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Computer Operator / Production Support Resume Profile

Albany, NY


To participate in the Operations Department of a company in areas that will allow me to contribute my knowledge and skills, and provide an opportunity for professional development and career growth.

Technical Summary:

Hardware: IBM Enterprise Systems OS/390,AS 400, HP Openview, Compatible PCs,

Workstations, Servers, HP Printers, M/F Printer, Tape Backup Drives, DASD

SOFTWARE: MS Windows 98/ME/XP, MVS TSO ISPF, MS Office, Lotus Notes, Citrix

MetaFrame, Remote Desk Top Support, MS Exchange Outlook Mail Services

Help Desk Services Support Magic Heat Peregrine Tracking Database

Professional Experience:


Computer Operator / Production Support

  • Monitored and maintained all computer and lab equipment.
  • Provided helpdesk support in various capacities that includes computer setup, network connectivity, password resets and other user issues.
  • Assisted with all hardware, software and network issues including PCs, printers, scanners and instruments.
  • Assigned user rights for computer and peripheral access as per job description.
  • Initiated recovery action after an online software or system failure.


Network Operator / Computer Tech

  • Analyzed problems that caused Operational delay.
  • Updated Online Applications through Batch Processing
  • Used JCL to troubleshoot and restart Batch Processing programs
  • Monitored VTAM domains and insured Network resources were
  • Available when needed. . Perform level-1 problem Resolution.
  • Perform servers backup for data recovery and storage


Practitioner Service / Medicaid Billing

  • Duties Included answering inbound calls from Clients
  • Who submitted medical claims to be process manually
  • Or electronically. Informed or suggested correct forms
  • Preparation in claim submittal.


Office Service Clerk

  • Responsibilities include carrying out the day to day
  • Operation of the mailroom, in addiction other duties
  • Include meeting all mandatory records keeping
  • Requirements and completing daily assigned task.


Production Control / Help Desk

  • Assisted End user and system programmer validate
  • And corrected online application and batch jobs.
  • Setup schedule and requested job, using automated
  • Program submitter. Identified and corrected jobs ABEND
  • Recorded incident in online tracking database.


Help Desk Analyst

  • End User support Team, provided Timely, quality Help desk support for all employee's and partners Of Astrazeneca, as a team, we resolved incidents,
  • Identified problems and proposed and implemented
  • Solutions that help maintain and optimize the end user abilities to fulfill their business needs.



  • Monitor all High Availability production system, which includes
  • Networks hardware, AND SOFTWARE. Perform level-1 problem
  • Diagnostics. Monitor and support customer problems with sungard
  • National network. Generate Problem Tickets Under Lotus Notes.


Computer Operator/ Help desk support

  • Provided Technical Support of a multi-platform environment.
  • Operate IBM Mainframe, Supported Client Across The U.S.
  • Using Peregrine systems, Updated online applications through Batch Processing. Routed Help desk calls to on-call Tech.


Customer Support Technician Level 1

  • Technical Support for the Entire Hospital Infurstruction.
  • Provides technical support related to hardware and
  • Software for end users. Also Assisted Clients over the
  • Phone resolving computer related problem.

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