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Desktop Level Ii Analyst Resume Profile

Hartford, CT

Summary

Offering 17 years of IT Retail Management experience in but not limited to System Administration, Desktop Support, Network Support, VPN's PC installation etc. Possessing knowledge of installing computer hardware such as network interfaces, custom software and operating systems. Having an understanding of data network fundamentals such as switching and routing. Also having diverse exposure to retail management, inventory floor management. Design and the development of floor plans, motivating fellow staff members financial management.

This includes configuring and installing and environmental support for servers Plan, Run Build , PC's, Mac's, Laptops, printers, scanners and handheld devices, ensuring a connection to the network and network printers and/or stand-alone printers, and installing/configuring MySQL databases, email software and updates. This involves running diagnostic software troubleshooting hardware components. Responsibilities have also included telephony support for but not limited to Avaya and Cisco communication systems and sustaining antivirus/security software. Well versed in computer operating systems such as Windows 9x, NT, 2000, 2003, XP, Vista, Windows 7, Linux, Mac OS X by their graphical interface as well as by the command line. Possess strong interpersonal skills very affluent with Microsoft Office Suites, Lotus Notes, and Internet web browsers such as Internet Explorer, Safari, Mozilla, Chrome, etc. Also familiar with Microsoft MDT, Microsoft SCCM, Active Directory, MS Server 2003 2008 R2, Virtualization Technologies, HPSM, Ensim Remedy Ticketing systems.

Experience

Confidential

Desktop Level II Analyst

Currently on the Windows 7 Deployment Team. Building W7 Workstations within MDT, Microsoft SCCM active directory, customizing W7 workstations including installing software , performing QA and setting up W7 workstations for remote users, preparing for shipment deploying to 40,000 users. Working with a RSP tracking system, Providing Enterprise Desktop Support for the Hartford campus. Responsible for providing support of Windows XP and Windows 7 workstations, voice support and break/fix support across all lines of business for the company's internal clients, extended clients. Applying Windows updates by means of an internal WSUS server. Applies engineering standards and specifications to meet all recurring, pre-defined hardware/software/facility solutions while giving in-house technical support, field support, as well as VPN support to customers using printers, wireless broadband/mobile services. Using MS Lync Lotus notes to communicated with clients administer databases. Also using portions of Remedy HPSM ticketing system for logging, escalating updating knowledge in support tickets.

Confidential

Sr Support Desk Analyst

Delivering system administration for a Small Enterprise across all lines of business for the company's internal extended clients. Dailey functions would include but not be limited to maintenance and upkeep of custom Linux Servers that served local and remote sites. Performing diagnostics testing and analysis for internal Linux based applications on a custom Linux OS while maintaining Windows and Mac based Workstations. Daily functions also included monitoring network integrity, administering password reset using active direct as well as through a Linux terminal interface. In addition daily functions also included deploying Windows 7 across the network while maintaining windows updates and/or security patches, software packages, and virus removal. Provided field support, as VPN support, Print server support on a CUPS based network. Provided mobile phones support for IOS/Apple Devices, Android Devices. Coordinated support of activities associated with the implementation/installation of technology in field office locations. Used an internal ticketing system for logging, escalating and updating the local knowledge base.

Confidential

Sr Support Desk Analyst

Providing support on an Enterprise level across all lines of business IT areas for the company's internal clients, extended clients and agents. Applying industry security standards and specifications to meet all recurring, pre-defined hardware/software/facility solutions. Also administering Virtualization Technologies along with Linux/Windows Server/workstation logins password resets for Active Directory and LDAP systems. Offering field, in-house as well as VPN support to customers using devices such as but not limited to smart phones, tablet devices, printers, wireless broadband/mobile services. Performing testing and analysis for deployed applications, Windows updates or software packages. Escalating tickets while working with partners teams to monitor and resolve SLA threats created by failure or lag of Point-to-Point systems. Supported client setup/access to Lotus Notes Databases inter-department communication via Lotus Notes. Updating support tickets knowledge base daily. Has conceptual knowledge of varying technologies and the ability to recommend solutions based on that knowledge. Creates an atmosphere where business partner issues are dealt with professionally and in a timely manner. Maintains effective partnerships across the department, and is able to provide management with substantive input and influence peers and project staff through an inclusive style and recognition of abilities and knowledge

Confidential

System Admin/Instructor

Provide technical support in house Instructor for students in the performing arts from the age of 7-55. Proving guidance for fellow teachers while playing a role model for younger upcoming pupils. Responsibilities also include System administration, Media Engineering, preventative maintenance, back up services to local and remote NAS services and disaster recovery for in house computer/server systems. Responsible for network, software Installation and support, utilizing VMware, Parallel, on Windows XP, Windows 7 Mac OS X systems along with updating of multimedia, and account software when necessary with intermittent technical support via telephone. Troubleshooting and resolving issues related to desktops, handheld devices, laptops.

Confidential

System Admin/System Analyst

Provided Environmental Support and maintenance of computer/server systems for local and international clients. These custom-built computer systems are utilized for business, ecommerce, email services POP/SMTP/IMAP services and as well as private applications various databases. Managing multiple datacenters overseeing over 1500 Linux based servers with 200k clients. Preserving data integrity and monitoring user accounts on Windows Linux based systems from local and remote data centers. Monitoring, updating and support for DNS servers, email servers and spam filtering protocols. Providing technical support via telephone or via email to clients on desktops using Mac OSX, Apple/IOS Devices, Windows-XP, Windows7, Linux based dedicated servers by means of various graphical and command line interfaces. Troubleshooting and resolving issues related to email, handheld devices, laptops, databases, as well as data backup and security related issues.

Confidential

FSR 2B/ Field Service Technician

Installation and deployment of digital, Internet, telephone, data streaming services distributed on Motorola, Scientific Atlanta and Windows 2003 Exchange Servers. Servicing and performing preventative maintenance to telephony and as well as data cable lines to commercial and residential establishments. Sustaining the integrity of Internal/External network infrastructure. Configuration of desktop, Laptops, printers across multiple wireless and wired networks. Responsible for the setup of Microsoft Outlook and various mail client software using of SMTP, TCP/IP, and VOIP protocols in additional to the setup of firewall and security applications such as McAfee and Norton software suites.

Confidential

System Admin/Communication Director

Design and deployment of company's IT and multimedia infrastructure. Working as a System Admin to preserving network integrity, and support/implementation of MS Exchange and IIS Servers. Creating daily data back ups of vital company data and email. Installation and support of server workstation hardware. Applying software and operating systems updates as necessary. Also performed complex network hardware and/or software problem diagnosis and resolution while providing In-house technical support as well as field support.

Confidential

System Analyst

Setup and deployment of multimedia, data streaming services distributed on Linux Windows Servers. Performing preventative maintenance to raid configurations, databases. Monitoring, DNS servers, email servers and spam filtering protocols. Providing technical support via telephone or via email to clients on desktops using Windows, Mac OSX based machines, Apple/IOS Devices, Windows-XP, by means of various graphical and command line interfaces. Responsible for the setup of Microsoft Outlook and various mail client software using of SMTP TCP/IP protocols in additional to the setup of firewall and security applications such as McAfee and Norton software suites in prevention of network load balancing issues and DOS attacks.

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