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Field Technician Resume Profile

NJ

Objective

To obtain a position as a Project/Network Manager, Network Administrator or IT Engineering Consultant working in a LAN/WAN Information Systems and Services Department. Using new technologies and troubleshooting network projects.

Software

  • Network O/S - Windows 2008/2003/2000 Server, Windows NT Server 4.0
  • Desktop O/S Windows 8.1, Windows 7, Windows Vista, Windows XP Pro, Windows 2000 Pro
  • Applications - Familiar with most Microsoft Office productivity applications MS Office 2010/2007/2003

Experience

Field Technician

Confidential

Respond to Help Desk tickets created for clients requesting or have scheduled onsite computer maintenance and support. Perform routine maintenance on PCs, Laptops and Servers. Install Windows updates, update antivirus, antispyware and application software. Perform needed or requested maintenance and troubleshooting as needed, to include checking Event Manager backup software and any log files that have been created since last visit Confidential

Desktop Support Technician

Confidential

Respond to Help Desk tickets created for users requesting computer maintenance and support. Repair and/or reimage PCs using Symantec Ghost, backup and restore users' profile, data files, mapped drives and printer assignments. Responsible for completing tickets for assigned primary site within contracted SLA. Also respond to tickets from multiple sites and perform project work, as directed by Site Focal Supervisor.

Network Field Support Manager

Confidential

Provide Level III maintenance troubleshooting support to bench field technicians on-site and in the shop. Provide project management, network design, and maintenance for installation services of clients. Perform network administration functions on Windows 2000, 2003 2008 Domain environments. Monitor network performance and troubleshoots errors and bottlenecks. Have experience with Cisco/Linksys Routers Smart Switches and Patton Electric Remote Access servers 2996 2960 modem bank chassis . Repair and replace WICS, Fiber Optic Modules and FLASH/System RAM in Cisco routers. Maintain multi-server environment using Windows 2000/2003/2008 servers. Good knowledge understanding of DHCP, DNS, TCPIP protocol in Multi-Server/Multi-Domain environment. Specialize in support of SMB clients.

Help Desk Technician

Confidential

Provided phone desk-side support to network users cross the EMH network.. We supported Windows XP desktop environment, authenticating to Windows 2003 Server and Active Directory structure as well as supported both medical and non-medical staff. Communicate with end users and application support analysts when troubleshooting issues.

Desktop Support

Confidential

Perform data file backups for users, utilizing Microsoft's virtual disk technology disk vhd . Backed up users' Windows XP profiles and My Documents folders as a .vhd file. Restored non-migrated files from .vhd backup file, mounting virtual backup file as a virtual volume. Copy missing files to users' hard drives. Delete and re-add corrupt users profiles to PC's as needed.

Desktop Support Specialist

Confidential

Provide Desk-side support to network users cross the UH Network Enterprise. Replace and repair hardware, install and troubleshoot application issues. Support projects such as installation and implementation of new hardware and software, asset management inventories and discoveries. Support other departments within the IT S Division and their technicians as needed. TEK Systems, Inc

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