Professional Summary: Over 22 years' experience as Software Quality Assurance Engineer and Tester. Working on various platforms and software languages. I have experience as a team lead and member. Very versed with software tools used for various software development life cycles and protocols.

Skills Summary,

• Years Experience, E Exposure Only Hardware PCs 8 , Cisco Routers 1 ,
• Operating Systems: Window 7 4 Windows 2000 4 , Windows XP 4 , Windows NT 5 , Novell 5.0 1 , IBM mainframe 30xx 5 , UNIX 5 , DOS 7 , LAN and Network Administration E , TCP/IP 1 , Linux 1 . TSO/ISPF 4 , LINUX 2 J2EE 4
• Browsers: IE6, IE7, IE8, Mozilla Fox
• Languages HTML 5 , Java 2 , DTHML 1 ,, XML 1 , FORTRAN E ,Shellscripting Cobol E , SQL scripting 3 , C E , ASP 2 , MS SQL Analyzer 3 , Design Tools: Winrunner 5 , Loadrunner 2 , Test Director 3 , QTP 2 , Rational Suite 2 , PeopleSoft HRMS 8.8 Personnel Management Modules Development Tools Frontpage 3 , Dreamweaver 2 , 1stpage 1 Office Tools Word 8 , Excel 6 , VISIO 4 , Microsoft Project 4 Databases Oracle 3 , Ingress 6.4 1 , MS-ACCESS 7 , DB2 3 Utilities Winzip 7 , clearcase 2 , Inconcert E , Cognos 1 , PL/SQL, MS-Server 2003 Networks LAN 2 , VAX/VMS 5 , GSM-MSC, UNIX Others: Toad, SQL , Remedy, Citrix, ..NET, Bugzilla, CVS, Clearquest

Professional Experience:

Confidential

Help Desk Analyst

• Application Summary: Provide support for Active Director accounts and UI interface issues for Oracle based Ellucian Banner applications. .
• Responsibility Summary: Provide real time help desk user support for all staff, faculty, and employees for 14 community and technical colleges. This duties include user security issues, account access updates and user interface problems.

Skills Used: MS Active Director, Oracle SQL, Ellucian IT Service .Manager, Sungard Higher Education System Administration Center Luminis Platform, Perceptis

Confidential

Sr.QA engineer

• Project Summary: Testing Web site using A/B test methods for various drug randomization assignments.
• Application Summary: Testing drug clinical trial software
• Responsibility Summary: Responsible for manual testing of web site that assigned dosages to random test subjects in clinical trials on Microsoft IE Browsers and IVR system. This was accordance with FDA QSR, ISO guidelines, including 21 CFR Part 11. Also involved with T/SQL manipulations. Clients included , Pfizer, Abbott Labs, GSK, Novartis, and Genentech etc

Skills Used: Windows XP, QTP, T/SQL, Star Team, Waterfall SDLC.

Confidential

Desk Top Support

• Application Summary: Refreshing and imaging of Capital One Bank desktop and laptop computers.
• Project Summary: The re-imaging of Capital One Bank computers from Novell to Windows XP.
• Responsibility Summary: Responsible for installing new application such as Thomson One, Bloomberg, Touch point, Microsoft Office, configuration of MS Outlook etc. after the computers are re-imaged from Novell to Windows XP. This also included replacing hardware peripherals as need.

Skills Used: Windows XP, SALT, Active Directory.

Confidential

Senior QA Engineer

• Application Summary: Client server and Internet user interface for pharmaceutical fee reimbursement Insurance claim services. Project Summary: Manual and automated testing the client server and web interface application in an Agile/Scrum environment used by Benefit Investigators and Benefit Verifiers for reimbursement-related issues for pharmaceutical companies, medical device manufacturers, biotechnology firms, and payers.
• Responsibility Summary: Responsible for writing test plans and executing manual black tests client/server and web interface and grey box tests SQL queries and DML scripting and data migration. This involved Web Application Server web portal for users outside of Lash group and Client/Server environment. This involved installation of new releases and assemblies for customized interfaces along with updates of the data dictionary. This also involved automated fax and documentation receptions and transmissions as well as API testing and all web browser types for RxClaims adjudication and PBM Pharmacy Benefits Management . Also to test validation of data integration between the web and client/server interfaces. Tested client and internal user functional test requirement and business rules with a focus on Business Objects and Service Oriented Application. These interfaces included tabulated UI's such as patient info, MD, Insurance, finance and prescription distribution. Lash Groups clients included, Pfizer, Abbott Labs, GSK, Novartis, and Genentech .etc. Also participated in post mortem session with UAT managers.

