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Senior Infrastructure Engineer Resume Profile



Knowledgeable professional with 10 years experience in Information Technology. Background includes field support, desktop support, system administration with specifics of application and data access control, network migration, e-mail/messaging support, in addition to help desk management and training. Experienced with windows server builds, database configurations. Provided support for various hardware and software solutions. A well rounded tech with practical hands on knowledge supporting international sites with over 20,000 users. I've served in leadership roles that incorporated duties of a project coordinator and team lead, managing groups of technicians and project progression. I've been responsible for maintaining the daily completion of assigned tasks and projects while overseeing the work of other technicians. I've served as the POC for escalations and concerns of executive staff members. Provided post project support for large scale network operations centers in a 24x7 production environment and rotating on call schedules. Works well within a group or individually to complete a project. Familiar with the concepts and policies of ITIL. Currently A and Dell DCSE certified. Presently working towards the MCSE certification.


Active Directory

  • Knowledgeable of domain trusts and Topology
  • Knowledgeable of object policies and permissions configuration
  • Knowledgeable of security policies and user access controls

Microsoft Exchange 2007/10/2013

  • Mail moves from Exchange 07 to 2013 environment.
  • Mail recovery utilizing Recovery Storage Groups
  • Created and maintained storage groups
  • Maintained SMTP global policies
  • Knowledgeable of troubleshooting procedures for Exchange and MS Outlook clients.
  • Knowledgeable of the use of PowerScript

Microsoft Server 2008/12

  • Installation, remote and unattended, configuration, administration, remote administration, terminal services, networking, security, encryption, certificate services, group policies, remote application deployment, directory services, active directory, implemented DNS, DHCP, VPN's. Forest, domain, and organizational unit structure administration.

MS Lync

  • Knowledgeable of OCS LCS administration and configurations.
  • Knowledgeable of installation and upgrade process.
  • Knowledgeable of maintenance and change processes.


  • Maintain reporting
  • Monitored alerts through the web console
  • Administered management packs

Customer Service

  • Ensure trouble tickets are handled in accordance to Service Level Agreement
  • Review latest software and advise management of feasibility
  • Implement policies and procedures and communicate to end-users
  • Prepare hardware/software procedural documentation.
  • Provide tier 3 support to end-users
  • Managed help desk

Application / Hardware Support

  • Set up and maintain PCs, laptops, printers, scanners and various peripherals
  • Install and upgrade software and hardware
  • Build software images for standard desktop/laptops using Ghost
  • Knowledge of basic routing and switching
  • Install and optimize Microsoft Office 2010, Internet Explorer, Exchange, Outlook, McAfee, PC Anywhere, FrontPage and various software packages


Senior Infrastructure Engineer


  • Successfully remediated historical mail surveillance violations.
  • Resulting in bringing the company back into regulatory compliance and preventing any further lapses.
  • Implemented the redesign of the advisor email system as well as compliance procedures.
  • Facilitated procedures for large scale migrations of 60,000 mailboxes
  • Served as administrator for DataMinder, the companies' solution for regulatory compliance.

Migration Support Admin


  • Provided tier 3 support during migration of external business group to internal exchange environment.
  • Resolved high level issues resulting from migration
  • Served as the point of escalation to engineering team
  • Migrated users using the Qwest tools suite.
  • Performed manual migrations and resolved issues resulting from automation failure
  • Maintained problem tickets using Remedy PAC2000
  • Worked closely with project manager as well as end users to proper functioning of users mail flow
  • Worked with Active Director, Exchange 2007 2010, Lync 2010

Technical Project Coordinator


  • Served as the POC/POE for practice mangers and doctors during EMR implementation.
  • Assisted with schedule tracking/coordination and communications tasks
  • Gathered baseline network and system metrics for implementation planning.
  • Maintained PC inventory data of assigned sites.
  • Prepared daily updates of site status and progress presented during daily status calls.

Systems Administrator


  • Created new user accounts in Active Directory
  • Worked with OWA and outlook configurations with MS Exchange 2003 and 2010
  • Managed software and image distributions to all desktops or laptops using Altiris
  • Coordinated and prepared desktop environment for implementation
  • Provided Desktop/Application support for end users
  • Supported users Blackberry, iPhone, iPad and smartphones
  • Responsible for daily backups
  • Maintained all electronic supplies and orders for electronic supplies.

Field Engineer


  • Served as the POC/POE for practice mangers and doctors during EMR implementation.
  • Installed all end user computing devices including desktops, laptops, and Fat clients for the Epic Implementation.
  • Maintained hardware standards according to Epic practices during the Implementation of Epic EHR/ PM Application.
  • Responsible for image creation and maintenance, software distribution, patch management, and virus protection
  • Configured Epic EHR with Citrix Network
  • Installed drivers for all the printers/scanners within Novant's HP Jetdirect server network.

Migration Field Engineer


  • Provided on-site support during Exchange and AD migration.
  • Configured MS Outlook and MS Communicator
  • Remediated incidents caused by migration impacting users.
  • Created and managed ticketed issues until resolution.
  • Provided status reports to command center

Change Operations Engineer


  • Used change management process to document changes and impacted systems
  • Performed Patching, Decommissioning and routine maintenance on
  • Performed Smoke testing of Lync / OCS.
  • Maintained Exchange 05, 07 and 2010 Servers, Servers and LCS / OCS related services
  • Change Management and Problem Management
  • Utilized SCOM to monitor server and application health during changes.
  • Patch/Hot fix compliance on systems per release schedules
  • Executed system deployments under deadlines driven by program management
  • Worked closely with remote support team also providing 24X7 Server Support

Print Network Security Admin


  • Provide administration and security for printer network of Bank of America.
  • Monitor and update firmware for all printer models.
  • Facilitate project migrations
  • Maintain database for Webjet Admin application

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