SUMMARY:

• A Dynamic administrator with a strong record of combining skills in diverse areas of business development: IT Support, Marketing, Procurement, vendor contract negotiations and Project Management. Experienced in organizational problem resolution, leadership and supporting a successful manufacturing business and catalog publication. Effective in human relations, highly motivated, intuitive and able to manage both time and resources to maximize productivity.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Analyze, design, and test enhancements to BMC BPPM 9.x.
• Responsible for identifying best practices and process improvements in BMC BPPM 9.x.
• Work with clients and implementation team to gather and interpret user/system requirements into design specifications.
• Design and document solutions based on functional standards.
• Participate in structured peer reviews / walkthroughs.
• Execute all required process steps as defined in our methodologies.
• Meet service commitments for assigned deliverables and proactively provide work status.
• Organize and prepare work effectively to facilitate proactive resolution of problems.
• Continuously develop industry knowledge and associated skills.
• Identify, track and resolve issues and risks affecting the relevant applications.
• Work with Client, Confidential, and Teaming Partner team members and executives on and across the project team.

Confidential

Tier 3 System Administrator Architect Tech

Responsibilities:

• Support the Integration Logistics Management System (ILMS) for Department of State (DOS) and its global services round the clock to 20,000 system users at 260 embassies.
• Functionally: in OPENNET environment
• Monitor the ILMS Production network Servers environment and Data Base infrastructure software applications and resources
• Support system developers through the Development Stage, Stage, Test stage, Productions stage environment
• Support Tier 1, 2 and 3 to restore system outage errors
• Verifies system restoration with Tier 1, 1.5/2, 3 and write system and error restoration report
• Support the Director of operations in Antwerp Europe as he’s first point of contact

Confidential

Tier 3 IT Support Specialist System Administrators

Responsibilities:

• Activate and deactivate office 365 license
• Administer cisco Meraki software for IPads
• Administer Keepass
• Create bootable flash drives for win10
• Create employee badges
• Create email accounts for MS office 365
• Create new user accounts for MS 365
• Deactivate and remove from computers office 2007, 2013, SQL license
• Install and manage AV, HDMI TV equipment
• Remote Desktop Connection use
• Reset password for MS office 365 clients
• System Administrator for MS office 365 cloud base
• Verify all Microsoft application software compliance (Visio, visual, project, Win XP, win 7, Win 8.1, and small business, Sever 2008, and SQL 2008, 2005)
• Verify all office 365 license compliance (E1 & E2 user license)

Confidential

IT Support Specialist Department Director and System Administrator

Responsibilities:

• Active directory add and remove computers
• Active directory add and remove printers
• Active directory add and remove user
• Active directory password reset
• Coordinate with Executive Director and Chief Financial officer to prepare IT budget proposal for SAEP to the city of San Antonio
• Create a Helpdesk Ticking system
• Create share drives
• Create a working asset management program
• Create a working IT department
• Create new admin passwords for Lab room #1 25 computers
• Install Win7 active directory user and computer tools https://www.microsoft.com/en - AU/download/details.aspx?id=7887
• Install and test Spice Work on the network
• Reactivate USB ports on all computers
• Remote Desktop Connection use
• Remove 25 computers from the domain in Lab room #1
• Remove profiles form computers
• Research ruffs software
• Research Daossoft software
• Research offline NT password & registry Editor
• Secure computer lab rooms
• Support AV equipment
• Server 2008

Confidential

Desktop support

Responsibilities:

