IT Helpdesk Manager Resume profile Greenville, SC - Hire IT People

Objective

To obtain a full time IT position that will allow me to utilize my knowledge and experience to benefit the company, staff and clients.

Profile

I am a result driven Technical Support/IT Analyst, with experience in various levels support. I am comfortable operating in a wide range of platforms and environments. I have excellent communication skills able to explain complex processes in easy to terms for end users in a professional manner. An innovative, quality focused professional with proven results from his ability to identify, analyze and solve problems while meeting corporate objectives.

Professional Experience:

Confidential

IT Support Lead

Supervise a Desktop Support team of 4 onsite and 4 overseas
Provide coaching to staff to increase the overall production of the team
Work directly with company stake holders to maximize company availability
Assist with daily tasks of the Desktop technicians. Manage PXE Server SCCM
Works directly with auditors SOX and HIPPA
Manage Cisco ASA and VPN access. Install and manage VMware Virtual Systems
Provide wireless device support android, iOS and blackberry
Hardware purchase, install and maintenance
Develop budget and operating cost information for the Desktop support team.
Production support Test and implement new technology
Inventory control/Asset management
Participates in on call rotation for after-hours support

Confidential

IT Helpdesk Manager

Supervise technical service team 3 team members
Provide Level III end user support to tellers, support personnel executives of the bank
Including but not limited to VPN access, mobile device support, application support
Administrator of Security Server and Helpdesk Ticket tracking system
Perform server back up
Develop strategic plans
Ensure timely and effective resolution of issues - Monitor staff communications
Schedule staff to provide technical support coverage for company operating hours
Purchase and track needed supplies including equipment, hardware and software

Confidential

Network Administrator II/IT Systems Tech- Contractor

Physical network technician/engineer
Data center support tech
Administrator of Active Directory, SQL, and Exchange server accounts
Mitel phone system administrator
End-client image standardization
End user support
Support role for time critical production systems Matrix Automation and Insequence
PHP based SQL reporting development for LANDesk, production systems, and asset
management
Wireless barcode scanning system support
AS400 Support

Confidential

Global Network Administrator

Avaya and Audix phone system support
Lead team to transition and provide support for MobileXpress remote access system
Data center support
Install and configure switches and routers
Strategically placed, configured and maintained wireless access points
Traveled nationwide providing training to end users for remote access

Global Service Desk Team Leader/End User Support Tech

Confidential

Active Directory administration
LANDesk support
Motivated team to meet department goals and KPI's
Project management coordinator for IT rollouts ex. transition from a Mainframe system to SAP and upgrade to Win MS XP
Blackberry and wireless device support
Provided team coaching
Developed metrics to track team performance and effectiveness
SAP, BW and Mainframe system support
Provided Lotus Notes administration
Installed PC/MAC hardware and software Monitored and Tracked Licensing

Confidential

Helpdesk Level III

Provided problem analysis and resolution to end users
Install and support routers and switches corporate and personal.
Installed and supported PC hardware and software
Set up and maintain video conferencing equipment
Provided support to DMS Document Management System

Confidential

Incident Management Supervisor

Supervised a team of 15-20 employees some onsite, some remotely using an ITIL driven format
Supported computer hard/software issues
Completed departmental purchasing to ensure effective team operation
Addressed telecom outages for multiple locations
SQL Server support and administration including back-up
pulled crystal reports for daily business meetings

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It Helpdesk Manager Resume Profile

Greenville, SC

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