Over 12 years of proven experience in helpdesk and systems administration in small to medium sized business information technology infrastructures. Specializing in desktop security and performance maintenance.
Professional Skillset
Tier 1 technical support
Exchange Server 2003 - 2008
Design and administer Active Directory
Microsoft System Center administration
SQL Server administration
Small group communication
Microsoft Sever administration 2000 2008
Windows desktop administration and helpdesk support.
DHCP,DNS management
Asset management
System performance monitoring and optimization
Network administration
Citrix Server administration
Help Desk Support
In the field break fix technician
Patch and security management
Workplace diversity
SharePoint administration
Black Berry enterprise server administration
Remote deployment and management
Data security procedure analysis
Data environment engineering by planning and collaborating in all aspects of system design
SIP Communications Management
Professional History:
Confidential
Helpdesk Analyst
Basic User Services Administration
User management
Password Unlock and reset
Virtual Desktop Management
VPN Installation and Troubleshooting
Mainframe AS400 Account management
Print Job Management
SIP / VOIP application management
Email Troubleshooting and user Management
SharePoint Services
Software and Desktop troubleshooting
Incident Resolution
Addresses and resolves basic incidents and requests logs all incidents and requests engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
Familiar with SDM12
Familiar with Current incarnation of Remedy Ticketing system
Other Duties
Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Hardware and software troubleshooting.
Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact.
Confidential
Systems Administrator.
Active Directory Administration
User management
Domain configuration
Domain security management
SMS / SCCM Administration
Utilize the push application Feature in SCCM to remotely install proprietary and COTS applications over the network.
Asset management and remote configuration
Junior SQL Server Administration
Troubleshooting As it pertained to SCCM / TMG / WSUS
Customized queries for SCCM
Junior Citrix Presentation Administrator
Client administration / troubleshooting
Remote client installation using SCCM / SMS
Application publishing / troubleshooting
High availability troubleshooting and administration
Active Directory integration
Access control configuration TMG/ ISA
Assignment : Upgrade from Microsoft SMS to Microsoft System Center Computer Management SCCM
Assignment : Manage and streamline the patch management system and Active Directory permissions to be more efficient
Assignment : Establish and create links to an external domain for future projects that required logical segregation
Assignment : install and configure the Microsoft Threat management Gateway
Professional History
Confidential
Windows Administrator.
Assignment : Maintain and administer messaging services for R L :
Assignment: Install and configure the Microsoft ISA 2006 gateway server for remote access and controlled network resource usage.
Assignment : Maintain and administer offsite and other Roberts Family business sites
Assignment : Manage and streamline the patch management system and Active Directory permissions to be more efficient
IMT Department.Technical Support for onsite and business partners.
Remote Microsoft Exchange messaging services
Email and calendaring services
Access and resources management
Smartphone services and troubleshooting
Confidential
Systems Administrator.
Maintain networked devices
Maintain Systems and peripheral devices for DHL Express in support of their Freight handling operation.
Support the network administration efforts for the Windows 2003 server network. Build servers for generalized I.T. tasks, troubleshoot errors, and administer user and computer account. Onsitesoftware installation, inventory management,Tier 1 desktop support, and hardware installation / maintenance.
Confidential
Systems Administrator.
Active Directory / Exchange administration
Desktop network security analysis and vulnerability management.
Desktop messaging and remote access administration
Confidential
Systems Administrator
Active Directory / exchange administration
Perimeter and internal network protection.
Antivirus protection
Desktop network security and asset protection.
Confidential
Sr. Systems Administrator
Maintain center wide enterprise network operations
Desktop network security and asset protection.
Meeting Maker and Microsoft Exchange administration
Center-wide antivirus protection utilizing ePolicy Orchestrator from McAfee:
Confidential
NT Systems Administrator, Jr.
Maintain local computer systems at learning center on campus
Privacy Policy
