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Helpdesk Analyst Resume Profile

Albany, NY

Summary

Dynamic Computer Technician experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in-depth knowledge of advanced diagnostic techniques. I have 10 plus years of experience in Computer Repair, Installing, Upgrading and Troubleshooting.

Highlights

  • System checks and troubleshooting
  • Customer service-focused
  • Advanced troubleshooting
  • Virus and spyware removal
  • Computer diagnostics and repair
  • Hardware support and troubleshooting

Experience

Helpdesk Analyst

Confidential

  • Resolved technical issues for clients over the phone.

Computer Repair Tech Field Associate

Confidential

  • Resolved technical issues for clients in person. Installed motherboards, processors, RAM and graphics cards.
  • Performed desktop and laptop repairs for Dell, IBM and Sony.

Fleet Bank Helpdesk

Confidential

Desktop Support

Confidential

Medicaid Management

Confidential

PC Installer

Confidential

Manpower Technical

Confidential

  • Set up, tested and configured, desktops, laptops and printers.

Server Installer

Confidential

  • Set up, tested and new servers for GMAC dealerships in the area. After settting up the new server, I contacted the GMAC helpdesk to verify connectivity to their network. Then had the clients login to the network for their connectivity check.

Confidential

Technology Helpdesk

  • Level helpdesk. Triage . Received incoming calls from NYS Dept Of Labor and Health. These calls had tickets created and sent to the responsible group to resolve that issue.

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