SUMMARY:

• To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self - development and help me achieve personal as well as organizational goals. Highly qualified, technical support professional experienced in PC upgrades, maintenance, troubleshooting, repairs, and end-user desktop and network support, with exceptional customer service skills, excellent communication, and interpersonal skills. Detail and result oriented, a hard-working self-starter, an active and involved team member.

TECHNICAL SKILLS:

SKILLS: Windows XP Motorola Scanner Configuration Windows 2K Hardware\Software Installs Windows 7 Anti - Virus Software Microsoft Office Deployments Helios and Thin Clients Configuration\Support Remedy Confidential Administration Track-IT Lotus Notes Heat Remote Desktop Service Center Active Directory Call Center Support AS400 System Administration Network Imaging Altiris Zebra Printer Configuration\Support VNC Marimba/LANDesk Network Imaging IPAD/MAC/IPhone Windows Server 2003 experience

PROFESSIONAL EXPERIENCE:

IT Specialist

Confidential - Hammond, Indiana

Responsibilities:

• Providing desktop support to clients
• Configure and troubleshoot all hardware and software aspects
• Perform routine tape backups for servers and AS400 system
• Sole IT representative, according to schedule, supporting all aspects of IT, on a 12 hour production shift
• Administrate AS400 system used to capture all processes of the seat building process, printers, and client access
• Used the Lear Production System (LPS - In House Software) to write reports for superintendents and production supervisors.

Senior Support Analyst

Confidential - Gary, Indiana

Responsibilities:

• Resolved issues related to desktop support including configuring software and hardware, Printer maintenance and Installation, Provide IT support locally and remotely, Support Clients via Cisco Unified Call Manager (VOIP) and Cisco Unity (Voicemail) and Cistera (call monitoring/recording), Conducted meetings in the absence of manager, Exchange Administrator Privileges (adding and removing users), Active Directory Administrative Privileges (adding, removing, and editing), Configured Copiers for Network (Toshibas and Xerox), Assist IT manager with projects as needed, Occasional Media services setup departmental meetings (Projector, speakers, and laptop), Perform daily tape backups for AS400 server and Exchange, Order computer and server supplies, Support VPN application connectivity, end-user, and Palo-Alto internet monitoring

Desktop Consultant

Confidential - New York, New York

Responsibilities:

• Supported Corporate Offices located in NW Indiana area, part-time
• Resolved hardware and software issues
• Reimaged PC via remote connection
• Deployed computers as needed

Self-Supporting Entrepreneur

Confidential - Highland, Indiana

Responsibilities:

• Resolve issues relating Anti-Virus Installation and Configuration Hardware Break-Fix HP/ Confidential /Apple/ Macintosh/Laptops Software Break-Fix Wireless Setup and Configuration Deployed New Computers Support various Windows Operating Systems Fax Machine Setups Printer Setups Apple IPhone re-configuration Cell Phone file transfers Setup and Configuration of Copiers

Desktop/Helpdesk Support/Workflow Coordinator

Confidential - Chicago, Illinois

Responsibilities:

• Resolved system problems related to hardware and software for Windows XP and Apple operating systems Utilized Remedy as ticket tracking system for SLA tracking
• Utilized Remote Desktop to remote control into client-based machines Supported client using VPN and RSA Secure Token
• Deployed Confidential Computer and Laptops Supported Smart phones/PDA devices
• Configured/Supported wireless and broadband for client use Supported in-house software programs
• Use Active Directory to edit user rights or reset passwords
• Troubleshot issues related to network connectivity, cabling, wiring closets and printing, as well as problems with in -house software programs
• Assisted with Roll-outs and upgrades
• Utilized Ghost/Altiris to image and install software machines
• Supported users using Lotus Notes email system
• On a daily average the Workflow Coordinators process 60 to 70 requests. This position requires evaluation of a request and ensures that all information is provided within the request.

Helpdesk II Support

Confidential - Hammond, Indiana

Responsibilities:

• Utilized Active Directory to add user rights Supported users remotely or Desk-side Utilized Service Center for ticket tracking Supported network hardware
• Supported users using Lotus Notes email system Utilized Ghost to re-imaged machines
• Troubleshot issues related to network connectivity, cabling, wiring closets and printing, as well as problems with in-house software programs
• Led team in new product deployment

Desktop Support

Confidential - Chicago, Illinois

Responsibilities:

• Sole desktop support technician supporting 50 clients Utilized Ghost to re-image machines
• Resolved system problems related to hardware and software for Windows XP and 2000 Utilized Remote Desktop to remote control into client-based machines
• Installed and upgraded Blackberry hand held devices Supported in-house financial software programs
• Use Active Directory to create clients and reset passwords
• Troubleshot issues related to network connectivity, cabling, wiring closets and printing, as well as problems with in -house software programs
• Supported clients using Lotus Notes email system Supported Reuters and Bloomberg Market Data Systems Utilized SMS to deploy software to desktops
• Deployed Hardware for project upgrades Supported network hardware
• Project leader for off-site projects

BSDIS Department System Engineer

Confidential - Chicago, Illinois

Responsibilities:

• Led team in deploying Confidential machines and upgrading operating systems installed and upgraded Blackberry hand held devices
• Supported software packages for laptop and desktop machines Supported clients remotely and desk-side
• Deployed Hardware for project upgrades
• Deployed new machines imaged and setup Confidential computers and HP Laptops Supported network hardware
• Utilized Ghost to re-imaged machines
• Utilized Remote Desktop to remote control into client-based machines
• Resolved system problems related to hardware and software for Windows XP and 2000 Supported in-house software programs
• Resolved issues relating to network connectivity, cabling, wiring closets and printing, as well as problems with in-house software programs

Helpdesk Analyst

Confidential - Indianapolis, Indiana

Responsibilities:

• Troubleshot hardware and software problems related to Windows XP and 2000 Supported clients via phone and remote control tools
• Supported client using VPN
• Supported remote client using Citrix Supported network hardware
• Created Service Level requests for moves, additions, and change requests for new and existing clients using Service Center ticket tracking system
• Proficient in the use of Active Directory
• Installed and upgraded Blackberry hand held devices Supported mainframe applications

Tier II Support

Confidential - Carmel, Indiana

Responsibilities:

• Supported, maintained and troubleshot hardware, software and applications laptop and desktop equipment running Windows 2000 and XP
• Troubleshot issues related to network connectivity, cabling, wiring closets and printing, as well as problems with in -house software programs
• Utilized Ghost to re-imaged machines Proficient in the use of Active Directory Supported network hardware Supported users’ Desk-side
• Supported Blackberry hand held devices

Tier II/III Desktop Systems Analyst

Confidential - Fishers, Indiana

Responsibilities:

• Supported call center traders and fixed income with system problems related to hardware, software, and network connectivity
• Supported Windows XP, NT and 2000, as well as in-house applications
• Provided on-call rotational support via cell phone
• Traveled to various branches upgrading computer and performing server maintenance
• Performed Exchange backups and restores using Legato Networker
• Supported client using VPN and secure token access
• Supported Citrix applications
• Proficient in the use of Active Directory
• Completed Add and Move requests for new user and existing users Mentored Tier I technicians
• Liaison between business users and vendors
• Traveled to various branches supporting upgrades/migration/deployment project
• Utilized Remote Desktop, SMS, Dameware, and Timbuktu to remote control into client-based machines and servers
• Utilized Compaq Insight Manager to monitor and perform maintenance for servers Supported Market Data Systems such as Reuters, Bloomberg, and EXTRA