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Desktop Support Analyst Resume Profile

Middletown, VA

PROFESSIONAL SUMMARY

  • 15 years' experience in Information Technology to include System/Vmware/Citrix/Network Administration as well as Deployment and Desktop support.
  • 14 years of hands on Information Technology experience, with a demonstrated ability to quickly learn and integrate new technology in a variety of industries.
  • Proven expertise in various network technologies.
  • Proficient with problem management project reporting, customer communication, rollout of applications and OS upgrades.
  • Proficient in building of Mac and Microsoft Windows environments from 2000 to 2008, ESXI, Vmware.
  • Proven success in implementing management, operations, technical and interpersonal skills to increase productivity and reliability to benefit the company.
  • Team Lead, Project Manager, System Administrator, Network Administrator, Citrix Administrator and sole IT support for security, repair, installation, migration, reconfiguration and maintenance of Windows networks environments ranging from 5 users to over 1000 users.
  • Hands on experience in Wireless Networking, 10/100/1000 Ethernet, Optical Networking, Switching/Bridging VLAN,VPNs, LAN/WAN/MAN, TCP/IP Protocol, IP Addressing and Subnetting, IP Access Lists, HP OpenView, POS, Microsoft Visio, IBM compatible computers, Windows 2008/2003/2000/7/Vista/NT/XP, Remote Desktop Management, Microsoft Office 2010/2007/2003/2000/XP, Symantec 12 Enterprise Backup Exec, End Point Enterprise, Symantec 5.0 Content Filtering, Network Security, VMware, RMS.
  • Experience with Cisco 2600/3600/4000/7200/7500 series routers, Cisco Catalyst 1900/2900/5000/5500 series switch, Cisco 3550 Multilayer Switch, Cisco PIX Firewall, Cisco, Netopia Routers, NetgearSwicthesSonicwall, IBM Compatible, HP and Dell Workstations and Servers and Printers.
  • Working knowledge of Powershell and ADFS
  • Hands on experience with Microsoft Windows Enterprise Server, Small Business Server and Workstation NT through 2008, Microsoft Exchange 20007, Microsoft SQL, Citrix 4.5, 5.0 XenApp, WireShark, Microsoft Active Directory Microsoft Office 2010,WireShark, Legacy and IIS Server.
  • Proficient in Office 365 migration
  • General Knowledge of XenDesktop.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Analyst

  • Providing Desk side Services to VIPs and Senior Executives
  • Computer support with focus in Desktop software MS Excel, MS Word, MS Access, MS PowerPoint, Communication
  • Setting up protocols TCP/IP Desktop hardware PCs, printers, device drivers ,
  • Software installation Microsoft Office 2007 /2010.
  • Provide desk side support for computer and printer hardware, common software applications,
  • Support Microsoft OS issues.
  • Problem solving techniques and repair.
  • Troubleshoot, configure end user mobile devices i.e.: Smart Devices, Tablets
  • Setup and configuration of Networking, VPN, Wireless.
  • Using customer Service, Ticketing system applications.
  • Understood technical concepts and developed ways to help others learn.
  • Solved complex problems with innovative solutions.
  • Managed multiple priorities to quickly and proactively gain an understanding of the client's business problems and delivered solutions and recommendations to solve.
  • Provide technical services for consumers and commercial businesses.
  • Install, deploy and migrate various technical software and hardware.
  • Troubleshooting commercial and consumer servers, desktops, notebooks, PC's, Macs, printers, POS retail systems and hospitality equipment.
  • Site surveys if requested by buyers

Confidential

IT Client Consultant

  • Tailored IT Support, support for commercial business to keep processes running smoothly. Included with IT support maintenance plans. IT support reports on goals accomplished and attentive plans.
  • Preformed Computer System services, installations of Servers, notebooks and workstations,
  • Network Services, installation and configuration of Cisco switches, Firewalls
  • Desktop support and Network troubleshooting
  • Maintenance of Exchange server, and servers.
  • Installation and configuration and Administration of Active Directory and Domain Controllers
  • Migration of office 365, Xp to windows 7
  • Reseller and sell of Microsoft, Symantec and other major software products
  • Maintenance and Monitoring of system tailored backup hardware and software, Symantec Backup, Synology rack system etc.

Confidential

Network Admin/Database Specialist

  • Provided full performance level work implementing, maintaining and controlling database management systems for all computer types iPad, android, laptop, desktop, tablet, security monitoring system, etc. .
  • Job duties include network administration, troubleshooting, pc support resolve pc hardware and software issues
  • Maintaining security and integrity of data by specifying access policies, standards, methods and parameters, by developing standards for applications programs, by establishing recovery plans to minimize data losses and system downtime by performing back up routines for the database management system software for the stored data

Confidential

Sr. System/Network Administrator

  • Built and configured Servers with Windows 2008 R2 and SQL, VMware and ESXI.
  • Installed deployments of workstations and servers.
  • Troubleshooting servers, desktops, notebooks, printers, POS retail, government PRI domain and virtual environment.
  • Implemented, configured, managed, administered and maintained company domain and active directory.
  • Managed and maintained POS Data Monitoring and Data Recovery.
  • Handled remote repairs and software diagnostics with VMware and RMS

Confidential

Sr. System/Network Administrator

  • Built and configured Servers with Windows 2008 R2 and SQL, VMWare, ESXI.
  • Installed deployments of workstations and servers.
  • Troubleshooting servers, desktops, notebooks, printers, POS retail, government PRI domain and virtual environment.
  • Implemented, configured, managed, administered and maintained company domain and active directory.
  • Managed and maintained POS Data Monitoring and Data Recovery.
  • Handled remote repairs and software diagnostics with VMware and RMS.

