SUMMARY:

• 18 years of Information Technology experience supporting global corporate networks, software and hardware support, troubleshooting and server and desktop administration.
• Timely Troubleshooting and Issue Resolution: Continuous monitoring systems, investigating problems and resolving quickly.
• Scheduled and Ad Hoc Maintenance: Complete scheduled maintenance and upgrades on time, minimize down time of servers and client computers.
• Root Cause Analysis: Report cause of outage and detail measures to eliminate recurring problems.
• Detailed Documentation: Maintain internal knowledgebase to reduce research time for common application or operating system problems.
• Experience in large and small environments: Worked in large external customer environments involving thousands of servers and in smaller environments with few servers

TECHNICAL SKILLS:

Server and Client Operating Systems: Microsoft Windows Server and Client operating systems including Windows Server 2000, 2003, 2008 and UNIX Operating System

Applications/Tools: Microsoft Active Directory, Microsoft Office Suite (Word, Excel, PowerPoint), SharePoint, Visio, Microsoft Project, Microsoft IIS, VPN Remote Desktop Protocol, Dell Remote Access Controller (DRAC), HP Systems Management, HP Integrated Lights - out and other remote management software, Microsoft Virtual PC, VMware, Microsoft System Center Configuration Manager (SCCM), Microsoft System Center Operations Manager (SCOM), Microsoft Operations Manager (MOM), Netcool network monitoring application, Remedy ticketing system, Norton Antivirus, McAfee Antivirus, Trend Micro antivirus, Dell OpenManagement, PowerShell.

PROFESSIONAL EXPERIENCE:

Confidential, Irving, Texas

Contractor - Windows Desktop Support

Responsibilities:

• Managed over 1000 servers from client companies, 300 of those virtual servers using VMWare
• Monitor and troubleshoot Active Directory, Group Policy, DNS, and TCP/IP networking using SCCM/SCOM
• Implement Operations related projects
• Proactive monitoring of the health and status of the production environment and network infrastructure including Windows servers, backup environment, network infrastructure, email environment, VMware environment, backup/restore resolution and remediation, and antivirus environment
• Support the decommissioning process of retiring Data Center equipment as well as the installation, commissioning and acceptance of new equipment
• Liaison working with the customer to identify and solve server problems and if needed, escalate the ticket to the next level
• Diagnosing hardware server issues, stopping and starting services, installing/re-installing software patches/utilities
• Utilize other programs and tools supported included VMware, Terminal Servers, Active Directory and Exchange

Confidential, Dallas, Texas

Contractor - Windows Systems Administrator

Responsibilities:

• First line server support responsible for monitoring servers for alerts, problems and issues in a 24/7/365 enterprise environment
• Managed over 1000 servers from client companies, over 500 of those virtual servers using VMWare
• Monitor and troubleshoot Active Directory, Group Policy, DNS, and TCP/IP networking using SCCM/SCOM
• Liaison working with the customer to identify and solve server problems and if needed, escalate the ticket to the next level
• Diagnosing Hardware Server issues, stopping and starting services, installing/re-installing software patches/utilities
• Manage hardware repairs with vendors
• Utilize other programs and tools supported included VMware, Terminal Servers, Active Directory and Exchange

Confidential, Frisco, Texas

Windows Systems Administrator

Responsibilities:

• Monitor, troubleshoot and administer Windows server problems
• Plan, implement and troubleshoot Active Directory
• Install, configure, and maintain Windows Server 2003/2008 and Windows XP/7 and peripherals
• Monitor and maintain inventory of hardware and software resources
• Configure desktop operating systems, email and software for users
• Setup access control and permissions for servers
• Setup and monitor VMWare host computers and child computers for the network

Confidential, Addison, Texas

Contractor - Backup Operator/Computer Operator/System Administrator

Responsibilities:

• Maintain 99% system uptime - monitoring and resolving network and application alerts, including start/stop services, reboots, troubleshooting applications and hardware break/fix
• Monitor progress of daily backups, stop/start or append failed backups, restore from backup, format tapes, eject tapes and care for storage, shipment and recall of tapes and configure backup server
• Maintain and resolve trouble tickets to track recurring problems for evaluation

Confidential, Plano Texas

Senior Computer Operator/Administrator

Responsibilities:

• Maintaining 99% uptime of ecommerce servers
• Monitor and resolve network and application alerts, involving start/stop services, reboots, and troubleshooting applications on client web servers
• Contact clients and engineers to resolve network problems causing outages
• Monitor daily and weekly maintenance and reboots on servers to assure network connectivity
• Deploy antivirus software definitions to client network desktops and servers
• Generate and deliver virus status reports to clients
• Investigate deployment problems, track progress and report resolution
• Write, test and implement antivirus solutions for new client business

Confidential

Computer Operator Associate

Responsibilities:

• Maintain, format, and catalog media for backup of servers for EDS internal users and clients
• Ship tapes to offsite facility and receive tapes for data recovery
• Deliver tapes to restore facility in timely manner to minimize client outage for disaster recovery
• Monitor, control, and setup Window 2000 computer for multiple users in accordance with EDS policy

Confidential

Telephone Technical Support

Responsibilities:

• Technical support of computer and network including Microsoft Windows 95/98, Windows NT 4.0, Windows 2000 and Windows XP
• Technical support for Microsoft Office Suite, VPN/RAS connectivity, and supported third party software for internal and external users
• Resolve over 95% for software problems