Skills Used: Windows XP, Microsoft SQL Server Query Analyzer, .NET, VB, Star Team, MS Visual Studio, QTP and SOAP UI, Agile/Scrum SLDC

Confidential

Senior QA Engineer

• Application Summary: Client server Internet interface and mobile segments for chronic disease management.
• Project Summary: Manual testing the interface application used by Enrollment Specialist, Health Educators, Clinical Nurse Consultants LifeMasters Application at LifeMasters, Inc Call Centers, Decision Support Applications for Visiting Clinical Nurse Consultants web interface and the LifeMasters Online web access for actual patient participants.
• Responsibility Summary: Responsible for writing test plans and executing manual black tests client/server and web interface and white box tests SQL queries and DML scripting, SOA functionality in a Agile/Scrumm SDLC. .NET, JAVA Perl and C platforms were tested. This involved the ability of the users of the applications to create, update and/or review patient's health history, miscellaneous medical fast facts, medical conditions / contacts / consents, medications used, allergies and sensitivities, hospital stays emergency room and physician office visits. Also to test validation of data integration between the web and client/server interfaces. In addition the ability to review or record lab test results and vital signs. As well as patient training, medication equipment and literature order processing. Plus critical alert levels for each patient and medical coding. I also tested user permission levels to access the different interfaces. QTP used as regression automated test tool and Quality Center as a test management and requirements tool. Also acted as a UAT liaison. Clients such as Blue Cross, Aetna, HCA, MediCal, Medicaid etc

Skills Used: Windows XP, Microsoft SQL Server Query Analyzer , .NET, Mercury Quality Center, Bugzilla ,QTP, winrunner, SOAP UI, XML Agile/Srum SDLC

Confidential

Senior QA Engineer Lead.

• Application Summary: Back Office Interface for ERG's Transit Customer Service Department.
• Project Summary: Test the interface application used by customer service representatives who interface with automated fare collection POS system for multiple public transit system in the San Francisco Bay area.
• Responsibility Summary: Responsible for executing existing black and white box test plans for the back office interface application that initialize, issued fare fees to automatic fee collection smartcards of various ERG Transit clients/transit operators products and services. This included testing fare reconciliation between different transit agencies financial institutions when an automatic fare smartcard have more than one agency's product issued to it. Also included automated fund reload to fare users cards as well as cancellation of AFC's when cards are lost or stolen. In additional perform batch testing of financial/ecommerce reconciliation EFT testing, between commuters and transit agencies financial institutions pay gate portal. Also participated in test lab setup and download of firmware to the different devices customers would use to submit fares, ie CID's devices, Add Fare Machines .etc.
• The primary environments were .NET, Windows XP and Unix and mobile testing. In additional provided technical and training support to the Customer Service department and working with the offshore departments, which was QA in Bangalore, India and the Developers in Perth, Australia to coordinate test efforts. Project consisted of 70 manual 30 automated. Quick Test Professional was used at the automated testing tool and Test Director and Quality Center as a test management tool. Clients were Bay Area Rapid Transit, AC Transit, Golden Gate Bus, Golden Gate Ferry, CalTrain, Valley Transit Authority, Amtrak ..etc

Skills Used: Unix Scripting, Shellscript, SQL plus, Windows XP, TOAD, .NET, smartcard, Test Director Quality Center , clearquest , QTP, JIRA, batch job testing and Mobile testing.

