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Helpdesk Technician Resume Profile

Glens Falls, NY

Objective

To secure a position in the computer industry that will utilize my knowledge of computers, networking, and provide the ability to gain more knowledge of the IT Industry.

Computer Skills

  • Windows 7, Server 2008 R2, Small Business Server Windows XP, Server 2003, Vista
  • Administering Server 2003-8 Active Directory DNS DHCP
  • Microsoft Exchange/Office 365 Administration
  • Networking Hardware: TCP/IP reservations Switches Routers, Access Points Creating and crimping CAT5E networking cable
  • Installing and upgrading PC's
  • Troubleshooting and Preventative Maintenance for PC's and Laptops
  • Software Installation/Networking Familiarity with Cisco Switches Routers
  • 65 WPM Typing
  • Citrix Management
  • Mobile Device Management

Work History

Confidential

Helpdesk Technician

  • Supporting enterprise systems and special projects such as installation and maintenance of 3rd party applications
  • Support and maintenance of all enterprise computer networking and telecommunication systems at each branch location
  • Creation of users via active directory, management of Exchange 2010/2013 and Microsoft Office 365
  • Management of group policy via active directory
  • Utilize knowledge of Computer operating systems Including Windows 7 Windows 8, Windows Server 2008 and Windows Server 2008, IOS and Android platforms and assist end users
  • Deploy Mobile Device Management software on IOS and Android platforms
  • Deploy manage and maintain PC and printer hardware within network
  • Utilize knowledge of Computer hardware systems, networking and telecommunications possessing strong interpersonal and communication skills.
  • Answer incoming help-desk calls- creating and completing work orders and escalate if needed.
  • Assist in creating of users and mail boxes using Microsoft Exchange 2010
  • Print employee ID badges and assign access to badges based on employee status via security software

Confidential

Networking/PC Field Technician

  • Travel to multiple locations residential and commercial and install PC and Networking hardware and software.
  • Act as administrator of multiple Microsoft Small Business Server 2010 and Server 2008R2 domains including setting up shares, users, mailboxes and networking
  • Configuring Terminal Server environments in Windows 2003-2008 and Small business server.
  • Installation of multiple and computers. Assist in setting up VPN's in certain environments routers
  • Manage networks including adding switches and routers to networks along with assigning static IP's where needed,
  • Utilize knowledge of DHCP and TCP IP to reserve IP's on certain devices using DHCP on Windows Server environment or on Routers
  • Update and install various custom software including Adobe, java, QuickBooks, Peachtree, Mitchell, AMS,Alldata
  • Install printers and, maintain connectivity on all end users
  • Perform Antivirus cleanups on end user PC's or in-house PC's along with data transfers from Old PCS to New PC's
  • Setup Remote connections via custom port forwarding in routers and PCS

Confidential

Helpdesk Technician

  • Answer incoming Help Desk Calls from Local and remote users and create tickets to document issues delegating work to proper resources for prompt resolutions
  • Configure Users and groups via Microsoft Active Directory and Citrix Management Console
  • Manage Microsoft Windows and IBM AS/400 backups via Symantec Backup Exec 2010 daily.
  • Assist in desktop software patching using WSUS Microsoft, Adobe Security Patches, etc
  • Troubleshoot printers, copiers faxes on premises and maintain stock of toner and ink for all printers on premises
  • Basic troubleshooting and analysis with AS/400 ,Citrix, Windows Domain Environment including:, Windows XP Server 2003, Server 2008 Windows Vista Windows 7, Citrix Management Console and IBM Iseries Navigator
  • Order Build, and Install PC's and servers for deployment in network.
  • Install software and upgrading software on end user computers.

Confidential

IT Department Internship

Report to Information Security Officer in MIS/IT Department regarding critical Microsoft

Patches

  • Set up Server for upgrade of Websense Content filter.
  • Deployed data encryption to all of NYSERDA desktops and laptop.
  • Assist in desktop software patching using WSUS Microsoft, Adobe Security Patches, etc
  • Provide helpdesk assistance involving PC Hardware and Software installs and printer issues etc helpdesk to general user community 300 computers .
  • Assist in organization of Users and Computers via Microsoft Server 2003 Active Directory.
  • Install New PC additions to network along with transferring data and user accounts.

Confidential

Quality Assurance Intern

  • Create and execute manual test documentation such as test plans, strategies, scripts, and metrics
  • Maintain all test documentation test plans, strategies, scripts, etc. .
  • Accurately document, prioritize, and address defects within time sensitive situations.
  • Clearly communicate testing status of projects/defects to Quality Assurance Manager/Lead.
  • Participate in the review of business and functional requirements ensuring optimal performance.
  • Assist in the creation of test data.

Confidential

IT Project

  • Ensured connectivity of 40, PC's 20 IP Phones 6 Printers/Fax Machines Switches/Routers
  • Installed desktop hardware, software, and computer peripherals, following directions/script to ensure computers can get to the internet and Cisco IP Phones had proper dial tone.
  • Assembled HP Printers and configured to Bureau Spec's.
  • Scanned and Inventoried of all devices and equipment used and received in office.

Confidential

IT Project

  • Installed Kaseya Monitoring Agent on Dell Windows XP Computers
  • Performed onsite Wireless Service Advisor Survey
  • Tested wireless capabilities LAN capabilities of current Cisco WAP's and Routers network.
  • Verified Domain structure and Server Structure.
  • Verified Server structure will be sufficient for WSA's wireless service advisors to be installed.

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