Desktop Support Specialist Resume Profile, NY - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Specialist

Accomplishments:

Provided technical support to all end-users.
Assisted in the daily setup of all Dell 745 desktop and Latitude laptops with docking station for about 200 attorneys and legal secretaries. Assisted in the technical, planning and implementation for testing all network connectivity for new offices. Setup, Installed and tested several HP printers at new offices.

Confidential

Desktop Support Specialist

Accomplishments:

Assisted with supporting Asia, Europe for remote support to end users within Forbes.
Setup 2000/XP images and upgrades on all Dell 520/620 desktops and D410/610 laptops.
Palm Pilots and Blackberry 7290, 7250, 371E wireless devices.
Managed to support all Forbes users in two building from account executives to managing directors for
Managed to assist with 1st and 2nd level problem.
Determination and resolution for various departments and overseas for all Macintosh G3,G5 systems OS X10.5

Confidential

Desktop Support Specialist

Accomplishments:

Assisted and managed to setup several Macintosh G3, G5 and Powerbook computers as a troubleshooter.
desktop computers throughout all departments within Forbes.
Assisted with the deployment of all 2000/XP based Images with SMS onto Dell 520/620 and D420/610 Laptop and
employees within Scholastic ranging from executives to managing directors.
Managed and coordinated with the desktop support group to provide 1st and 2nd level support for all
Performed all hardware and software upgrades, Cisco VPN client software.