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Sr. Help Desk Analyst Resume Profile

Memphis, TN

Summary of Qualifications:

  • Customer service experience
  • Experience in Healthcare Informatics
  • Experience in claims and reimbursement
  • Highly successful in planning, leading, and controlling medium to large scale projects
  • Nine years of managerial Patient Access/Business Office experience
  • Successful in identifying and solving computer related issues
  • Proven organizational, communication, customer service, and problem solving skills
  • Excellent verbal and written communication skills, with an eye for detail
  • Proven ability to motivate and mentor



Sr. Applications Analyst II

  • Daily support and maintenance of the Sapphire Hospital and IDX/GPMS Professional Fee billing systems.
  • Import and automated posting of 835 files.
  • Daily support of the MedAssets Alliance Decision Support , Finance application.
  • Daily support of the MedAssets Contract Modeling Managed Care application.
  • Daily support of Huron/DCOI Conflict of Interest , Compliance application.
  • Daily support, maintenance, and management of Crystal XII Reports, COGNOS Impromptu/Powerplay reports, Datatrieve, and CONNX RMS, data dictionaries.
  • Train/assist users on use of report writer tools
  • SSIS/SQL exposure
  • Maintain dictionaries, user setup, resolve system related issues, and maintain daily operation levels on Sapphire-Open VMS, and IDX/GPMS-AIX applications
  • Maintain daily charge files to insure appropriate reimbursement.
  • Perform yearly/quarterly system upgrades as deemed necessary.
  • Maintain application HIPAA compliance initiatives.
  • Daily creation and transmission of outsource files to extended business offices.
  • Daily support of inbound interfaces using HL7 standards.
  • Daily support of cViewMANAGER Crystal Report Writer scheduler.
  • Data reconciliation.
  • Project Coordinator


Sr. Help Desk Analyst

  • Tested and implemented accounting sub-system to aid in cash reconciliation process
  • Acted as liaison for corporate accounting departments in planning and establishing business requirements for all system conversions
  • Tested business/administrative conditions on new administrative system and resolved all computer-related issues
  • Assisted in the conversion from Meditech Registration, HIMS, and Patient Business Services system to Sapphire Registration, HIMS, and Patient Business Services application
  • Assisted in data mapping and data scrubbing of all data fields prior to conversion
  • Developed and manage Crystal reports and CONNX RMS data dictionaries
  • Daily support of the Sapphire Hospital Registration/ Billing system
  • Maintained dictionaries, user set up, resolved system related issues, and maintained daily operation levels on Sapphire-Open VMS application
  • Responsible for operation, maintenance and troubleshooting for all computer systems, as well as voice technologies
  • Performed daily archives for all systems
  • Processed daily charge posting for Memorial Health System General Ledger, Cost Accounting, and Laboratory and Radiology systems
  • Maintained microcomputer systems and applications for a dynamic set of users
  • Assisted users in making the most effective use of graphical user interface based microcomputer applications through training, file maintenance, testing and problem solving
  • Tested business/administrative conditions on new administrative system and resolved any computer-related issues
  • Maintained application HIPAA compliance initiatives
  • Responsible for direct supervision of Inpatient, Outpatient, Emergency, and Baylis Medical Building satellite registration activities and staff
  • Acted as a liaison to patient populace, medical staff, insurance companies, public, vendors, and outlying facilities.
  • Interviewed, recruited and trained employees.
  • Performed disciplinary action when necessary
  • Patient registration and placement
  • Insurance authentication and pre-certification
  • Administrative duties as assigned by departmental director

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