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It Administrator Resume Profile

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Allentown, PA

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Computer Support Specialist

Problem solving, knowledgeable, and solutions - oriented IT Specialist with extensive experience installing, maintaining, configuring, and troubleshooting PC hardware, software and network. IT professional able to accurately assess wide range of user problems and rapidly resolve issues. Strong communicator who works effectively with technical and non-technical team members and consistently demonstrates a helpful attitude.

Key skills:

  • Desktops new Installation, Upgrades Refurbish Laptops Help desk support Trouble tickets User support Remote users Hardware issues Software issues
  • User Setup Password resets Network troubleshoot Network printer
  • Smart Phones Corporate Mail configuration SymantecBackup Unitrends Backup
  • VMware Windows Server 2008-2012 Exchange Server 2013 Citrix XenClient

Professional Experience

Confidential

IT Administrator

  • Help desk User Setup Network Troubleshoot - Network printer - Hardware issues Software issues
  • Windows Server 2012, Microsoft Exchange 2013, SQL Server 2012, Crystal Reports
  • Microsoft Dynamics 2013 and WennSoft Signature 2013 VMware 5.0 Virtual SO Unitrends Backup System

Confidential

Staffing services firm with 8 branches located across NJ, PA, MA, and AL as well as national affiliate, Mountain Ltd. acquired by System One in 2013. Reported directly to Vice President of Systems Support and/or IT Manager

Senior IT Helpdesk Technician

Key achievements:

  • Consistently met or exceeded expectations in all performance reviews earned reputation for resolving user issues as quickly as possible and going above and beyond to enable staff to work uninterrupted.
  • Increased personal number of work orders completed per year from 880 to 1.3K between 2009 and 2013, more than double the productivity of 2 fellow technicians.
  • Named Employee of the Year in 2002 in recognition of corporate support and excellence in improving PC performance.
  • Minimized the cost of printer's maintenance. no third party

Technical Portfolio

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 8, Windows server 2008 - 2012

Software: MS Office 2003, 2007, 2010, 2013, MS Dynamics, BMC Track-It, Prove It, OnBase, Empact, Crystal Reports, Citrix, DameWare Mini Remote Control, GoToAssist, Symantec Backup Exec 2010 2012, Unitrends, VMware vSphere Client.

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