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Help Desk Analyst Resume Profile

SUMMARY Over thirty years in data processing industry, with experience in Design, Development, Programming, Production Support, Implementation, documentation, Training, Education, Help Desk and Project Leadership responsibilities. Strengths include system analysis, design, program development and technical support. Skilled in a variety of technologies on IBM mainframes and PC's in batch as well as on-line. Possess excellent oral/written communication and technical skills.

COMPUTER EXPERIENCE

  • Machines: IBM 3090, 30XX, 434X, 370, 360, 1130 IBM PC XT/AT/286/386 and Compatibles
  • Languages: Enterprise COBOL, COBOL2, CA-Easytrieve Plus Batch, On-line and PC , SAS, MVS JCL and PROCS,
  • CLIST, Dialog Manager Facility DMF , Quick Basic, FORTRAN, PL/I, SAS, HTML, Ruby, Ruby on Rails
  • Programs: DB2 / SPUFI, IMS DB, DL/I, ADF II, VSAM / IDCAMS, LIBRARIAN, PANVALET / PANAPT, DOCUTEXT,
  • Flowchart II , Rumba, Fileaid, SYNCSORT, Connect Direct, Fox Pro, Access, Infoman, Changeman, Service Now, Sublime Text editor, Notepad , Multi-edit, ConTEXT, Aptana Studio 3, Github, Gitshell.
  • Operating systems: OS: MVS XA / TSO / ISPF / DMF / ROSCOE VM: DOS / ICCF / CMS / EXEC / REXX
  • PC: Microsoft Windows, Office Rumba, Extra, FTP

EXPERIENCE

Confidential

At a major Marketing Company in a major Bank, provided mainframe support for various Marketing Programs and Financial Reporting Systems. Work was done in Enterprise Cobol, Easytrieve, SYNCSORT and SAS on the mainframe interfacing with DB2 data repository and Fox Pro / Access / SQL Server on the PC. Projects included: Private Bank Analysis, Promotion Demographics, PC Modeling, Customer Manager Performance, and Promotion Tracking. Work also included production support using INFOMAN / CHANGEMAN/ServiceNow to automate daily / weekly / monthly procedures as well as File NDM to make data available across multiple platforms on a timely basis.

Confidential

At a major insurance corporation, supported the TRAC project, a series of DB2/CICS programs to manage 401K Savings plans and allowing Internet interfacing. Work was done in COBOL2 and SYNCSORT interfacing with DB2 Databases. Y2K support of the system was done concurrently.

Confidential

At a major brokerage company, supported the Mutual Fund System Development Production Support.

Work was done in COBOL2 and Easytrieve Plus interfacing with IMS and DB2 Databases.

Confidential

At a worldwide trading company, maintained existing Payroll system and prepared it for outsourcing. Developed major enhancements for the current system written in COBOL2, and CLIST interfacing with IMS.

Confidential

At a major Banking/Brokerage House, supported the Dividend Processing area using COBOL2 and

CA-Easytrieve-Plus interfacing with IDMS and DB2 databases.

Resume of Stephen Jacobson Page 2.

Confidential

Supported the Datalink product help desk, a PC based software system that links users through Tymnet to BCC mainframe network. Work included staffing the Help Desk maintenance of Mainframe COBOL programs production JCL procedures, personalization of PC software for users, upkeep of a corporate BBS.

Confidential

At an insurance company, supported the Worker's Compensation area COBOL2 and CA-Easytrieve Plus programs, created a CLIST/Fileaid/JCL job submission procedure for users, written an On-line Update System for Division 501 and Lag Print using Dialog Manager.

Confidential

At a major re-insurance corporation, aided SICS Reporting System and PARS System as an Easytrieve Plus expert that included the coding and installation of over 300 batch report programs and an Easytrieve/CICS On-line system. Also a JCL job submission system was written in CLIST for use by the Systems area.

Confidential

At a major entertainment company, rejoined the Financial Information System and Outside Participant System writing programs in COBOL and Easytrieve Plus interfacing with The McCormick and Dodge General Ledger System and an IMS database. Documentation of production JCL was done using the product DOCUTEXT.

Confidential

At a consulting marketing firm, worked on maintaining the Private Eye System, a demographic marketing package on Mainframes and PC's. Work was done in CA-Easytrieve Batch and Microfocus COBOL.

Confidential

At a major payroll processing firm, worked on the Easytrieve Project. Redesigned an outdated assembler system into a recursive Easytrieve, wrote the system documentation, program specifications, and taught users.

Confidential

For a major Pharmaceutical manufacturer, supported the MASE Manufacturing System Package. Work was done in COBOL, Easytrieve Plus and RPF interfacing with the MASE IMS database. Redesigned the Work Order portion of the MASE System. This included making presentation to users.

Confidential

At an Insurance Company, served in the Financial Management Reporting Division. Worked on the Minnesota Municipality System, which provided field office's access to certificates using IMS and on-line tool ADF II. Involved in heavy user interface, analysis needs and documentation.

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