• Activate ports in IDF
• Add Microsoft desktop and Laptop machines to Wi-Fi network
• Application support Example: update, remove, and trouble shoot java versions
• Asset management inventory support
• Coordinate with vendors on warranty replacements
• Coordinate with system administrator on adding removing and security privileges
• Coordinate with system administrator on adding printers to the network
• Communicate with google drive, google share
• Communicate with hang out
• Escort and help inventory team at all campuses
• Installed and updated software applications
• Imaged desktops and laptops
• Maintain, repair and install overhead projectors
• Maintain, repair and install Smartboards
• Maintain (IDF) Intermediate Distribution Frame rooms
• Maintain (MDF) Main Distribution Frame rooms
• Open, close and resolve all Euphoria ticket system tickets
• Printer replacement and trouble shooting
• Replace cat5 cables to cat 6 in IDF and MDF room
• Support IPads
• Support MAC
• Support chrome books
• Support all campus personnel on 4 elementary and middle schools
• Support 4 elementary and middle school computer labs
• Support network casher registers
• Trouble shoot all hardware and software issues on all campuses
• Trouble shoot different browsers Example: internet explorer, chrome, fire fox
• Trouble shoot patch panels and switches in the IDF and MDF rooms with toner equipment
• Trouble shoot all Wi-Fi issues
• Upgrade all campus computers and printers with cat 5 to cat 6a cables
• Use Reg-edit H-key to enable or disable

Confidential

Desktop support

Responsibilities:

• Add Sophos encryption software to all work stations
• Add Microsoft desktop machines to network and move to correct OU
• Add users to distribution lists in Exchange 2007
• Built and installed new computer equipment with Firm-standard software and peripherals
• Communicated with vendors when needed
• Created and maintained technical documentation and participated in technology projects
• Diagnosed and resolved the latest computer viruses and Trojans, installed antivirus software and ran diagnostics to locate and clean up infections
• Endpoint Security solutions (McAfee) (Norton) (Sophos)
• Equipment peripherals disposition
• Imaged desktops and laptops using Disk-part for deployment to existing and new employees
• Inventory Management; maintained inventory of all hardware and software
• Installed and updated software applications
• Installed local and network printers for new and existing users
• Hard drive degaussing and destruction deposition
• Migrate user accounts from XP to win 7
• Migrate user email account from XP to Win 7 Exchange 2007
• Provided hardware and software support for all desktop computers, laptops, printers and other peripherals
• Provided network troubleshooting for LAN and wireless systems sessions
• Performed troubleshooting and repair services to all employees in the office at client locations
• Responded to Email requests for assistance
• Responded promptly to calls, emails or walk-ins
• Set up network telephone and new computer equipment using the networking principals of Ethernet, IPX and TCP/IP, with Firm-standard softwarel in all conference rooms for
• Set up, tested and demonstrated A/V equipment in conference rooms for sessions
• Tested components of faulty equipment in order to locate defects, using power tester, voltmeters, or special diagnostic software programs. Operated machines in order to test functioning parts and mechanisms
• Upgrade all computer memory to Firm-standard requirements
• Use Reg-edit H-key to enable or disable

Confidential

Senior Desktop specialist

Responsibilities:

• Administer moves, additions, changes, and removals for end user devices in the infrastructure
• Add Microsoft desktop Machines to the network and move to correct OU
• Built and installed new computer equipment with firm-standard software and peripherals
• Communicated with vendors when needed
• Created and maintained technical documentation and participated in technology projects
• Diagnosed and resolved the latest computer viruses and Trojans, installed antivirus software and ran diagnostics to locate and clean up infections
• Equipment peripherals disposition
• Imaged 800 NIPR & SIPR desktops using SCCM and CISCO switches for computer deployment
• Install Cat5e, SC fiber and ST fiber connections (stick and turn) (Stick and Click) and MINIMC media converters
• Installed and updated software applications
• Install 800 Dell 920 Opt. all in ones
• Inventory Management: Maintained inventory of all hardware and software
• Hard drive NIPR & S IPR degaussing and destruction deposition
• Maintains, administers, and troubleshoots end user devices and addresses user requests.
• Manage user/group accounts, to include creation, deletion, validation, and modification (NIPR & SIPR).
• Migrate user email accounts to new email server address Exchange 2010
• Mirrored user accounts in Exchange 2010
• Perform administrative duties in a Microsoft and Cisco centric environment.
• Performs troubleshooting and maintenance on network and server equipment related to user requests and incidents
• Provide assistance to conference, meeting and exercise coordinators by documenting conference, meeting and exercise C4 Systems IT support requirements
• Provide assistance to the O&M VTC Team with VTC scheduling and setup in conference rooms
• Provided network troubleshooting for LAN and wireless systems
• Provide support to Information Assurance, including initial response and triage to Classified Messaging Incidents
• Removed old user emails in Exchange 2010
• Responded promptly to calls, emails or walk ins of VIP staff
• Train personnel on NIPR & SIPR imaging standers
• Troubleshoot desktop, laptop, printer, scanner, BB’s, peripheral, network, hardware and software issues
• Under direction of appropriate government shared folder owners, create and modify folder access permissions of shared folders
• Updated, create, and closed repair tickets with remedy

