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Consultant Resume Profile

New York, NY

Summary

To obtain a challenging position utilizing my education and experience, with the opportunity for professional growth.

Technical Summary

  • MCSA- Microsoft Certified Solutions Associates Windows Server 2012 MCP- Microsoft Certified Professional MCSE - Microsoft Certified Solutions Expert SCCM 2012
  • MCSE - Microsoft Certified Solutions Expert Exchange Server 2010, 2013
  • MCTS- Microsoft Certified Technology Specialist Windows 7 MCITP- Microsoft Certified IT Professional Windows Server 2008
  • VCAC- VMware Certified Associate Cloud
  • VCAD- VMware Certified Associate Data Center Virtualization
  • Dell Americas Desktop Proficiency Certification
  • Dell Americas Laptop Proficiency Certification
  • Dell Americas Power Connect Proficiency Certification

Operating systems:

Microsoft Windows 8.1, 8, 7, VISTA, XP, 2000, NT 4.0, 98 and 95, Windows Server 2012, 2008, 2003, 2000, NT 4.0, MS Exchange Server 2013, 2010, 2003, 2000 and 5.5, Red Hat Linux 5.3, 6, Ubuntu LINUX 12.4, 12.10, Microsoft Lync 2010, Citrix XenApp and XenDesktop.

Application software:

Microsoft Office Suite, IE, Firefox, Safari, Adobe Pro 8, 9, 10, 11, CS3, Office Tracker, Citrix XenApp, File Maker Pro, Logician, All Type, Sas, Matlab, Stata, Spss, Pacs, IMPAX, Synapse, Rumba, CareWare, IDX, Angel, Centricity GE IDX Web, Web EMR, SCM, Symantec Ghost Solutions, Symantec Antivirus 10, Symantec Endpoint 11, Sophos, Lync 2010, I-Tune, Skype, Credant Mobile Guardian Shield Encryption, McAfee Endpoint Encryption, Polycom Crestron Video Conferencing, WebEx, MDT 2010, SCOM, SCCM 2007, 2012 and Symantec Backup Exec.

Remote networking:

Microsoft Lync, Remote Desktop, LogMeIn, LANDesk, WebEx, GoToMyPc, Symantec PC Anywhere TeamViewer.

Video Conferencing: Polycom, Crestron, Skype, and Cisco Jabber.

Call Tracking Software:

Heat, Remedy, Spiceworks

Email clients:

Microsoft Outlook 2000-2013, Outlook Express 6, Novell GroupWise, Netscape, Thunderbird, Eudora, Mac mail, MS Entourage 04 08.

Virtualization:

VMware Fusion, Workstation, VMware ESXI, Parallel Desktop, Microsoft Hyper-V, Virtual Box.

Encryption: McAfee Endpoint Encryption, Credant Mobile Guardian Shield and BitLocker.

Experience

Confidential

Consultant

  • Provided II, and III level support for 50 plus Windows Servers
  • Worked with HP ProLiant, Dell, IBM servers and Blade servers
  • Setup, supported and troubleshoot VPN users who were unable to log in via Citrix
  • Installed and configuredTCP/IP, WINS, DNS, DHCP services on Windows Server 2008 R2 Domain.
  • Migrated Windows Server 2003 to Windows Server 2008R2.
  • Migration of AD and Exchange Data using Migration tools ADMT/Quest
  • Installed and configured TCP/IP, WINS, DNS, DHCP services on Windows Server 2008 R2.
  • Installed and configured ViewFinity privileged management software via Group policy on Windows Server 2008.
  • Installed and configured Exchange Server 2010 on Windows Server 2008 R2.
  • Installed and configured Exchange Server 2013 on Windows Server 2012 R2 and migrated 1000 users from outlook 2010 to office 365.
  • Installed and configured DAG on Exchange Server 2010/2013.
  • Manage Support Exchange environment Outlook, OWA and ActiveSync.
  • Backup and Restore Exchange Data.
  • Installed and configured Hyper-V and VMWare VSphere 5.0.
  • Installed and configured Citrix XenApp 7.6 on Windows Server 2012 R2.
  • Performed AD troubleshooting and Exchange Administrative Task.
  • Coordination with application development teams for issue troubleshooting.
  • Utilized Microsoft Lync 2010 and remotely troubleshoot client's issue via Lync 2010.
  • Created Network Share drives and assigned rights and permission to users.
  • Creating, deploying, renewing and Import export of the SSL certificates.
  • Working with hardware team to add and replace the faulty peripherals, upgrading the firmware software.
  • Troubleshoot network connections, network printers, and application errors.
  • Set up Mobile Devices iPad, iPhone, and Surface, Android, Black Berry and Windows phones.
  • Use Intrusion Detection Protection IDS/IPS Systems to detect Malware Activities throughout the network.
  • Worked on disaster recovery plan DRP and wrote technical report.
  • Coordinated projects experience in managing and completing projects
  • Motivate and coordinate others within assigned projects.
  • Participate in special projects or assignments as needed.

Confidential

IT Support Technician

  • Managed 30 servers while providing level II and III support
  • Installed configured and troubleshoot IIS and Exchange Server 2003
  • Supported 500 plus users on Exchange Server 2003
  • Install and configured Windows 7, Vista and XP on Dell's and HP'sDesktops and Lenovo ThinkPadLaptops.
  • Migrated users from Win XP to Win 7 Enterprise by using USMT, hard link migration and windows easy transfer.
  • Setups, installed, configured and troubleshoot iPad, iPhone, Android, Black Berry, and Windows phones.
  • Troubleshoot logon issues for users on Windows Server 2008
  • Troubleshoot Certificate error on Exchange Server 2003 for Outlook Web Access.
  • Setup Password, Account Lockout and Audit Policies.
  • Created Network Share drives and assigned rights and permission to users.
  • Created user accounts and assigned rights and permission through Active Directory.

Confidential

IT Support Technician

  • Install and configure Windows 7, Vista and XP on Dell's and HP's Desktops and Laptops.
  • Migrated users from Win XP to Win 7 Enterprise by using USMT, hard link migration and windows easy transfer.
  • Troubleshoot computers hardware and software issues.
  • Installed, configured and troubleshoot WSUS.
  • Installed and configure SCCM 2007.
  • Break-Fix computer's hardware diagnose hardware and replace the equipment.
  • Installed, configured and troubleshoot IMPAX client on Win XP and Win 7.
  • Installed SCOM on Windows Server 2008 R2 to check health and performance information of computer systems.
  • Escalate complex issues to Level III technical support by using Heat Ticketing systems.
  • Ensure Windows security is downloaded daily for computer maintenance.
  • Work with external vendor support services and systems to resolve technical problems with desktop and laptop equipment and software.
  • Installed, Configured and Troubleshoot logon issue for Citrix XenApp.
  • Configured Mac mail with Microsoft Exchange Server and POP3 mail.
  • Setups, installed, configured and troubleshootiPad, iPhone, Android, Black Berry, and Windows phones.

Confidential

Consultant

  • Supported 50 servers while providing level II and III support
  • Installed and configured Domain controller on Windows 2003 server.
  • Installed and configuredTCP/IP, WINS, DNS, DHCPservices on Windows 2003 server.
  • Installed, configured and troubleshoot Exchange Server 2003 for 300 users
  • Break-Fix computer hardware.
  • Troubleshoot network connections, network printers, and application errors.
  • Responsible for all onsite repairs, upgrades and installations
  • Created Network Share drives and assigned rights and permissions to a group also Created and managed Active Directory Group.
  • Created user accounts and assigned rights and permission through Active Directory.

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