Confidential

Senior QA Engineer/Test Lead

• Responsibility Summary: Responsible as a team lead of 12 testers, for evaluation of functional requirements, creation and implementation of test cases both manual and automated testing against the PeopleSoft HRMS website application for naval personnel management and organizational coding. This included functional, unit and regression testing using RUP methodology. In addition ensure that all 12 junior Engineers test cases were mapped with functional requirements within the test management and executed correctly. This project life cycle involved transitioning from an IBM mainframe environment into a web base Data Warehouse web platform and Business Objects and Data Mapping.

Skills Used: PeopleSoft HRMS, SQL plus, DML Scripting, Oracle RDBMS , Rational Test manager, Rational Robot, Ration ClearQuest, Rational RequisitePro, J2EE, TOAD

Confidential

Senior Technical Support/QA Engineer

• Project Summary: Receive inbound calls from Dell PC purchasers with questions or concerns about the Operation System Windows XP, .NET or Hardware issues. Troubleshoot and advise customers to facilitate a timely solution. If necessary dispatch onsite maintenance.
• Application Summary: Technical support call-center for customers who have purchased Dell PC's within the last 30 days.
• Responsibility Summary: Senior team member responsible for handling inbound calls providing customers with technical support in areas such as hardware and software issues. Providing customers with technical expertise while delivering the highest level of customer service and mentoring junior team member, while attending school to achieve certification as a MCSE. Additional responsibility was Performance testing of the online CBT website using winrunner 7.0, embedded SQL queries. MS Access and on a windows XP environment. In addition performed load testing using Loadrunner.

Skills Used: Windows XP, Win runner, Test Director, UNIX, MS Project, MS Access, SQL queries

Confidential

Senior Tester

• Application Summary: Initiate various call processing scenarios for North America and European wireless call processing protocols. Project Summary: Evaluated functional requirements, wrote, coded and executed test cases for Wireless GSM platform. This platform consisted of UNIX Solaris interface with Nortel GSM-MSC switches, BSC and mobile equipment. Testing was done in accordance with GSM 3rd Generation specifications. Testing included verification of SS7 OSI layered protocol messaging and OSI perusing tables and logs in the MSC switch. Test Cases were written and compiled using C templates.
• Responsibility Summary: Responsible for the testing GSM wireless call processing utilizing requirement document to develop and execute test plan, test cases and scenarios using Oracle database utilities to simulate actual wireless calls between handheld devices with CDMA technology cell phone, PDA, Laptops , the BSC Base Station Controller and the Nortels GMS-MSC Global System for Mobile Communications GSM -Mobile Switching Center . Test call scenarios were designed using C templates in a UNIX Solaris Operation System and sent to a BSC for incoming and outgoing calls. Debug reports and tracking used Oracle DBMS and MS Project.

Skills Used: UNIX Solaris, C templates, Oracle, Nortel MSC switches, CDMA, GSM call processing, MS project.

Confidential

Team Lead/Senior tester

• Application Summary: This application provided online emergency and routine telecommunication maintenance workforce deployment. Project Summary: Implementation of a real-time application to initiate routine or emergency maintenance deployment to field service engineers by integration of a trouble reporting application that uses primary key data from a RDBMS system via a UNIX/AS400 hybrid platform and specific information gather via a bi-directional intranet internet end user interface. Responsibility Summary: Managed the creation and execution of black box and white
• box functional, integration, regression, performance, user acceptance tests and release test management for manual and automated modes. Utilizing AUTOTESTER and WINNRUNNER, Loadrunner, and Clearcase and supervised 4 junior engineers. Tested the implementation of Williams Communications Group Work Force Management AS400 mainframe JAVA based web application and work request laptop download TCP/IP protocol platform, which consisted of Remedy trouble ticket/work request application, Inconcert and Oracle database applications and intranet and VB interface. OS system tested was UNIX Solaris, and Weblogic. Exceeded expectations by completing 3 releases in a time schedule designed for implementation of 2 releases.

Skills Used: Java, Windows NT, Sun Solaris, Oracle 8, HTML 3.2, Apache Web Server, WebLogic, Cognos, Remedy, Winrunner, Loadrunner, Test Director.