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Pc Support Specialist Resume Profile

Columbia, SC

Objective

Seeking a position as an Information Assurance/Compliance Analyst utilizing my knowledge and experience from the US Navy, IT Profession, and my current passion in the study of Engineering.

Experience

Confidential

Senior Server Analyst

  • Primary Lead in managing IAVM Information Assurance Vulnerability Management .
  • Planned and implemented technical security controls e.g. access management, antivirus, patch management, vulnerability scanning, log management, etc. .
  • Ensured audit findings and evidence are collected, reviewed, remediated, and presented in a clear and concise manner.
  • Documented audit procedures, make recommendations, and follow-up to validate implementations.
  • Identified and evaluated business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.
  • Tailored and Migrated approaches, methods, and tools to support service offering.
  • Identified and evaluated business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.
  • Facilitated use of technology-based tools or methodologies to review, design, and/or implement reviews e.g. Altiris, IBM Tivoli Endpoint Manager, McAfee EPO, CA, PGD, Retina, Nessus, etc .
  • Performed security risk assessments.
  • Planned and Implemented technical security controls e.g. access management, antivirus, patch management, vulnerability scanning, log management, etc. .
  • Experienced with major security frameworks e.g. PCI DSS, HIPAA, DISA STIG, IAVM, NIST, FISMA, etc. .
  • Evaluated audits of IT systems and evaluate against technical controls and operating procedures.
  • Manage Automation of Security Patches in support of Regulatory Compliance through the use of IBM Tivoli Endpoint Manager TEM .
  • Maintain Operational Compliance Efficiency, Effectiveness, and Success Rate of 97/98
  • Conducted Oversight and Managed vulnerabilities of over 4,000 servers throughout a systems life cycle from initial build/deployment, production, to decommission while strictly adhering to Quality Control of Content and Change Control.
  • Mentored and provided technical assistance to System Administrators.
  • Track, catalog, correlate, monitor, analyze on a daily basis: vulnerabilities CVE information from various sources: US Cert, NIST, Vendor's, MITRE, etc. , findings Tenable Nessus , and patches Vendor Patches .
  • Create maintain weekly on a daily basis vulnerability patch remediation baselines within the current remediation tool IBM TEM.
  • Analyze and Communicated defective/deficient audit finding codes and patches
  • Maintain TEM Deployment baseline to reflect the operational requirements real-time for new Deployment Projects ensuring accuracy, consistency, and minimizing unnecessary work for missed audit findings.
  • Maintain patch approvals in WSUS for the primary use by other departments and teams.
  • Schedule and Execute Automation via TEM with respect to predefined maintenance windows time parameter minimizing system outages to ensure high availability.
  • Track, monitor, maintain server status and their respective maintenance window to ensure no unwarranted changes to configuration has been made
  • Communicate any anomalies or deficiencies detected during Analysis/Assessment process to vendors Oracle, Microsoft, Adobe, Nessus, etc. for resolution.
  • Coordinate and Plan with multiple teams any potential delayed releases for further research, testing, and validation minimizing risk to the entire organizational infrastructure.
  • Conducted and Mentored Oversight of Testing.
  • Delivered Quarterly and Yearly Reports to Executive Management.
  • Reported Vulnerability/Configuration Posture/Status/Trends weekly or where needed Compliance Assessment/Recommendation to supervisor.
  • Documented Case studies for internal Knowledge Base and Training.
  • Analyzed/ Requested IBM to re-engineer TEM for proprietary enhancements and changes conducive to the company's business need and requirements.

Confidential

PC Support Specialist

  • Domain Administrator in a Windows 2003 Active Directory environment.
  • Administer and maintain 2 Print Servers with 270 printer objects.
  • Oversee, administer, and manage 3rd Party and In-House Software throughout its Life-Cycle.
  • Maintain and administer WSUS and resolve Windows Update issue.
  • Troubleshoot, assist, and utilize Local/Group Policy in a 2000/2003 Active Directory Environment to govern 1800 computer and 2500 user objects.
  • Maintain Altiris Notification Server database housing licensed software and computer object information.
  • Perform Level 2/3 trouble calls elevated from the Helpdesk.
  • Develop Software packages for initial and upgrade deployment. Configure and Create Desktop/Thin Client/Laptop Operating System Images.
  • Administer, maintain, and utilize Altiris Deployment Server for Software and Desktop/Thin Client deployments and upgrades. Develop deployment plan w/ consideration of time, resource limitation, operational impact, efficiency.

Confidential

Data Technician

  • Troubleshoot and resolved customer Internet connection issues on Windows and Macintosh computers, modem, and router.
  • Analyzed RF signal to determine packet loss, noise ratio, anomalies, and Up/Downstream strength.

Confidential

Helpdesk/Technical Support

  • Provided Support in the area of software installation, network connection, printer, and user accounts.

Confidential

Interior Communication Supervisor

  • Supervised operation, maintenance, training, upgrade, repair, and supply of shipboard operating and peripheral systems.
  • Provided technical support to command units within the Atlantic Fleet.
  • Directed the activities and conducted training of six junior personnel.
  • Data Multiplex/IVICS/SITE Technician
  • Troubleshoot and maintained the Data Multiplex DMS , Integrated Voice Communication System, and CCTV System.

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