, Webmail, Network connectivity issues, Hardware, and Software Support, via phone, and onsite. Documenting all occurrences into Peregrine system, and adhering to company SLA’s on all support issues.

Confidential, Culver City, Ca

Sr. Desktop Analyst

Responsibilities:

• Providing Helpdesk Technical Support services to all SPE employees by troubleshooting, determining point of problem, and resolving end user computer problems. Documenting all technical problems and resolution to Remedy system. Supported products, and application includes MAC OS x, MS Windows9x 2000/XP, MS Office97/2000, Adobe PhotoShop, Windows Media Player, Lotus Notes Applications, etc, and documenting all problem, and resolutions to Remedy System, and adhering to company SLA’s on all support issues.

Confidential, Pasadena, Ca

Help Desk Analyst

Responsibilities:

• Providing Technical Support for P.U.S. District Staff Employees, and Teachers alike by troubleshooting, and resolving technical computer problems, or determining point of problem to dispatch appropriate ITS support group. Coordinating with ITS staff to develop customized databases to maintain static IP’s Information along with user accounts, and computer device inventory. Entering all Support issues to current Helpdesk reporting system.

Confidential, Culver City, Ca

Sr. Desktop Analyst

Responsibilities:

• Providing Technical Support services to all SPE employees by troubleshooting, determining point of problem, and resolving end user computer problems. Creating, and management of relational Access Databases, and applications with VB programming to maintain information on Computer Devices, Assessments, Installs, Applications Tech-Docs, and Technical Support for the SPE Windows2000 project. Responsible for maintaining All Asset Information on device Hardware, and Software, generating weekly reports to IT Management Staff, and insuring accurate data. Facilitating for new employees of Windows 2000 project on Customized MS Access database application for Inventory count, and data entry. Providing Technical support to Win2k, and MAC OS computer recipients, and senior assistance to Win2k Tech Staff.

Confidential, Culver City, Ca

Help Desk Analyst

Responsibilities:

• Providing Technical Support to SPE employees by troubleshooting, and resolving technical issues or determining point of problem for software, and network problems with user workstations. Documenting all technical problems and resolution to Remedy system. Supported products, and application includes MS Windows95/98/2000/XP, MS Office97/2000, Adobe PhotoShop, Windows Media Player, Lotus Notes Applications, etc, and documenting all problem, and resolutions to Remedy System.

Confidential, Los Angeles, Ca

Desktop/Help Desk/Install Analyst

Responsibilities:

• Providing Technical Support for the Confidential Employees by troubleshooting, and resolving technical problems with computer software, and hardware - particularly for the newly install computers. Installing PC, and MAC OS platform computers throughout the company, and support of Exchange Servers Clients, MS Office applications, etc. Also creating and installing standard company images. Assisting SQL DBA with Database Design.

Confidential, Long Beach, Ca

Senior PC Analyst (Help Desk/Desktop)

Responsibilities:

• Providing Technical Solutions for Boeing employees by troubleshooting, and resolving technical issues on PC, and MAC platform computers. Support included Novell NetWare (user account) Administration with Windows 95, 31, and NT workstations. Additional support in software like MS Office, Lotus Notes, MS Exchange, MS Outlook, Mainframe-PCOM, Citrix, Netscape, Internet Explorer, etc…

Confidential, North Hollywood, Ca

QA (Quality Assurance) Tech.

Responsibilities:

• Testing content of upcoming Web Pages, and Games, on multiple browsers for any imperfections, and writing bug reports on any problems that may exist in these pages, which includes Active HTML, Shockwave, Director 6, and Java Applications.

Confidential, Burbank, Ca

Technical Support Representative

Responsibilities:

• Providing Online Technical Support by troubleshooting, and resolving technical issues involving Internet, and Email related issues. AT&T WorldNet application support for end users worldwide. Also held position as Lead-Tech., which included