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Technology Support Analyst Resume Profile

Fayetteville, NC

WORK EXPERIENCE

Confidential

Technology Support Analyst

  • Support desktops, laptops and related infrastructure campus wide using Windows, Apple, and Linux operating systems
  • Work with faculty, staff, and students to deploy software and hardware for departmental and research computing
  • Maintain video conferencing facilities and train users on the usage of equipment
  • Provide documentation of problem resolution via the Remedy System
  • Respond to telephone and email requests for support, including problem analysis, initial resolution and/or escalation
  • Communicate with IT customers regarding their issues, both verbally and by written correspondence
  • Communicate with IT personnel to document customer issues, create assignments, and manage support requests from initial reporting through escalation

Confidential

Temporary Technology Support Technician

  • Support desktops, laptops and related infrastructure campus wide using Windows, Apple, and Linux operating systems
  • Work with faculty, staff, and students to deploy software and hardware for departmental and research computing
  • Maintain video conferencing facilities and train users on the usage of equipment
  • Provide documentation of problem resolution via the Remedy System
  • Respond to telephone and email requests for support, including problem analysis, initial resolution and/or escalation
  • Communicate with IT customers regarding their issues, both verbally and by written correspondence
  • Communicate with IT personnel to document customer issues, create assignments, and manage support requests from initial reporting through escalation

Confidential

Student Lab Coordinator

  • Provide support and problem resolution for installed software
  • Assist with computers, basic software, accounts, network shares and lab equipment
  • Create instructional materials for faculty and students for the purpose of training
  • Develop procedures and maintain the procedure manual for staff
  • Provide information and instructions to students, faculty, staff and external groups regarding computer facilities and services in the college
  • Provide training sessions and orientation presentations regarding available computer services as requested
  • Install, test and provide maintenance for computer hardware and software
  • Responsible for ensuring all equipment is operational in the computer labs and informing the appropriate personnel when repairs are required
  • Identify and report to instructors, student issues that arise from use of software, hardware or computer lab

Confidential

Student Worker

  • Deliver, setup and re-image computers campus-wide
  • Install, test and provide maintenance for computer hardware and software

Confidential

Technology Specialist

  • Converse with customers and provide in depth advice about Office Max products
  • Provide customer service by effectively engaging customers, identifying their needs and offering the best solution for business needs
  • Organize and stock shelves as directed
  • Use radios and headsets to answer questions and assist other team members to recommend the best sale
  • Answer phone promptly and courteously
  • Perform sales transactions quickly and accurately
  • Unload and check in freight
  • Mass produce customer documents using digital color copier andscanner
  • Address and complete customer requests in a timely manner

Confidential

Audio/ Visual Technician

  • Operate, troubleshoot and maintain microphones, projectors, recorders and speakers
  • Update and upgrade computer application software
  • Conduct test on audio visual equipment to determine operating efficiency
  • Record, edit and burn CDs and DVDs
  • Keep track inventory of equipment and supplies
  • Teach others how to use sound system

COMPUTER SKILLS

Operating Systems

  • Linux
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Macintosh

Applications

  • VMWare Workstation
  • Microsoft Office
  • Dell Management Console
  • Symantec Altiris Management Console
  • Faronics Deepfreeze
  • Double Driver
  • Pandora Recovery
  • Macrium Reflect
  • AD Manager
  • Microsoft System Center 2012

References upon Request

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