Objective

Information Technology professional seeking a position where my experience in diagnosing and resolving technical problems, in a multi-user environment, will contribute to exceeding organizational mission and objectives.

Professional Qualifications

• Proficient in analyzing, troubleshooting and resolving issue to a positive outcome.
• Ability to learn quickly in a tam environment or with minimal supervision.
• Bilingual: Fluent in French Creole.
• Project and analyze IT products and capacity to ensure client is above IT standard.
• Market research, surveys and procurement of IT related products both hardware and software.
• Experience in troubleshooting and maintaining desktop applications.
• Excellent communication and interpersonal skills.
• Exceptional written and verbal communication skills.
• Work effectively with clients, peers, management, military and government personnel and senior level government leaders.
• Exceptionally organized, accurate, strong analytic and presentation skills.
• Ability and desire to learn new technologies quickly.
• Have an understanding of information systems security network architecture general database concepts document management, hardware and software troubleshooting, electronic mail systems, such as Exchange/Lotus notes.

Summary of Qualifications

• Hardware/Software Knowledge:
• Windows based applications: MS 98-XP/MS Server 2003/Vista/Win 7 8 OS, Office 2003-07/2010/2013.
• BES, Citrix, Ghost and Radius Servers
• Microsoft Outlook Exchange e-mail client and Internet access
• Oracle
• SQL Database
• Lotus Notes
• Active Directory
• Blackberry Manager 7.1 / Blackberry At t/Cingular/Sprint/Verizon
• Safeword Premier Access/ ONE Enrollment FOB access
• Securedoc/Safenet Protectdrive
• ServiceNow Ticketing System
• UTT Universal Trouble Ticket
• Remedy Database
• Symantec Encryption/SEE tools
• Citrix Presentation
• Desktop Authority
• Enterprise Scritplogic
• Tumbleweed
• Netsign/ActivGold
• Active Directory
• Dameware Remote
• VZaccess Manager
• Microsoft windows imaging component
• IBM Access

Professional Experience

Confidential

Desktop Support Technician

• Organized and monitored the entire dell inventory within the onsite location
• Setup and managed all the computer equipment in the new facility setup and configured LAN.
• Running various imaging projects for different sections of the facility.
• Provided technical support for hospital staff on Providence hospital grounds/Campus.
• Entered Help Desk requests through ticketing system and assigned unresolved trouble tickets to appropriate group.
• Setup the entire newly remodeled emergency room with workstations and assisted in the project

Confidential

Desktop Support/ISSO

• Troubleshooting with numerous server platforms in a multi-layered server environment.
• Remote Desktop support for 3 locations in Maryland Curtis Bay and Virginia Alexandria Arlington .
• Assisting on implementing various SOPs' and allowed software changes.
• Ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Ensuring access for users to domain by implementing Fob's to domain users on TDY.
• Currently project managing for new classified SCIFs' within ABS.
• Managing BES in a Lotus Domino environment
• Insure SCIFs' follows NISP/DSS rules and guidelines.
• Planning and building of DSS approved classified images and laptop.
• View and manage JPAS system for modifications/upgrades on clearances.

Confidential

Remote Access Admin 3/System Admin

• Tier 2 and Tier 3 Remote/Local IT support for over 30,000 State Department help desk administrators and users locally and internationally
• Created, upgraded and monitored the BES, Citrix, ONE and Radius servers on the WASHDC domain
• Configured and managed the Bes and Exchange servers Managed filtering and BES intergration
• Provided Tier 3 support for BES administrators and users on the WASHDC domain
• Built farms and implementing server upgrades to G5's
• Created accounts via BES and activated Blackberry devices within BES and handheld device
• Monitored Web-based UTT/Remedy ticket system and assign tickets to administrators
• Assisted administrators with encryption of laptops troubleshooting Vista machines for encryption using Securedoc and Safenet Protect drive
• Interacted with numerous computer platforms in a multi-layered client server environment.
• Trained users and administrators in THIN/FAT client of Remedy

Confidential

Desktop Support Technician Onsite Contractor

• Created and installed mass imaging for many Laptops/Workstations and migrated data
• Recommended and performed upgrades on systems to ensure longevity.
• Assisted with the upgrading of BES software and managed it through an Exchange environment
• Unlocking, resetting and modifying user accounts as needed and requested.
• Entered Help Desk requests, track assets and close out request through Remedy.
• Resolving email, network access and password problems over the phone or remotely.
• Worked with procurement staff to purchase hardware and software.
• Assessed functional needs to determine specifications for purchases.
• Assisted in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
• Ordered computer and printer/copier supplies.

Confidential

Desktop Support Technician

• Head Desktop technician of project Produced and installed mass imaging and migrated data for project.
• Managed staff with the installation, configuration, and ongoing usability of laptops, tower desktops, peripheral equipment and software within established standards and guidelines.
• Complied with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Confidential

General Clerk IV - Onsite Contractor

• Handled filing of Security Sensitive Information SSI documents.
• Inputted various data from SSI documents into Microsoft word and Excel.
• Provided clerical and technical support for office staff.
• Reviewed and verify timesheets for law enforcement and administrative personnel.
• Entered routing slips and SSI documents into Data tracking system and timesheets into FPPS Database .
• Managed and updated equipment and supplies for office.
• Distributed important SSI documents and mail to special agents and administrative personnel.
• Carried out projects that are presented to me by administrative personnel.

Confidential

Security Screener

• Secured all airline passengers' baggages by inspecting for any dangerous and prohibited items.
• Scanned bags using state of the art x-ray technology and performed body inspection.
• Implemented airport anti-terrorism procedures and defenses.

Confidential

Administrative Assistant

• Updated company files and records.
• Created reports and presentations utilizing MS Excel and PowerPoint.
• Carried out various administrative and executive assistant tasks.
• Organized and implemented small computer projects for Technical Staff

Confidential

Computer Technician

• Assisted in the creation of Microsoft Certified Systems Engineer MCSE training courses for trainees.
• Worked as Instructor's Aid for complex computer courses.
• Organized and planned tri-weekly meetings to initiate communication between staff and trainees.
• Setup and managed all the computer equipment in the training facility setup and configured LAN.
• Provided technical support for company staff and students.
• Entered Help Desk requests through Remedy and assigned unresolved trouble tickets to appropriate group.
• Utilized HP OpenView to monitor network for outages.
• Supplied customer support for users local and worldwide.
• Ran administrative applications when needed.