Help Desk Analyst Resume Profile Farmington, CT - Hire IT People

OBJECTIVE

Exploring opportunities to apply experience in systems analysis and technical support in a challenging environment where strong communication, troubleshooting, and performance optimizations skills can be effectively utilized. A committed professional, who is highly organized, adjusts well to all types of environments, learns new procedures quickly and troubleshoots and repairs computer systems accordingly.

EMPLOYMENT HISTORY

Level 2 Help Desk

OLES AND RESPONSIBILITIES

ECM/SharePoint Consultant

Troubleshot and assisted users with SharePoint page creation and modification using LANDesk Remote Control, and face-to-face meetings to collaborate with the user and create a solution for their needs
Utilized a product called InfoWise to build custom SharePoint solutions
Monitored the Capture Server for errors and took appropriate action to resolve issues
Utilized Knowledge Lake document capture and trained users on its usage
Created custom lists, forms, document library's and workflows
Site Builds using SharePoint 2010 Foundation, and numerous add-ons for SharePoint
Migration project for existing legacy Intranet to SharePoint 2010 Foundation
Developed training material for new and existing users to assist with the migration into the new product using Adobe Acrobat XI Standard

Windows 7 Upgrade Project Tech Lead

Windows 7 Refresh updated 3500 workstations to Windows 7.
Project leader, reported status to management, and led a team of 9 during PC Refresh, Branch Conversion, and Windows 7 Refresh project.
Tracked all hardware used during the refresh.
Used LANDesk to push applications and Operating Systems.
Used MDT Lite-Touch to push Operating Systems during LANDesk downtime.
Created batch scripts for application customized installations to allow them to work with Windows 7.
Trained staff on usage of USMT and the overall migration process.

Level 2 Help Desk

Application support/troubleshooting
Desktop technical support Toshiba Laptops and Dell Desktops
USMT 3.0 utilization for profile migration
Image and Application deployment utilizing PXE Boot and Configuration Manager
SCCM 2007
Server support/troubleshooting
HP Global ALC Printer support, in addition to Canon plotters, Printek Dot-Matrix Printers, and local Dell printers
Active Directory User and Computer administration and maintenance/NetIQ
Updated asset inventory inside Remedy ticketing system to reflect new and existing systems
Avaya telecom Install Move Add and Change support
Network wall jack installation/repair
SharePoint Technical Writing

Desktop Technician

Hardware diagnostics and repair.
Software install/repair and configuration.
Data migration for end-user support
Troubleshoot/resolve errors in Microsoft Office/Windows.
Managed web site creation and modification.
Setup NT user ID's and reset passwords
Remote installation of applications.
Proactively monitor the Ascension Health networks.
Troubleshoot/resolve MVS jobs when they abend.
Responsible for the Restart services on NT servers for HBOC Pathways.
Setup computer systems in patient rooms and configured software for staff to utilize locally in the room to eliminate the usage of computers on wheels.
Resolved a security flaw on several workstations without Antivirus software installed.
Took lead role in Blackberry Migration Project successfully migrating 68 blackberries to new BES server.
Setup NT user id's and reset passwords
Execute Data communications Disaster Recovery processes and procedures.
Monitor daily processing on the MVS mainframe and AS/400.
Troubleshoot and diagnose workstation technical issues.
Troubleshoot VPN errors, Client Application errors, Outlook errors, Web browser errors, and Citrix errors.
Assisted with the creation of a VPN Tunnel to allow user administration on a Microsoft WHIE project remotely.
Resolve first level phone calls from various Health Ministries and Ascension Health National office users.
Access Health System applications via Citrix web connection.
Reset user passwords in Novell/AD, TPX for mainframe, AS/400 and many other client applications.
Provide remote control PCs and troubleshoot login assistance, and resolve printer and application problems

Information Technology Specialist

Installed, operated and performed unit level maintenance on multi-functional/multi-user information processing systems, peripheral equipment, and associated devices in mobile and fixed facilities.
Performed analyst and information assurance functions.
Constructed, edited, and tested computer system programs.
Conducted data system studies and prepared documentation and specifications for proposals.
Operated and performed Preventive Maintenance Checks and Services PMCS on assigned vehicles and power generators.

Information Manager

Electronic Records Management
Computer Troubleshooting and Repair
Base Web Administrator and SharePoint Administrator
Mail Room
Obtained TS/SCI Clearance

We provide IT Staff Augmentation Services!

Help Desk Analyst Resume Profile

Farmington, CT

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship