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Desktop Systems Administrator Resume Profile

Raleigh, NC

Summary:

  • Over 15 years of experience in IT Industry with 6 years of experience as a SCCM Administrator.
  • Having 5 years of Experience in DHCP,DNS networking system administration,
  • Configured Cisco IP phones for VLAN, network connectivity, Configuring IP via DHCP.
  • Responsible for Installation of windows 2003, Configuring DNS, DHCP and Active directory and Providing support for network infrastructure, Active directory and Infoblox
  • Remote and initiate forced update software patches via Active Directory on machines to meet compliance.

Skill Matrix:

  • Desktop Support Expertise - 10 years
  • Microsoft Office Expertise - 12 years
  • Windows 7 Intermediate -2 years
  • Active Directory and Infoblox Expertise - 5 years
  • Troubleshooting Expertise - 10 years
  • Microsoft Exchange server Expertise- 3 years
  • Microsoft Sharepoint server 2010/2013 Expertise - 2 years
  • Microsoft SQL Server 2008/2008R2/2012 administrationExpertise - 3 years
  • Microsoft Exchange 2003 / 2007 / 2010/2013 administration - 3 years
  • Microsoft Windows Server 2003 / 2008/2008R2/2012 administration - 4 years
  • DNS, DHCP, WINS, TCP/IP, SharePoint 2010/2013 - 5 years

Technical Skills:

Remote controltools:

  • Bomgar, Dameware, carboncopy, LoginMe, Teamviewer, Support bridge

Software applications:

  • MS Office, Outlook 2007/2010, Lync 2010, office 365

Browsers:

  • Internet Explorer, Firefox, Chrome, Safari,

Call-Tracking Tools:

HEAT, Remedy, Service-NOW, TrackIT,

Hardware:

  • PCs, Laptops, Telephony Systems, Printers, Routers, Modems

Networking:

  • LAN, WAN, SSL VPN, TCP/IP, DNS, DHCP

Software automation testing tool:

  • HP Quick test Professional 11.0 QTP

Data monitoring tool:

  • Openview, Foglight, Nimsoft.

Data Recovery software:

  • Acronis Disk imaging software, Recuva,End point security EPO ,McAfee encryption,Windows 7 Upgrade Project

Professional Experience:

Confidential

Desktop Systems Administrator

  • Manage all operating systems and end-user software.
  • Grating admin rights to users to install software applications, assigning to correct admin groups
  • Group policy objects GPO updates and enforcing policies for user groups.
  • Build a Windows 7 image via PXE-boot or WINPE boot disc
  • Customize Windows 7 image to appropriate line of business
  • Add McAfee End User Encryption to each desktop or laptop build.
  • Backup end user data and migrate applications using USMT
  • Provide end user support post migration
  • Coordinate scheduling of deployment with customers.
  • Assisting users with SSL VPN , RSA hard token,
  • Performing Backup with USMT 4.0 for HP laptops.
  • SCCM 2007/2012 for Windows 7 Deployment.
  • Windows 7 Upgrade Project for MetLife users.
  • OS Deployment, Scripting, Silent Installs, Troubleshooting, and MDT
  • Microsoft Deployment Tool experience by completing silent installs with software application packages.
  • Using MDT to create and deploy images.

Confidential

PC LAN Analyst-Hardware Support Services

  • Configuring Cisco IP phones for VLAN network connectivity via DHCP.
  • Providing support for network infrastructure, active directory.
  • Build a Windows 7 image via PXE-boot or WINPE boot disc
  • Customize Windows 7 image to appropriate line of business
  • Add McAfee End User Encryption to each desktop or laptop build.
  • Backup end user data and migrate applications using USMT
  • Provide end user support post migration
  • Coordinate scheduling of deployment with customers.

Confidential

Desktop Support Analyst II, RTP - IT Solutions and Services

  • Providing support using Foglight for database SQL, Open view for NOC monitoring
  • Lotus notes ID Vault password resets via Domino Directory Administrator 8.0
  • Network account creation, unlocks, service restarts of servers/machines, password resets
  • Troubleshoot Remote connection including F5 / VPN Remote Access.
  • Remote and initiate forced update software patches via Active Directory on machines to meet compliance.
  • Remote mapper tool installs for Share Drive Access. Assisting in manipulating data Access, SQL, data manipulation, excel spreadsheets.
  • Microsoft Exchange / Outlook Local client user profiles in Active Directory
  • Setting Permissions, Admin rights/Group Policies via Active Directory 2003 2008.

Confidential

Hardware Support Consultant

  • Providing superior hardware support to the RedHat Enterprise Linux server 6.0.
  • Assisting Quality Engineer, Design Engineer to meet Client Expectations EMC
  • Enhancing Hardware modifications per the System Configurations, Client Requirements.
  • Performing Quality check to test Redhat Enterprise Linux server 6.0 for System Functionality and better performance.
  • Making sure all the hardware components are designed per system hardware specifications.
  • Assisted Quality support engineer to run test to make sure the RedHat Enterprise Linux server 6.0 pass test for optimization and better quality.

Confidential

Desktop Support Administrator

  • Provides phone support for business, Sales and contract personnel for technical problems and service requests for Adecco Global IT help desk
  • Monitor and troubleshoot LAN/WAN systems servers, switches and routers remotely
  • Troubleshoot, diagnose, and resolve technical issues surrounding Windows XP/7
  • Professional/Enterprise, Microsoft Office Suite, e-mail, Internet, hardware/peripherals.
  • Active Directory Experience, resetting passwords, adding new users
  • Research compatibility, test and deploy software packages over various operating systems and Applying patches. Analyze data and build into graphs for executive reporting.
  • Respond to support requests from service desk users, infrastructure teams
  • Perform upgrades as directed to ensure the longevity of equipment
  • Participate in incident handling concerning desktop changes
  • Configuring Cisco IP phones for VLAN, network connectivity, Configuring IP via DHCP.
  • BMC remedy, Service-Now to document incident calls for change management
  • Assisted in using Acronis Disk Imaging Software for Data Recovery.
  • Use Recuva data recovery software to recover deleted files and folders.

Confidential

Desktop Services Engineer II

  • Provided functional and technical support, troubleshooting.
  • Diagnosing hardware and software including desktop, laptop, LAN, and remote systems.
  • Deploy and configuring PCs, Workstations and Laptops.
  • Maintenance, Troubleshooting of Desktop Pc's, Laptops.
  • Operating System Installation of Windows XP/VISTA and Windows 7.
  • Installation and Raid configuration of Windows server 2003 and 2008/2008 R2
  • Imaging PCs, Workstation and Laptop using Symantec Ghost Acronics tool.
  • Implementing and configuring the corporate LAN environment.
  • Hardware and Microsoft support for the Client machines.
  • Installation and configuration of network Printers.
  • Microsoft Outlook configurations 2003/2007/2010 and support.
  • Installation of windows 2003, Configuring DNS, DHCP and Active directory.

Confidential

Desktop System Administrator

  • Install computer networks such as local area networks LANs , wide area networks WANs , the Internet, intranets, and other data communications systems.
  • Install server hardware and software infrastructure. Support administration of servers and server clusters.
  • Set up user accounts and passwords, retrieve forgotten passwords.
  • Monitor network usage and security. Identify user needs.
  • Manage email, spam, and virus protection.
  • Undertake routine preventative measures and implement, maintain and monitor network security. Troubleshoot and restore systems after crashes.
  • Maintain integrity of the network, server deployment, and security.
  • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
  • Perform network address assignment.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Maintain network servers such as file servers, VPN gateways, intrusion detection systems.
  • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
  • Manage system back up.
  • Document network problems.
  • Support network and computing infrastructure.
  • Install and maintain network services, equipment, and various devices.

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