Systems Support Technician/Maintenance Resume Getzville NY - Hire IT People

SUMMARY:

To apply 10 years of management, customer service, sales, and problem
Solving/troubleshooting toward a position with an established company interested in
Optimizing its technical productivity as well as my networking skills

TECHNICAL SKILLS:

Technology and Tools;: Experience with Windows 95, 98, 2000, XP, Vista. Familiar with shipping and receiving process Knowledge of Fedora and Linux graphic user interface and Linux systems administrator User familiar with Microsoft desktop operating systems Proficient with networking standards and protocols Working knowledge of WAN Technology and applications

PROFESSIONAL EXPERIENCE:

Systems Support Technician/Maintenance

Confidential, Getzville NY

Responsibilities:

Installing and configuring computer systems;
Monitoring and maintaining computer systems and networks; talking staff/clients through a series of actions, either face to face or over the telephone;
Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
Finding solutions to problems be it through creating a desktop shortcut or fixing a major fault on the operating system; replacing parts as required; providing support, including procedural, documentation; following diagrams and written instructions to repair a fault or set up a system; running network applications to support systems and users; supporting new applications; setting up new users; responding within agreed time limits to call - outs; working continuously on a task until completion prioritizing and managing several open cases at one time;
Rapidly establishing a good working relationship with other professionals testing and evaluating new technology; conducting electrical safety checks on computer equipment.

Assistant Manager

Confidential, Cheektowaga, NY

Responsibilities:

maintained and updated weekly inventory,
Responsible for alphanumerical data entry shipping, and receiving and nightly deposits coordinated and delegated various responsibilities to several employees worked closely with management on multiple store issues

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Systems Support Technician/maintenance Resume

Getzville, NY

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