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It Help Desk Support Technician Resume Profile

Pittsfield, MA

Skills

  • PC Hardware Installation/Support
  • Software Installation/Support
  • Microsoft Office
  • Windows XP, Vista, 7, and 8
  • Imaging using Norton Ghost
  • Data Migration/Recovery
  • Virus/Spyware Removal
  • Network Device Configuration
  • Network Printer Support
  • Novell Client
  • Windows Virtual Machine, etc.

Experience

IT Help Desk Support Technician

Confidential

Responsibilities: I have a wide array of responsibilities, which include the following resolve help desk tickets, new user account set-up, data migration, re-imaging computers using Norton Ghost, and SCCM, network logon issues, network connectivity issues, software troubleshooting, hardware troubleshooting, software/ hardware installation, Microsoft Office troubleshooting/ Outlook, network printer troubleshooting, spyware/virus removal, Windows virtual machine, customer support and network printer set-up. I also assisted in the migration from Novell to Active Director. Website CMS, I repaired broken website links, I edited content on the website, etc.

IT Support Technician

Confidential

Responsibilities: My responsibilities include the following customer service, over the phone support of technical issues, spyware/ virus removal, desktop/ all in one repair, laptop repair, software troubleshooting, hardware troubleshooting, network troubleshooting, network printer troubleshooting/ set-up,resolving network connectivity issues, hardware/software installation, server troubleshooting, Email client support for multiple vendors, computer use tutorials, and more.

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