Help Desk Support Analyst Resume Profile, NJ - Hire IT People

OBJECTIVE

Customer service oriented professional looking to secure a position that will enable me to use my strong organizational, analytical, and customer services skills, as well as my ability to work cooperatively with my peers and end users to have the opportunity to become a valued team player that will work toward the company's goals and successes.

WORK EXPERIENCE

Help Desk Support Analyst

Confidential

CONTRIBUTIONS:

Help desk reception and triage
Provide analytical skills to test a wide variety of desktop software applications with multiple operating systems
Utilize remote access tools such as Remote Desktop, SCCM, SMS, Ultra VNC, and LogMeIn to resolve issues as appropriate
Experience in supporting Citrix Desktop with Safeword AD for in house and remote hosted users/offices
Make adjustments for new or existing users in Active Directory
Update and data entry for department databases/tools
Update Operational procedures and post on SharePoint
Monitor and troubleshoot interfaced systems
Lead, assign, and organize departmental projects
Maintain and purchase software licensing for the organization
Maintain and track maintenance support contracts and renewals with external vendors for the organization
Order, receive, and track office supplies for three department locations
Order, receive, and track IT equipment including, desktops, laptops, printers, scanners, phones and peripherals for the entire organization
Provide Basic Telcom support for in-house users
Manage users' accounts and passwords for multiple applications
Run system backups for core applications
Experience supporting Microsoft Office products such as Exchange, Access, PowerPoint, Word, Excel, Visio, Project, and OneNote 2003, 2007, and 2010 as well as MS OS XP and 2007
Support end-user issues in extended or after hours support as sole resource

Data Center Computer Operator

Confidential

CONTRIBUTIONS:

Secondary Help Desk reception and triage
Monitor and troubleshoot interfaced systems
Run system backups for core applications
Create, FTP, print, and distribute daily reports/files for the organization
Support end-user issues in extended or after hours support as sole resource

Receptionist

Confidential

CONTRIBUTIONS:

Reception and triage
Maintaining data entry for customer renewals, pending cancellations, final cancellations, and additions to insurance policies
Ordering office supplies

SKILL SETS

Windows XP and 7 Desktop Support	PC/Laptop Troubleshooting/repair/build
Citrix Desktop Support	Active Directory
Remote Access Tools SCCM, SMS, Remote Desktop, Ultra VNC, and LogMeIn	MS Office 2003-2010 Support Exchange, Word, Excel, Power Point, Access, OneNote, Visio, Project
Blackberry, Android, and iPhone Support	Safeword Administration for Citrix
Cerner Millennium Support EHR	Basic Network/wireless Support
Hardware/Software purchasing, receiving and tracking	Support Contracts- Purchase, renewal, and tracking
Telcom Support Avaya	Printer/Fax Support and repair including vendor facilitation
Quadramed Affinity Support HIS	Adobe Reader, Acrobat, Flash Player Support
Internet Explorer Support

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Help Desk Support Analyst Resume Profile

NJ

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