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Windows Server Support Specialist Resume Profile

NY

OBJECTIVE

To achieve meaningful employment with a company within an IT infrastructure group, which will allow me to address and solve your company's technical needs, by applying my experience within the areas of system administration and accomplishing deadline driven projects.

TECHNOLOGY

  • Cisco Router 2500, 2600 and 2800 T1 Series
  • Cisco Catalyst Switch 2900 3700 Series
  • Switching Technologies Layer 2
  • Ethernet, FastEthernet, GigEthernet, DSL
  • DNS
  • DHCP
  • TCP/IP
  • WEP

OPERATING SYSTEMS:

  • Windows XP - Vista Business
  • Windows 2003 Enterprise mixed and native modes
  • Windows 2000 Enterprise mixed and native modes
  • Windows 2008

SOFTWARE:

  • Citrix Presentation Server
  • Microsoft Exchange 2000
  • Remote Desktop Protocol RDP
  • VMware
  • Symantec Ghost Solution Suite 2.0
  • MS Office 2000 / 2003
  • CiscoWorks
  • Symantec Antivirus
  • HP Openview

EMPLOYMENT HISTORY

Confidential

Contractor / Windows Server Support Specialist

  • Analyze and troubleshoot server operating system and hardware issues sent to a ticket queue. Resolve approximately 90 and escalate remaining along with suggestions on what to look at next based on research.
  • Assist second level support with various projects including: patching, physical to virtual moves, and new server quality assurance
  • Review and help in revisions of process documentation
  • Technologies: HP OpenView, Remedy, VMware, Microsoft server 2003-2012, HP Proliant servers, Microsoft WSUS, HP iLO 2 and 3, Active Directory, TCP/IP protocols

Confidential

IT Mulitmedia Engineer

  • Image and troubleshoot desktop PCs.
  • Light Active Directory and Exchange duties
  • Manage backup media rotation
  • Printer setup and support
  • Act as intermediary between IT and Events staff regarding technology and audio/visual solutions for various guest events.
  • Technologies: Microsoft server 2003-2008, Dell Poweredge servers, Backup Exec Backup Suit, TCP/IP protocols

Confidential

Contractor / PC Refresh

  • Evaluate the end users needs for a new desktop or laptop.
  • Set up and configure the new machine
  • Migrate applications and data
  • Provide initial support for new machines
  • Prepare old machines for recycling process.
  • Technologies: Windows XP and 7

Confidential

Contractor / Windows Server Support Associate / Co Team Leader

  • Analyze and troubleshoot server operating system and hardware issues sent to a ticket queue. Resolve approximately 90 and escalate remaining along with suggestions on what to look at next based on research.
  • Assist second level support with various projects including: patching, physical to virtual moves, and new server quality assurance
  • Review and help in revisions of process documentation
  • Train new members of the team on the process and procedures and provide continuing advisory role.
  • Technologies: HP Proliant servers, Microsoft Server 2003-2008, VMware, HP OpenView, OpenView Service Desk OVSD , Dell Remote Access Console DRAC , HP iLO 2,3, KVM, Active Directory, TCP/IP protocols

Confidential

Contractor /Desktop Support

  • Roll-out new desktop replacements. Document serial numbers. Transfer data and assist users with printer and drive mappings.
  • Build and test new desktops. Installing Operating systems and common applications.
  • Analyze and resolve end user issues regarding desktop hardware, applications and network connectivity.

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