Computer Technician Field Associate Resume New York, NY - Hire IT People

OBJECTIVE

To obtain a challenging position in the Information Technology Field that will Allow me to utilize my skills with a growing company.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Consultant/NOC

Responsibilities:

Working in the network operation center on the bridge for the field tech to call in for support and document all data
Creating tickets for many technical issue and escalating the ticket to the correct department
Investigating when having technical issue and report to upper management
Computer tech on wheels troubleshoot and repair hardware, software and network, break fix laptop and desktop remove virus and backup files
Configuring of TCP/IP and IP addressing, installing and upgrading multiply kinds of software

Confidential, New York, NY

Computer Technician Field Associate

Responsibilities:

Break fix, attending to customers location servicing all Dell desktop, laptop and Gateway computers replacing all hardware issue
Working together with Dell Tech Support to troubleshoot and resolve technical issues with great customer skills
Download all jobs through internet, call customer to set time arrival, using PDA to login all job description