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Desktop/ Pc Support Administrator Resume Profile

Reading, PA

OBJECTIVE- To obtain a job with opportunity for professional growth in a SCCM Administrator Environment.

EXPERIENCE

Confidential

Desktop/ PC support Administrator

  • Software Packaging and deployment
  • Capture and deploy Windows XP/ Windows 7 image
  • Download Windows 7 updates and deploy them to enterprise
  • Generate report in SCCM 2012/2007
  • Airwatch Administration
  • McAfee Endpoint Encryption administrator
  • Modified User Account in Active directory
  • Install and Support IBM Single Sign On
  • Troubleshoot Hardware and Software issue Install and upgrade new software for user Troubleshoot Printer and configure network printer
  • Configure email on android and Apple products

Confidential

Helpdesk/ Info Center Analyst

SMS remote tools Dameware mini Remote tools Help and assist user in any medical program to resolve issue Using Heat to generate ticket Configure MS outlook Profile for user and personal folder. Window 2000/XP Professional Support LaserJet, thermal and Dot metric Printer support What's Up Gold Administrator Troubleshoot MS office 2000/XP/2003

Confidential

Field Services Support/ System Support Engineering

Installed and Support MS Office XP Professional Install and configure new PC for customer Install and configure 3COM Phone system for customer remote site Trouble shoot HP, Lexmark and IBM Inkjet/LaserJet Printer

Confidential

IS support/System Administrator Implementing and Supporting Bentley MicroStation J/V7 and V8 Support Quadra wieght system for Batch Plant Operation Install and Support Autocad 2000 for Enduser

Install and Support LaserJet Printer on the Network Install and Configure HHP7400 Hand Held Backup Data information on a Daily basics Computer Inventory for High Concrete Structure

Confidential

Sr. field Service Technician All Duties are done within 50 miles radius of Mechanicsburg Install and Support remote Blockbuster Store system Install and Support Compaq Warranty for the State Contracts Install and Support Server issue for the State Contracts Install and Support Printer issue for the State Contracts. Support software imaging for State Contract Install and support Hardware/Software issue for State Contracts Customer Services

Confidential

Field Service Technician

Customer Services Engineering Supporting Hewlett Packard warranty service call from Philadelphia to Harrisburg Supporting Compaq Laptop/ Desktop warranty calls for QVC in West Chester and Lancaster Installing Weight Station unit for DHL remote sites Remote Access / Services Access Supporting Dell Computer for customer remote site

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