Confidential

Desktop support & information Assurance Officer

Responsibilities:

• Active Directory DRA system Customer support: Accept, enter, modify and delete customer accounts on various computer systems. create home drives and H drives accounts
• Add/Delete Microsoft desktop and laptop machines and move to correct OU using Air Force DRA systems active Directory
• Add users to Distribution Lists in Exchange 2010
• Add users to Provision or Deprovision request list
• Built and installed new computer equipment with Firm-standard software and peripherals
• Created and maintained technical documentation and participated in technology projects
• Customer data file backup’s and transfers
• Complete all service requests associated with Remedy and Heat ticket services.
• Complete, terminate, elevate and reassigned service request to the next security level if needed. Example: 502sec, 802sec, Communication focal point, Information Assurance team, AHLTA- team, CHCS- team, Tel & fax service, Enterprise Service Desk, (ESD) Medical Enterprise Service Desk (MSD), Wilford Hall ambulatory service, and Books Army Medical center services.
• Communicated with vendors when needed
• Determine proper configuration of hard ware Example: Hard drives, memory, printer formatter boards, printer gears Printer rolls, printer drums, printer fusers, printer toner cartridges
• Determine proper configuration of software application. Example: Windows 7, XP, Windows Server 2000, Microsoft office 2007, 2010, 2011, MS Outlook, MS office communicator AHLTA, Dragon, As You Type, Essentric, citrix, CHCS, Dameware, third party software, Sophos encryption
• Diagnosed and resolved the latest computer viruses and Trojans, installed antivirus software and ran diagnostics to locate and clean up infections
• Endpoint Security solutions (McAfee) (Norton)
• Imaged NIPR desktops using SCCM for computer deployment
• Installed and updated software applications
• Install and troubleshoot CISCO VPN configuration
• Installed local and network printers for new and existing users
• Hard drive NIPR degaussing and destruction deposition compliances
• Migrate user email accounts to new email server address Exchange 2010
• Mirrored user accounts in Exchange 2010
• Provided network troubleshooting for LAN and wireless systems
• Performed troubleshooting and repair services to all employees at client locations on or off base
• Set up new user email Accounts in Exchange 2010
• Removed user emails in Exchange 2010
• Respond to calls in rotation as needed
• Respond to Email requests for assistance
• Respond promptly to calls, emails or walk ins of VIP staff
• Trained new techs on Service Desk and IT role function
• Troubleshoot fax machines
• Troubleshoot network communications
• Upgrade all computer memory
• Run Group policy commands
• VMware Virtual Infrastructure: Desk top software Application installation, support, testing, and troubleshooting
• Instruct customers on the proper way to fill out account requests and verify that all required information is on the request. Inform customers of current Information Assurance requirements and test site. Create and delete expired accounts from active directory system.
• Active Director Security processing service: CRL Smartcard authentication and disabling, security updates Common Access Card (CAC) blocking service, add &remove security groups, Organizations box, and distribution group
• Maintain technology and architecture information to support information Assurance professional in the process of validating and maintaining s and accreditation packages associated with mission critical system
• Document and report all information security incidents to Information Assurance personnel.

Confidential

Responsibilities:

