Technology Support Analyst Resume Profile Fayetteville, NC - Hire IT People

WORK EXPERIENCE

Confidential

Technology Support Analyst

Support desktops, laptops and related infrastructure campus wide using Windows, Apple, and Linux operating systems
Work with faculty, staff, and students to deploy software and hardware for departmental and research computing
Maintain video conferencing facilities and train users on the usage of equipment
Provide documentation of problem resolution via the Remedy System
Respond to telephone and email requests for support, including problem analysis, initial resolution and/or escalation
Communicate with IT customers regarding their issues, both verbally and by written correspondence
Communicate with IT personnel to document customer issues, create assignments, and manage support requests from initial reporting through escalation

Confidential

Temporary Technology Support Technician

Support desktops, laptops and related infrastructure campus wide using Windows, Apple, and Linux operating systems
Work with faculty, staff, and students to deploy software and hardware for departmental and research computing
Maintain video conferencing facilities and train users on the usage of equipment
Provide documentation of problem resolution via the Remedy System
Respond to telephone and email requests for support, including problem analysis, initial resolution and/or escalation
Communicate with IT customers regarding their issues, both verbally and by written correspondence
Communicate with IT personnel to document customer issues, create assignments, and manage support requests from initial reporting through escalation

Confidential

Student Lab Coordinator

Provide support and problem resolution for installed software
Assist with computers, basic software, accounts, network shares and lab equipment
Create instructional materials for faculty and students for the purpose of training
Develop procedures and maintain the procedure manual for staff
Provide information and instructions to students, faculty, staff and external groups regarding computer facilities and services in the college
Provide training sessions and orientation presentations regarding available computer services as requested
Install, test and provide maintenance for computer hardware and software
Responsible for ensuring all equipment is operational in the computer labs and informing the appropriate personnel when repairs are required
Identify and report to instructors, student issues that arise from use of software, hardware or computer lab

Confidential

Student Worker

Confidential

Technology Specialist

Converse with customers and provide in depth advice about Office Max products
Provide customer service by effectively engaging customers, identifying their needs and offering the best solution for business needs
Organize and stock shelves as directed
Use radios and headsets to answer questions and assist other team members to recommend the best sale
Answer phone promptly and courteously
Perform sales transactions quickly and accurately
Unload and check in freight
Mass produce customer documents using digital color copier andscanner
Address and complete customer requests in a timely manner

Confidential

Audio/ Visual Technician

Operate, troubleshoot and maintain microphones, projectors, recorders and speakers
Update and upgrade computer application software
Conduct test on audio visual equipment to determine operating efficiency
Record, edit and burn CDs and DVDs
Keep track inventory of equipment and supplies
Teach others how to use sound system

COMPUTER SKILLS

Operating Systems

Applications

References upon Request