Confidential

Citrix Administrator/System Administrator/Network Administrator

  • Responsible for system configuration, communications and installations of hardware, OS and software applications.
  • Installed and configured Citrix 4.5 Farm, upgraded to XenApp 5.0, Exchange 2010 and administered, managed and maintained maintenance.
  • Installed configured server into a production server environment
  • Installed and maintained entire AD and computer, switches and networks for four Sites.
  • Migrated Kerio IMPA mail system with Exchange 2010
  • Trained users and managers on system capabilities and usage.
  • Performed System Administration on Windows Servers and Clients for Local and Wide Area Networks.
  • Configured and tested all necessary network platforms under extreme time constraints.
  • Implemented Environment Disaster recovery and support.
  • Established network security content filtering.
  • Used WireShark to assess any network traffic issues
  • Recommended and implemented network wide security management solutions, including Firewall policies and configuration, as well as agent based network monitoring.
  • Implemented, configured, managed administered and maintained company domain, active directory, Citrix Farm and supported network environment including building new Citrix Servers and load balancing.
  • Sole liaison for Vendor communication escalation.

Confidential

  • Managed site technicians in imaging, deploying and data migration between new and legacy desktop Dell computers at client site.
  • Coordinated with client IT LAN, Site Services and Department Heads on rollout plans and procedures.
  • Addressed all migration and past day issues of deployment
  • Total deployed: 875

Confidential

Senior System Support

  • POS Data Monitoring and Data Recovery
  • Data migration and Data File Rebuilds
  • Rebuilt legacy workstations.
  • Troubleshooting software, desktop and network issues.
  • Helpdesk and Desktop support functions.
  • Maintained equipment inventory and deploying workstations.
  • Set up network infrastructure and installation.
  • Set up switches, routers and hubs.
  • Set up Imaging notebooks, workstations for workgroup and domain environments.
  • Created training manuals for Outlook Web Access, Outlook Basic function, Managing Email Accounts, How to Switch from LAN/Dialup configuration.
  • Administered and maintained WAN/LAN environments for workgroups, domain, remote and mobile users.
  • Administered SMS remote services.
  • Created Active Directory OU's, Email and Domain accounts.
  • Recovered email and maintained Exchange.
  • Maintained support of Active Directory accounts.
  • Setup permissions in a server based environment.
  • Handled all support issues with desktops and notebooks.
  • Configured network, issued internet rights usage.
  • Trained users to use office and array of computer functions.
  • Diagnosed and rebuilt Dell computers.
  • DCSE Dell Certified System Expert on site technician. Ordered replacement parts for all notebooks, desktops and servers via WPD Warranty Parts Direct .
  • Handled remote repairs and software diagnostics.
  • Troubleshooting WAN networking issues interacting with outside vendors such as Verizon, Alltel, Covad and Bell South. Troubleshooting Frame Relay, Shark Bank Partial T1's DSL, Data and Voice issues.
  • Troubleshooting communications issues between POS, Register, Networked Based and Register Credit computing processing software as well as offline processing systems.

Confidential

Deployment Engineer

  • Data migration of legacy NT workstations to new Dell system.
  • Deployed and ghosted Dell systems and Mapping network drives. Configured TCP/IP, Subnet mask, Gateway, DNS, WINs network settings for LAN/WAN domain access.
  • Configured Microsoft Outlook PST, PAB and Microsoft Exchange server for user email account. O/S 2000

TSA Project

  • Deployed and configured workstations.
  • Setup roaming profiles, Microsoft Outlook.
  • Mapped network drives and data migration
  • Conducted quality assurance and user support.

NMCI Project

  • Staged workstations for deployment and deployed workstations
  • Conducted quality assurance and user orientation
  • Mapped network drives and data migration.
  • Configured TCP/IP, Subnet mask, Gateway, DNS, WINs network settings for LAN/WAN NMCI access.
  • Configured Microsoft Outlook email accounts and users profiles.

NMCI Dell Deployment Team

  • Upgraded workstations and mapped network drives, data migration.
  • Configured TCP/IP, subnet mask, gateway, DNS, WINs network settings for LAN/WAN domain access.
  • Configured Microsoft Outlook PST, PAB and Microsoft Exchange server for user email accounts.

Confidential

Systems Technician

  • Provided support of hardware and software for many users.
  • Tested and upgraded PC's for office and personal use, including installation of permanent and removable hard drives, CD-ROM drives, network cards, video cars, sound cards and memory chips.
  • Troubleshooting various problems, including hardware, software and networking issues.
  • Setup and installed cat5 network cables, switches, hubs, routers and racks throughout the building at different sites.
  • Tested, upgraded and repaired laptops, desktops and notepads. Performed routine maintenance.
  • Configured and tested the network using TCP/IP, NetBEUI protocols.

Confidential

Site Technician

  • Provided support of hardware and software for many users.
  • Tested and upgraded PC's for offices and training environments including, including installing of permanent and removable hard drives, CD-ROM drives, network cards, video cards, sound cards and memory chips.
  • Troubleshooting various problems including hardware and software issues.
  • Assisted the administrator with Cisco related configuration, including cabling 2500 series routers, as well as 1900, 2900 and 5000 series switches, fabricated roll over cable and tested the network using TCP/IP.

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