SCCM Admin Resume profile Cumberland, PA - Hire IT People

Professional Profile

Eight years of IT work in the work place and volunteer work, consisting of System Administration for servers , Desktop support, IT Team lead, Project management, customer service, and providing training.
Army veteran, was Honorably Medical Discharged at end of service.
Work independently or with a team, proven to function in high pressure situations to functionally collaborate effectively with management, local colleagues, and the end-user customer.
Determined, dedicated, and motivated to make a difference. Excellent, professional interpersonal skills, team building, and customer care. Strong troubleshooting and problem solving skills.
Achieved awards in the work place, school, and military for great performance.

Relevant Experience

Confidential

SCCM Admin

KEY ACCOMPLISHMENTS

Created and developed a plan of action to better maintain and monitor our servers so that I can provide the best service and care for our equipment, benefitting the servers, my team, and the customer.
Created better customer relations and service to the customers we support I have become a primary point of contact between customers and the SCCM support team.
I was accepted for this position with no prior SCCM experience due to my background with server administration. I was selected for the position with not only that, but my determination and dedication to learn, operate, and manage SCCM systems. The majority of my skills has been self-taught and has proved me to be a functional and capable SCCM Administrator. I continue to adapt to and overcome obstacles to become even that much more efficient at what I do to make me better, and too greatly support the customer and organization in a greater capacity.
This was yet another promotion both in position and salary within the same department.

Confidential

Team Lead/IT Specialist

KEY ACCOMPLISHMENTS

I had the opportunity to create a whole new Desktop Support team. The team had undergone changes it which new personnel now made up the team. I interviewed and selected the individuals to be on the team.
I created a new system to help get new employees acclimated to the team, the position, and provided resources to help give them a good start and get them working.
I helped design a system for managing assets under my teams responsibility and provided a secure and effective means for maintaining our inventory in an orderly manner.
I was promoted to this position with a salary increase, hand selected due to my work ethic, dedication, and ability to perform a great job for my superiors and department.

Confidential

IT Specialist

KEY ACCOMPLISHMENTS

Due to good work ethics and results I was entrusted with big projects for the team and was able to prove better handling, tracking, and use of assets as my project supported not only J6NIE but influenced and supported the distribution of the assets across 26 DLA sites.
I created a new system to better track, document, and control assets in my teams stock by creating a database to track assets via a custom tagging process for our team's assets.
I was able to prove myself through my work and customer service that later opened up opportunities for other teams and positions. I later chose to advance with the Team Lead role and later to serve as a SCCM Admin.

Confidential

Systems Administrator

KEY ACCOMPLISHMENTS

Worked as a sub-contractor for a temporary position and proved myself on that contract to join the General Dynamics Active Directory mission and become a core member of this team.
I created and designed a database for monitoring and tracking key information for every domain controller for my team who operated a section of the Active directory team. It documented key and in some cases vital information, it also acted as a support guide for accessing vendor services. Once proved successful, my manger distributed it to the entire Active Directory team for all teams to utilize this database. A Salary raise soon followed this event due to going beyond my duties to help provide the team with an effective tool to make a positive difference in troubleshooting, tracking, and maintaining our server environment.

Technical Skills

Windows 2000, XP, Vista, 7, Server 2003, Server 2008
SCCM 2007, Microsoft office suite, Active Directory, some Citrix, Remedy ticket system
Network troubleshooting, installation, maintainence
Computer hardware installation, maintenance, and upgrading
Managing HP and Dell Servers. Use of ilo and DRAC interfaces with servers