Summary
Dynamic Computer Technician experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in-depth knowledge of advanced diagnostic techniques. I have 10 plus years of experience in Computer Repair, Installing, Upgrading and Troubleshooting.
Highlights
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Experience
Helpdesk Analyst
Confidential
- Resolved technical issues for clients over the phone.
Computer Repair Tech Field Associate
Confidential
- Resolved technical issues for clients in person. Installed motherboards, processors, RAM and graphics cards.
- Performed desktop and laptop repairs for Dell, IBM and Sony.
Fleet Bank Helpdesk
Confidential
Desktop Support
Confidential
Medicaid Management
Confidential
PC Installer
Confidential
Manpower Technical
Confidential
- Set up, tested and configured, desktops, laptops and printers.
Server Installer
Confidential
- Set up, tested and new servers for GMAC dealerships in the area. After settting up the new server, I contacted the GMAC helpdesk to verify connectivity to their network. Then had the clients login to the network for their connectivity check.
Confidential
Technology Helpdesk
- Level helpdesk. Triage . Received incoming calls from NYS Dept Of Labor and Health. These calls had tickets created and sent to the responsible group to resolve that issue.
