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Help Desk Resume Profile




System Specialist

  • Spearheaded projects such as porting of numbers to secure efax solution.
  • Successfully restored Imaging utilizing Acronis In production environment.
  • Supported Windows Server 2010/2012 OS, in addition to Linux/Win XP/Win 7.
  • Deployed RSASecureID on an enterprise scale and remote access
  • Experience with maintaining virtual environments VMware/hyper-v .
  • Received hands on experience with Blackberry Server BES .
  • Developed strong customer service skills, and communication skills.
  • Support and maintain user account information, such as OU's, security groups, etc.
  • Successfully spearheaded tasks that required data recover on Mac OSX/Linux
  • Researched and stayed abreast of latest technologies such as Microsoft Lync.
  • Successfully used Wireshark to monitor and report VOIP traffic.
  • Experience with Dell PowerEdge R720
  • vSphere 5.1, Active directory Group Policy implementation, DNS/DHCP management.


Help Desk

  • Diverse training with a slew of programs, supporting thousands of clients.
  • Provide phone and hands on support- logged calls on Lotus Notes
  • Participated in the implementation of the new Adobe Connect program.
  • Underwent training involving Adobe Photoshop, among other programs.
  • Educated on how to protect consumer privacy through protocol training.


Desktop Support

  • Opportunity to work and support thousands of users/clients
  • Liaison with Senior Systems Admin staff, and worked Helpdesk Analyst I,II
  • Responsibilities ranged from partitioning to mirroring hard drives
  • Troubleshot successfully LAN/WAN complications.
  • Coordinated with team on successful customer service diagnostic solutions
  • Utilized command line tools such as DiskPart to manage HDD
  • Collaborated with peers in implementing high value Microsoft enterprise software
  • Installed and deployed computer and printer systems on a wide scale.

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