Service Technician/Site Lead (Contractor) Resume Alabama - Hire IT People

PROFESSIONAL SUMMARY:

Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development.

TECHNICAL SKILLS:

SKILLS: Customer service expertLinux (Ubuntu) Fast learnerSkilled in TCP/IP and WAN Creative problem solverMS Windows proficient Exceptional communication skillsInnovative thinker Strong communication skillsInternet setup and repair

PROFESSIONAL EXPERIENCE:

Service Technician/Site Lead (Contractor)

Confidential - Alabama

Responsibilities:

Travel to various locations in Alabama performing server, network, pc and printer refresh and upgrades.
Perform Site Surveys
Primary functions include backing up servers, swapping out servers and networking equipment and verify functionality for continued business operation.
Supervised 8contractors, and acted as the first point of escalation for any problems on site.
Filed paperwork and organized computer-based information.

Field Technician (Contractor)

Confidential - Birmingham, AL

Responsibilities:

PC imaging utilizing Microsoft Deployment Toolkit
Virus and Encryption remediation
PC troubleshooting and hardware replacement
Printer and Shared Folder mapping for individual users.
Software troubleshooting to include VPN access, Microsoft Office Suite 2010 and 2016, AthenaNet WiseMD, and other software used within the hospital.
Outlook Archive repair
Ticket management, documentation utilizing Service Now
Maintain High level of rapport with all levels of staff from the president to the nurses and Physicians.

NSD/TMS Service Desk Specialist Tier 1 (Contractor)

Confidential - Birmingham, AL

Responsibilities:

Answer e-mails Voice mails, and phone calls to assist with problems related to VA TMS website, reset passwords and process domain transfers.
Log incidents and tickets using Service Desk Manager (SDM); provide basic to intermediate instruction for administrative functions.

NSD/TMS Service Desk Specialist Tier 1 (Contractor)

Confidential - Tuscaloosa, Al

Responsibilities:

Answer e-mails Voice mails, and phone calls to assist with problems related to VA TMS website, reset passwords and process domain transfers.
Log incidents and tickets using Service Desk Manager (SDM); provide basic to intermediate instruction for administrative functions.

GSE Mechanic/Supervisor

Confidential - Birmingham, AL

Responsibilities:

Service and maintain airline ground equipment.
Worked directly with all airline clients to achieve higher rapport.
Achieved increased revenue by drafting new service contracts.
Worked directly with management to implement needed changes in shop spending.

Computer Service Technician (Contractor)

Confidential - Charleston, S.C

Responsibilities:

Hardware troubleshooting and part replacement on PC\'s and Laptops.
Provide 100% customer satisfaction and service to all clients.
Implement exceptional time management skills.

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Service Technician/site Lead (contractor) Resume

AlabamA

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