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Desktop/server Support Resume Profile

Little Rock, AR

Network and Server Skills

  • Windows Server 2012, 2008 and 2003 R2, Standard and Enterprise Edition fulfilling roles as primary
  • Administrator, backup administrator, primary domain controller administrator 11 years
  • Windows Deployment Services 1 year
  • SpiceWorks Administrator Inventory Control and Helpdesk Ticketing 2 years
  • Administrator for DNS and DHCP 11 Years
  • Microsoft SQL Server 2000 administration 3 years
  • Managing Active Directory 11 years
  • Installation, upgrading, troubleshooting server network operating systems 12 years
  • Installation, upgrading and troubleshooting applications running on servers 10 years
  • Customer service and training for users 20 years
  • SMS and WSUS skills 8 years
  • Exchange server administrator 7 years
  • Currently learning VMWare and Hyper-V for Server and desktop Virtualization
  • Currently Learning Cisco Software for CCNA, CCNP and VOIP
  • Installation of Network from Ground Zero to Fully functional environment 10 years

Desktop/Client Skills

  • Office XP Professional
  • Office XP Standard
  • Office 2007
  • Office 2010
  • Office 2013 and Office 365
  • Windows Vista
  • Windows XP Professional
  • Windows 7
  • Power Point 2007 Certified
  • Years of experience is from date of release to present

Work experience


Desktop/Server Support

  • Image configuration using Windows Deployment Server
  • Windows 7 Rollout via PXE Boot and Configuration.
  • Printer Support and Repair
  • Server Management
  • SpiceWorks Administrator for Help Desk Ticketing and Inventory Control


Level 2 Desktop Support

  • Desktop support of all PCs Printers over entire plant
  • RF Psion Scan Gun Configuration
  • Printer Install and configure.
  • Backup Rotation and configuration of Jobs
  • Windows 7 Rollout on 375 Machines
  • Imaging of PCs to Windows XP
  • Installation of software and other hardware for laptops and desktops


Hardware Tech

  • Disassemble and Reassemble of PC Equipment.
  • Move of PC equipment from old building to new.
  • Printer Moves and IP addressing.


Senior Micro Services Analyst II

  • Used Active Directory to create, manage and delete user accounts, user groups and other active directory objects
  • Used Active Directory to manage database access, email access, and other application or domain access
  • Participated in planning, installation and upgrading for enterprise wide document management system, Document Sciences
  • Provide trouble-shooting for applications residing on corporate servers to application owners at corporate/regional offices from passwords to serious application issues


Regional Desktop Support

  • Maintain and support all Computer, Printer, and Copier in 4 Dealerships
  • Headed up Project for Closing 2 Dealerships and opening 1 for all computer equipment
  • Managed cleanup process of computer equipment in Warehouse and Scheduled Recyclers to pickup equipment
  • Support approximately 200 users within 4 branch offices in Central Arkansas
  • Full Administrative and Troubleshooting Support of Avaya Phone system
  • Tracing phone wires and moving phones as needed when users move offices
  • Weekly Reporting of Daily projects
  • Updating and closing of Tickets on Help Desk Ticketing System
  • Requesting equipment though the Ticket System and obtaining necessary approvals from upper management.


Remote monitored and IT Support.

  • Designed and Installed Network/Servers for AD, Email
  • Patch Management on Servers and workstations


Help Desk Lead Technician

  • Managing around 250 Users across the US, Mostly Laptops on a Windows 2003 Domain
  • Dial Up, WAN and LAN Configuration
  • Installation of Windows 2003 Servers
  • Purchasing of all Information Technology equipment for the corporation
  • Symantec Antivirus configuration and deployment
  • Symantec Ghost Installation and deployment
  • Responsible for all IT inventory and Software Licensing

Little Rock, AR

Help Desk Technician

  • Installed Desktop PCs
  • Installed Windows 2003 Active Directory Server
  • Setup Remote Used Car Sales
  • Support of Phone systems and All Desktop system

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