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Computer Support Tech Resume Profile

Washington, DC

SUMMARY

  • Versatile, highly motivated, results-oriented IT Professional with 10 years of experience providing desktop, laptop, network device, system and networking support services
  • In addition, possess a proven record of achievement in system analysis and design, computer user training, project/program management, strategic planning, customer service, network security, email and internet, configuration management
  • Demonstrates ability to research and resolve problems using a variety of resources and tools
  • Patient, respectful, individual with excellent listening and customer service skills
  • Responsible, dependable contractor with strong business and work ethic is flexible, punctual and adapts easily to new technologies

TECHNICAL SKILLS

Operating Systems:Windows OS, XP, Vista, Win 7, Lion, Mountain Lion, Snow Leopard Other Software:Microsoft Office Suite 2007, 2010, PeopleSoft, Lotus Notes, Imaging Software,Docuprint 92c, OnBase, Cloverleaf, Axyzzi, Invision, VZAccess Manager, SoftPhone, Safari, HP Service Manager, Overlay Software, PGP, Encryption, App Cleaner, Cisco VPN, Belarc Advisor, Adobe, Entrust, MS SharePoint, Citrix, Delphi, and Opera PMS, POS

Networking: Novell Networks, Cisco switches and routers, Citrix, TSM, LAN/WAN, SMS, VPN, TCPIP, Active Directory,Cisco VPN client, Altris, Webconnect

Ticketing: Remedy, AnyQueue, Clarify

Security: Secure Sync, Entrust Entelligence, Timbuktu Pro, Belarc advisor Hardware:, MacBook Pro, MacBook Air,

Medical Software: Cerner, MedConnect, IDX Systems, Meditech

Remote Access:Timbuktu, Bomgar, Timbuktu for Mac Remote client, Windows Remote Desktop

WORK HISTORY

Confidential

Computer Support Tech

  • Perform onsite and remote analysis of computer and network issues.
  • Install, configure and test hardware and software.
  • Troubleshoot issues with hardware and resolve desktop and application issues.
  • Install and update anti-virus programs on all computers.
  • Install routers, switches, firewall, and other network devices.
  • Server as a technical contact at all times

Confidential

Implementation Specialist

  • Supporting Implementation during the implementation cycle by maintaining and preforming task set by the manager.
  • Upgrade Window Server 2003 to Window Server 2008 using Bomgar remote client software.
  • Resolve outstanding case for Hosted and Non-hosted sites to ensure the customer has access to all applications after the upgrade.
  • Provide configuration support on Windows Servers 2008, Dell and HP Workstations
  • Servicing as an escalation point for the Micros Refresh Support Team.
  • Provided after hour support for all IGH hotels and customers.

Confidential

Hardware/Software Technician

  • Provides exceptional IT service to a large number of desktop and mobile consultants and support staff.
  • Deploys supports and maintains a fleet of laptops, workstation, handheld devices and peripherals.
  • Identifies, performs troubleshooting and research, supports and resolves customer IT issues related to Windows XP, Vista, 7, Microsoft Office, remote devices, network devices and mobile devices such as iPhones and Blackberry
  • Provides hardware and software support for HP and Mac equipment
  • Uses Active Directory add/delete users, add delete desktops/laptops and servers, domains/group policy
  • Set up and supported remote users used MS Remote Access
  • Resolves trouble tickets as received from the help desk.
  • Communicates with and instructs novice and expert computer users relative to hardware and software support to improve IT operations.
  • Provides support for the escalation and communication of status to agency management and internal customers.

Confidential

Helpdesk Support Supervisor Comp Ops

  • Provided support for implementation, troubleshooting and maintenance of IT systems as well as managed IT system infrastructure and any processes related to these systems.
  • Provided support for Windows XP, Microsoft Officeand standard desktop/laptop applications
  • Used Active Directory added/deleted users, desktops/laptops and servers
  • Supported IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems.
  • Was responsible for second-level problem identification, diagnosis and resolution of problems.
  • Monitored the corporate world wide system and hardware problems and remain involved in the resolution process.
  • Provided support for the escalation and communication of status to agency management and internal customers.
  • Set up and supported remote users used MS Remote Access Consulted with user, management, vendors, and technicians to assess computing needs and system requirements.

Confidential

Supervisor Computer Operation/System Admin

  • Provided support for implementation, troubleshooting and maintenance of IT systems as well as managed IT system infrastructure and any processes related to these systems.
  • Provided support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems. Provide second level problem identification, diagnosis and resolution of problems.
  • Reviewed and approved all systems charts and programs prior to their implementation.
  • Provided users with technical support for computer problems related to XP, Vista, Microsoft Office, printers, scanners, network devices
  • Set up and supported remote users used MS Remote Access
  • Assigned and review the work of systems analysts, programmers, and other computer related workers.
  • Recruited, hired, trained and supervised staff, or participated in staffing decisions.

Confidential

Supervisor Computer Operation/System Admin

  • Focused on technical activities related to maintaining and monitored daily operational activities, resolved problems, and maximized utilization of equipment to deliver business requirements in a timely manner.
  • Provided technical support for all operational functions and system hardware
  • Support was provided for Windows 2003 servers and Cisco routers and switches
  • Consulted with customer concerning needs and ensured resolution to problems
  • Analyzed operational or management reports or records.
  • Directed and coordinated activities of workers or staff.
  • Monitored system logs and activity on all servers.

Confidential

Network Monitoring

  • Monitored computer and network systems using operating systems utilities
  • Performed daily backups.
  • Provided support for Dell and HP hardware and network devices
  • Handled input and output media with due care for integrity of data and utility of media for subsequent use.
  • Maintained records required to supplement logs, including problem documentation and actions taken, computer utilization logs and file identification.

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