• Active Directory add, delete and provide proper access to users
• Add Microsoft desktop machines to network and move to correct OU
• Built and installed new computer equipment with Firm-standard software and peripherals
• Created and maintained technical documentation and participated in technology projects
• Complete all service requests associated with Remedy
• Complete, terminate, elevate and reassigned service request to the next security level if needed.
• Customer data file backup’s transfers
• Diagnosed and resolved the latest computer viruses and Trojans, installed antivirus software and ran diagnostics to locate and clean up infections
• Equipment peripherals disposition
• Imaged desktops and laptops using SCCM for deployment to existing and new employees
• Inventory Management: Maintained inventory of all hardware and software
• Installed and updated software applications
• Installed local and network printers for new and existing users
• Hard drive degaussing and destruction deposition compliance
• Provided hardware and software support for KIOS stations
• Provided hardware and software support for all desktop computers, laptops, printers and other peripherals Example: printer formatter boards, printer gears, printer rollers, printer drums, printer fusers, printer toners cartridges and MAC cards
• Provided network troubleshooting for LAN and wireless systems
• Performed troubleshooting and repair services to all employees on base and off base or at client locations
• Responded to calls in rotation as needed
• Responded to Email requests for assistance
• Responded promptly to walk-ins
• Run group policy update command
• Set up, network, telephone and new computer equipment using the networking principals of Ethernet, IPX and TCP/IP, with Firm-standard softwarel in all conference rooms for Set up, tested and demonstrated A/V equipment and smart broad in conference rooms for sessions
• Testes components of faulty equipment in order to locate defects
• Supported data service center Example: firmware, server replacement, rack replacement
• Upgrade all computer memory to Firm-standard requirements
• Use Reg-edit H-key to enable or disable

Confidential

Help Desk Administrators Tier

Responsibilities:

• Active Directory DRA systems add, delete and provision proper access to users
• Analytical/technical troubleshooting skills in hardware and software
• Create, modify, move and assign mailboxes
• Create, modify, move, delete and restore distribution lists
• Coaches and provides standard operating procedures (SOP) and additional technical assistance
• Configure, install and update hardware and software for all workstations while creating a standard image utilizing imaging software
• Diagnose, identify, isolate and analyze problems utilizing historical database records
• Endpoint Security solutions (McAfee) (Norton)
• Experience adding software patches and vendor supplied service packs
• Experience/familiar with Active Directory
• Experience/familiar with Remedy trouble ticketing
• Experience installing software patch and vendor service packs
• Experience with Directory, Resource, Administration (DRA) a plus.
• Experience with Windows Server 2003, XP and MS Office /03/07/08, Vista
• Experience troubleshooting hardware, software and network connectivity issues
• Installation and configuration of third-party tools including antivirus software (NAV), backup and systems management software
• Install/troubleshoot VPN Service/problems.
• Provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone support
• Provide hardware and software application upgrades and enhancements to end-user
• Provide prompt and courteous customer service
• Provide user orientation on desktop hardware and software
• Microsoft Office/Windows XP/Vista Pro and win 7operating systems knowledge
• MS Exchange experience configurations
• Remotely diagnostics and troubleshooting client workstations workstations and laptops, configure user profiles and permissions
• Understand Desktop network topologies

Confidential

Business owner

Responsibilities:

• Marketing research analyzes and reports.
• Develop and implement a new Business
• Develop and maintain computer systems
• Developed procedures to simplify daily work activities and cost efficiency
• Develop and implement business communications with manufactures in Mexico, China, and Israel
• Vendor selection and contract negotiations
• Travel to Mexico City to establish a production run with manufactures
• Establish 2 production run with china manufactures
• Capital equipment acquisitions
• Web-page development and maintenance
• Management of inventory resources
• Customer service resolutions, inquiry and sale.
• Maintain OSHA requirements
• Whole-sales and retail sales
• National and International buying with emphases on exporting & importing
• Shipping and receiving

Confidential

Responsibilities:

• Develop and implement business communications with manufactures
• Developed procedures to simplify daily work activities and cost efficiency.
• Present recommendations to all levels of management.
• Provide tour presentations
• Support Staff hiring,, supervision, evaluations, and motivation.
• Support organizations’ policies securities and operational protocols
• Maintain OSHA requirements and educate team members.
• Support marketing Catalog, research, analyzes and reports.
• Vendor selection and contract negotiations
• Customer service resolutions, inquiry and sale.
• Coordinate daily activities with work team and Customer Service Center department
• Shipping and receiving
• Grow as you Go Program
• Information Technology
• Auditing resolutions
• Capital equipment and supplies acquisitions
• Excess outdated equipment and supplies disposition
• Inventory control, inventory label identifications and discrepancies resolutions
• Retain serviceable excess supplies
• Warranty validations and repair resolutions